Just as an addendum, I experienced the same problem with FTM 2011. BJ On 11/6/2011 10:18 AM, BJ wrote: > Thank you for your comments especially about the ability to turn off the > Trees. I had seen the check box in the Options box but thought that > only kept your own trees from being searched. I just tried it and it > does indeed turn off all trees for being displayed. > > However, that does not seem to help very much. I have been able to find > some individuals where I get the message plaguing a number of people. I > will admit that turning off the trees allowed me to find some of the > people a bit easier. I found some individuals where I receive a screen > saying , "/Check Back Soon We're sorry but search.Ancestry.com is > temporarily unavailable. We are undergoing routine maintenance or we may > be experiencing unexpected technical problems. We apologize for the > inconvenience and ask for your patience as we work to correct the > situation. Check back with us shortly./" > > It does seem to apply to individuals with multiple source matches but I > can't tell which matches are causing the problem. I have individuals > who do not demonstrate the problem and they may have from 1 to 3 source > matches. The sources shown are for Census, Texas Death Index, Texas > Divorce Index and SSDI. I went to the same individuals in my AMT and > did not encounter the problem. So I suspect you may be right about > certain types of records not being supported by FTM 2012 search and > unfortunately when one of them is encountered, it blocks access to all > matches whether they are impacted or not. > > Hopefully they will get it corrected soon. > > Thanks again for pointing me in the right direction. > > As for "not doing trees", I don't normally use the information from the > trees because I have found very little of it sourced. However, I do > look at the trees especially those with sources as I may find they have > found sources which I have not found. So it helps on occasion. > > BJ > > On 11/6/2011 8:10 AM, Poppa wrote: >> BJ, See answers below. >> >> >> BJ wrote: >> >>> I'm sorry, I should have been more explicit in my statement. When I >>> click on the Hint leaves, there are two types of hints available. Some >>> are for Sources such as Census, etc and the other are for Member trees. >>> When I click on the "green" Hint leaves, I am taken to a summary page >>> with no problems. Both the Member tree matches are displayed as well as >>> the Census matches. >>> >> It is not the trees as I have them shut off. >> >>> As I said earlier, no one is "blaming" any user simply because it is not >>> their fault. We are not trying to dissuade you from taking what ever >>> action you feel appropriate to your situation. All we are doing and can >>> do is report our experiences with the Hints in FTM 2012 and if we find >>> some particular action is helpful in resolving our problem, offering >>> that as a possible solution. >>> >>> In general, I have found several different types of problems with the >>> Hints and web searches: >>> >> I have had most of the problems you are describing and like you have taken >> those actions and corrected the problem. This is different. >> >> 1. I am not able to get to the Ancestry.com data bases at all. >>> Normally this is because I'm not connected to the internet or at least >>> FTM doesn't think I'm connected. I tend to go to the Plan work area to >>> see the status of the Web Dashboard. If it is not displayed, then I >>> know FTM is not connected to the internet. Most times I reboot and/or >>> restart FTM and this seems to help. Of course there are other times >>> when nothing helps because some of their servers seem to be down or at >>> least the path between my location and there servers cannot be >>> established within certain time parameters. >>> >> FTM is connected, I can use Family Search, FAG, and get hints where there is >> a single hint. >> >> >> >>> 2. I am presented with the hints and matches BUT the matching >>> information is not displayed in lower right pane of the web search work >>> area and I cannot gain access to the records. This is normally caused >>> by something being wrong with one of their Index files. Sometimes I >>> experience problems with certain individuals while other individuals >>> have no problems. Generally, I leave and return another time to find >>> the information being displayed and I can gain access to the records. >>> >> This is where I believe the problem may be located. There are now birth >> records that were not there before, when you access these in the lower right >> hand pane you get an error message and can not merge. Every time I have >> received one of these hints there has been at least one or more duplicates. >> I suspect Ancestry may be trying to correct this and stopped access. If >> someone is still getting access to these through hints I would like to know >> that I am wrong. Below is one of the records I am talking about. >> >> Ohio, Births and Christenings Index, 1800-1962 >> >> about Samuel A. Marconnett >> >> Name: Samuel A. Marconnett >> >> Gender: Male >> >> Birth Place: Highland, Ohio >> >> Birth Date: 29 Feb 1872 >> >> Father's Name: William Marconnett >> >> Mother's Name: Margaret Emmery >> >> FHL Film Number: 570609 >> >> >>> 3. I am presented with a message saying one or more of the Member >>> Trees is not available because it may be down or has been removed. >>> There is nothing I can do about this because I'm not even provided the >>> name of the tree. I assume in these cases the tree has been removed and >>> the index has not been updated. > ********************************** > List information page > http://lists.rootsweb.com/index/other/Software/FTM-TECH.html > > Online Support for Family Tree Maker > Version 16 and earlier > http://pastftm.custhelp.com/ > > Version 2008 - 2011 > http://ftm.custhelp.com/ > > ------------------------------- > To unsubscribe from the list, please send an email to FTM-TECH-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message > > > ----- > No virus found in this message. > Checked by AVG - www.avg.com > Version: 2012.0.1869 / Virus Database: 2092/4600 - Release Date: 11/06/11 > >