Weirder and weirder. The Ancestry.com search screen in Web Search shows me as logged out. If I click on "Open in New Window" from the drop down menu next to Address, the new window that opens shows me as logged in. For the time being, that is obviously the workaround for my problem. I just don't understand why something that worked fine in FTM 2010 and FTM 2011 doesn't work in FTM 2012. I will check my cookies for Ancestry but don't see why they would affect just this one part of the program and not the whole program. Caroline Gurney On 29 November 2011 01:01, Caroline Gurney <caroline.gurney@gmail.com> wrote: > PS When I click on the drop down menu next to Address on the Web > Search page it shows one of the options as "Log out of Ancestry". So > that menu is recognising me as logged in, yet the Search window is > showing me as signed out. I tried logging out and in again from the > drop down menu. That made no difference. I have to sign in using the > Sign In button next to Subscribe in the top right hand corner of the > Ancestry.com page shown in the search window. > > Caroline Gurney > > > On 29 November 2011 00:53, Caroline Gurney <caroline.gurney@gmail.com> wrote: >> Thanks, BJ. I made sure I was signed in to Ancestry in the Plan work >> area and in Web Search. I then closed FTM 2012. When I reopened it, I >> was still signed in on the Plan workspace and able to access all >> Ancestry services from there. I was also able to sync my tree with >> Ancestry. However, when I went to do a Web Search I was shown as not >> signed in to Ancestry. I'm not sure how it is possible to be signed in >> for one area of the program and not for another, but it's happening to >> me! >> >> Caroline Gurney >> >> www.carosfamily.com >> www.cmgurney.blogspot.com >> >> >> On 29 November 2011 00:23, BJ <bhamilton3@cox.net> wrote: >>> Go to the Plan work area and use the sign in option located on the >>> Dashboard.  Once you have signed in, you should remain signed in until >>> you elect to logoff. >>> >>> Being signed on via FTM 2012 does not mean you are signed on if you >>> visit www.ancestry.com through your browser.  If you go directly to the >>> web site,  you may need to sign on there.  In both cases, once signed >>> on, you remain signed on until you elect to sign out. >>> >>> One thing to watch are your cookies.  It may be that you are blocking >>> cookies which may preclude you remaining signed in. >>> >>> Good luck. >>> >>> BJ >>> >>> On 11/28/2011 2:07 PM, Caroline Gurney wrote: >>>> Every time I use FTM 2012 I have to sign in to Ancestry before I can >>>> do a web search. The program keeps me signed in until I close it. When >>>> I reopen the program, I have to sign in to Ancestry again. I did not >>>> have this problem with FTM 2010 and 2011, both of which opened with me >>>> already signed in. Is there a setting somewhere in FTM 2012 which I >>>> have missed?

Try flushing the cache and history on your browser. It may be confused. ----- Original Message ----- From: "Caroline Gurney" <caroline.gurney@gmail.com> To: ftm-tech@rootsweb.com Sent: Monday, November 28, 2011 8:16:26 PM Subject: Re: [FTM-TECH] FTM 2012 web search requires Ancestry log in every session Weirder and weirder. The Ancestry.com search screen in Web Search shows me as logged out. If I click on "Open in New Window" from the drop down menu next to Address, the new window that opens shows me as logged in. For the time being, that is obviously the workaround for my problem. I just don't understand why something that worked fine in FTM 2010 and FTM 2011 doesn't work in FTM 2012. I will check my cookies for Ancestry but don't see why they would affect just this one part of the program and not the whole program.

This turns out to have been a bug within FTM 2012 which has been fixed by the recent upgrade. Ancestry list under General Improvements: Login—fixed Web Search login issue. I can confirm that Web Search now works properly for me. Caroline Gurney www.carosfamily.com www.cmgurney.blogspot.com