unable to Paste media images to FTM 2012 build 388 12/02/2011 02:15 PM We apologize for the trouble you are having with copying and pasting the media into your Family Tree Maker 2012 program. There are a few different things that can cause this to happen, but typically it is either due to a corruption in your family tree file, or something on your computer has partially corrupted the Family Tree Maker program. To ensure it isn't an issue with your family tree file, we recommend that you go through the steps on the first website below. If you continue to have this same problem, please go through the second website below to uninstall the Family Tree Maker program. Then go through the steps on the third website below to perform a clean boot on your computer. Once you are in the clean boot, reinstall the Family Tree Maker program and see if you can then copy and paste the photos into your Media workspace in Family Tree Maker. Answer Title: Tips for repairing a Family Tree Maker 2008-2012 file Answer Link: http://ancestry.custhelp.com/cgi-bin/ancestry.cfg/php/enduser/std_adp.php?p_faqid=5146 Answer Title: Manually uninstalling Family Tree Maker 2010, 2011, or 2012 Answer Link: http://ancestry.custhelp.com/cgi-bin/ancestry.cfg/php/enduser/std_adp.php?p_faqid=4848 Answer Title: How to perform a clean boot of Windows Answer Link: http://ancestry.custhelp.com/cgi-bin/ancestry.cfg/php/enduser/std_adp.php?p_faqid=1917 If there is anything else with which we might assist you, please let us know. Member Solutions Family Tree Maker Support http://ftm.custhelp.com/ 12/01/2011 01:05 PM

Seems unlikely this is an individual problem with so many people able to replicate it. Judy in Ocala -----Original Message----- From: ftm-tech-bounces@rootsweb.com [mailto:ftm-tech-bounces@rootsweb.com] On Behalf Of John Okerson Sent: Friday, December 02, 2011 4:57 PM To: ftm-tech@rootsweb.com Subject: [FTM-TECH] Here is the reply I got today - unable to Paste media images to FTM 2012 build 388 [Incident: 111201-001538] unable to Paste media images to FTM 2012 build 388 12/02/2011 02:15 PM We apologize for the trouble you are having with copying and pasting the media into your Family Tree Maker 2012 program. There are a few different things that can cause this to happen, but typically it is either due to a corruption in your family tree file, or something on your computer has partially corrupted the Family Tree Maker program. To ensure it isn't an issue with your family tree file, we recommend that you go through the steps on the first website below. If you continue to have this same problem, please go through the second website below to uninstall the Family Tree Maker program. Then go through the steps on the third website below to perform a clean boot on your computer. Once you are in the clean boot, reinstall the Family Tree Maker program and see if you can then copy and paste the photos into your Media workspace in Family Tree Maker. Answer Title: Tips for repairing a Family Tree Maker 2008-2012 file Answer Link: http://ancestry.custhelp.com/cgi-bin/ancestry.cfg/php/enduser/std_adp.php?p_ faqid=5146 Answer Title: Manually uninstalling Family Tree Maker 2010, 2011, or 2012 Answer Link: http://ancestry.custhelp.com/cgi-bin/ancestry.cfg/php/enduser/std_adp.php?p_ faqid=4848 Answer Title: How to perform a clean boot of Windows Answer Link: http://ancestry.custhelp.com/cgi-bin/ancestry.cfg/php/enduser/std_adp.php?p_ faqid=1917 If there is anything else with which we might assist you, please let us know. Member Solutions Family Tree Maker Support http://ftm.custhelp.com/ 12/01/2011 01:05 PM ********************************** List information page http://lists.rootsweb.com/index/other/Software/FTM-TECH.html Online Support for Family Tree Maker Version 16 and earlier http://pastftm.custhelp.com/ Version 2008 - 2011 http://ftm.custhelp.com/ ------------------------------- To unsubscribe from the list, please send an email to FTM-TECH-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message