Linda, Using Ancestry.com, whether from AOL 9.5, IE 8 or Google Chrome works just fine. BUT the Green LEAF is within FTM 12. That is not working. I haven't tried 11 yet, but when I had the RUN TIME error earlier this week it was an Ancestry problem and took them almost all day to correct. In a message dated 11/5/2011 7:35:27 P.M. Eastern Daylight Time, lilacarlhg@amnet.co.cr writes: It continues to be a problem for you? I have been using the web search on and off all afternoon with no problems after my first search turning up blank. I did a second search and subsequent ones immediately after with no issues. Have you tried rebooting your computer? Linda in Costa Rica Monroe County, New York Genealogy http://freepages.genealogy.rootsweb.ancestry.com/~monroenys Monroe County, New York History http://freepages.history.rootsweb.ancestry.com/~monroenys -----Original Message----- From: Chasgustaf@aol.com Sent: Saturday, 05 November, 2011 5:23 PM To: ftm-tech@rootsweb.com Subject: Re: [FTM-TECH] Ancestry down for Maintenance? I just sent an e-mail to Ancestry. Of course they won't get until Monday and no answer until Tuesday. This is the second problem with the Green Leafs this week. In a message dated 11/5/2011 5:55:51 P.M. Eastern Daylight Time, bhamilton3@cox.net writes: The browser should not matter. The web search in FTM 2012 uses its own modified browser. I was experiencing the problem with a blank search window. Since the grandkids have been playing games all day, I decided to reboot. After rebooting, I still encountered the problem for a moment but it is working properly now. It looks like they had some type of problem but have it fixed now. BJ On 11/5/2011 2:32 PM, Linda H Gutierrez wrote: > If you switch your default browser to IE do you still see the problem? > ********************************** List information page http://lists.rootsweb.com/index/other/Software/FTM-TECH.html Online Support for Family Tree Maker Version 16 and earlier http://pastftm.custhelp.com/ Version 2008 - 2011 http://ftm.custhelp.com/ ------------------------------- To unsubscribe from the list, please send an email to FTM-TECH-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message