Len, You should look to see what is different between the laptop and the other computers you successfully installed FTM 2011 on. Does it have a different Anti-Virus, Firewall, etc.? Does the Vista Laptop have the correct .NET Framework installed on it? I remember that I had issues until I installed the correct .NET Framework. That has to be installed first. Then FTM can be installed. Linda in Costa Rica Monroe County, New York Genealogy http://freepages.genealogy.rootsweb.ancestry.com/~monroenys Monroe County, New York History http://freepages.history.rootsweb.ancestry.com/~monroenys -----Original Message----- From: Len Enlow Sent: Thursday, 17 November, 2011 10:51 AM To: ftm-tech@rootsweb.com Subject: [FTM-TECH] Unable to load FTM 2011 I tried to help a friend solve a FTM installation problem and failed. She has a laptop with VISTA operating system. She has FTM 2005 installed on the laptop.When the installation finished we got a message “FTM did not close correctly last time and you should compact.....” Since there was never a file loaded (this was during installation) this message was strange. This message goes away and the FTM Splash screen comes up like a normal FTM loading, but then a Windows message comes up “FTM had stopped working and must close, Windows is searching for a solution.” I uninstalled FTM and tried again, same result. To check out the installation disk I tried to install on a desktop and another laptop. They both installed OK, so it is not the disk. Has anyone had this problem? Len in California