The browser should not matter. The web search in FTM 2012 uses its own modified browser. I was experiencing the problem with a blank search window. Since the grandkids have been playing games all day, I decided to reboot. After rebooting, I still encountered the problem for a moment but it is working properly now. It looks like they had some type of problem but have it fixed now. BJ On 11/5/2011 2:32 PM, Linda H Gutierrez wrote: > If you switch your default browser to IE do you still see the problem? > >
BJ, No the browser shouldn't matter, but Ancestry has had issues in the past with one browser or another. I have been using the Web Search on and off all afternoon and have had no problems, just one blank response the first time I tried but a second search done right after was successful, so thinking outside the box, thought to ask about what browsers are being used just in case it was an issue. Linda in Costa Rica Monroe County, New York Genealogy http://freepages.genealogy.rootsweb.ancestry.com/~monroenys Monroe County, New York History http://freepages.history.rootsweb.ancestry.com/~monroenys -----Original Message----- From: BJ Sent: Saturday, 05 November, 2011 3:51 PM To: ftm-tech@rootsweb.com Subject: Re: [FTM-TECH] Ancestry down for Maintenance? The browser should not matter. The web search in FTM 2012 uses its own modified browser. I was experiencing the problem with a blank search window. Since the grandkids have been playing games all day, I decided to reboot. After rebooting, I still encountered the problem for a moment but it is working properly now. It looks like they had some type of problem but have it fixed now. BJ On 11/5/2011 2:32 PM, Linda H Gutierrez wrote: > If you switch your default browser to IE do you still see the problem? > > ********************************** List information page http://lists.rootsweb.com/index/other/Software/FTM-TECH.html Online Support for Family Tree Maker Version 16 and earlier http://pastftm.custhelp.com/ Version 2008 - 2011 http://ftm.custhelp.com/ ------------------------------- To unsubscribe from the list, please send an email to FTM-TECH-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message