To fix this problem automatically, click the Fix this problem link. Then, click Run now button from the Automated Troubleshooting Services page and follow the steps in this wizard. (http://support.microsoft.com/gp/cd_dvd_drive_problems) _Fix this problem_ (http://support.microsoft.com/gp/cd_dvd_drive_problems) Microsoft Automated Troubleshooting Services: Your CD or DVD drive cannot read or write media Note This automatic fix only applies to Windows XP and to Windows Vista. If your computer is running Windows 7, go to "_Windows 7_ (http://support.microsoft.com/kb/314060#win7fix) " under the "Let me fix it myself" section. Now go to the _"Did this fix the problem?"_ (http://support.microsoft.com/kb/314060#diditfix) section. In a message dated 11/20/2011 4:40:18 P.M. Eastern Standard Time, PEKAYE@aol.com writes: The computer doesn't open the CD & when I go to Start & Computer the dialog box does not show a CD on either side. Phil In a message dated 11/19/2011 10:31:01 A.M. Eastern Standard Time, bhamilton3@cox.net writes: Can you explain a bit more about what you mean when you say, "The computer doesn't seem to recognize any CD"? Do you mean you cannot use or read the contents of the CD? Do you mean the computer doesn't automatically open the CD offering you a choice of whether to play, open or use the CD? 1. After inserting the CD, Click on Start, Computer. A dialog box should open 2. Is the icon for your CD drive shown? In other words can you see the drive listed on the list in the left pane? 3. Is it shown in the right pane? Click on the CD icon in the right pane, what happens? 4. Highlight the CD icon in the right pane 5. Click the right mouse button and select Properties. 6. Click the Hardware tab? 7. Review the list of devices shown, is your CD drive there? 8. Click on the CD drive, Windows should show you the status of the device and whether it is working or not. 9. Place a CD in the device, do any of the icons change in the Computer dialog box. If you can't see any of this, I suspect your device is not working properly. BJ On 11/19/2011 6:46 AM, PEKAYE@aol.com wrote: > Hi, > I have an HP G72 Notebook 64 bit w/ 4 GB of RAM. It has Windows 7 Home > Premium. When I insert a cd it makes it's usual noises& stops. The > computer doesn't seem to recognize any cd, i.e. music or data. Is there a way to > determine whether this is a software or a hardware problem? > Thanks in > Advance, > Phil > ********************************** > List information page > http://lists.rootsweb.com/index/other/Software/FTM-TECH.html > > Online Support for Family Tree Maker > Version 16 and earlier > http://pastftm.custhelp.com/ > > Version 2008 - 2011 > http://ftm.custhelp.com/ > > ------------------------------- > To unsubscribe from the list, please send an email to FTM-TECH-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message > > > ----- > No virus found in this message. > Checked by AVG - www.avg.com > Version: 2012.0.1872 / Virus Database: 2092/4625 - Release Date: 11/18/11 > > ********************************** List information page http://lists.rootsweb.com/index/other/Software/FTM-TECH.html Online Support for Family Tree Maker Version 16 and earlier http://pastftm.custhelp.com/ Version 2008 - 2011 http://ftm.custhelp.com/ ------------------------------- To unsubscribe from the list, please send an email to FTM-TECH-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message ********************************** List information page http://lists.rootsweb.com/index/other/Software/FTM-TECH.html Online Support for Family Tree Maker Version 16 and earlier http://pastftm.custhelp.com/ Version 2008 - 2011 http://ftm.custhelp.com/ ------------------------------- To unsubscribe from the list, please send an email to FTM-TECH-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message

I hope the OP has more luck using this than I did It simply cycles around until it says it can't fix it , at least that was my experience A new drive (or rather a 2nd hand drive) was required Nivard Ovington in Cornwall (UK) > To fix this problem automatically, click the Fix this problem link. Then, > click Run now button from the Automated Troubleshooting Services page and > follow the steps in this wizard. > > (http://support.microsoft.com/gp/cd_dvd_drive_problems) _Fix this > problem_ (http://support.microsoft.com/gp/cd_dvd_drive_problems) > Microsoft Automated Troubleshooting Services: Your CD or DVD drive cannot > read or write media > > > Note This automatic fix only applies to Windows XP and to Windows Vista. > If your computer is running Windows 7, go to "_Windows 7_ > (http://support.microsoft.com/kb/314060#win7fix) " under the "Let me fix it myself" section. > > Now go to the _"Did this fix the problem?"_ > (http://support.microsoft.com/kb/314060#diditfix) section. > > > > In a message dated 11/20/2011 4:40:18 P.M. Eastern Standard Time, > PEKAYE@aol.com writes: > > The computer doesn't open the CD & when I go to Start & Computer the > dialog box does not show a CD on either side. > Phil