Hi all. I know this has been addressed before but I had ordered my new FTM 2012 for delivery to Florida. My credit card was debited but no program. Please tell me how to get a hold of them to resolve this. Thanks Regards, Jerry

It does seem to be a bit difficult to find someone to contact. I eventually found this statement on Ancestry.com/Customer Service. "If for any reason you need to speak with one of our customer service representatives about your credit card statement, ordering by phone, or if you are aware of fraudulent activities, please call us at 1-800-262-3787. " Here is a web page with more contact information. http://www.familytreemaker.com/Support/Contact BJ On 11/4/2011 8:24 AM, Jerry wrote: > Hi all. > I know this has been addressed before but I had ordered my new FTM 2012 for delivery to Florida. > My credit card was debited but no program. Please tell me how to get a hold of them to resolve this. > Thanks > Regards, Jerry > ********************************** > List information page > http://lists.rootsweb.com/index/other/Software/FTM-TECH.html > > Online Support for Family Tree Maker > Version 16 and earlier > http://pastftm.custhelp.com/ > > Version 2008 - 2011 > http://ftm.custhelp.com/ > > ------------------------------- > To unsubscribe from the list, please send an email to FTM-TECH-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message > > > ----- > No virus found in this message. > Checked by AVG - www.avg.com > Version: 2012.0.1869 / Virus Database: 2092/4594 - Release Date: 11/03/11 > >