John FTM 2011 ver 20.0.0.379 windows XP fully updated on a monthly basis 25258 people (about 47 MB) it started sporadically this summer but now everytime I try to backup my file it happens I am using the backup command from the drop down menu of FTM with 'go offline' active I have not tried to open the backup file, just checked through the Windows File Properties option and seeing it listed in the correct folder of my Windows directory I am a retired engineer and regularly using and programming computers since 1970s THanks, Ken Schroeder > Date: Thu, 24 Nov 2011 10:11:49 +1100 > From: johndd@iinet.net.au > To: ftm-tech@rootsweb.com > Subject: Re: [FTM-TECH] FTM CRASHES > > What version of FTM are you using? > > What version of Windows? > > How big is your file? > > Has it just started to happen? > > How are you trying to backup? > > Have you tried to open as a new file, the backup that has been created? > > John D > > > Sent from Samsung Mobile > > Ken Schroeder <kennethschroeder@hotmail.com> wrote: > > > > >I have using FTM since before I can remember but recently developed a problem that I can not solve ... so far. > > > >Whenever I try to backup my FTM database, it crashes FTM and tells me the file failed to backup. And when I open FTM it tells me that the file closed improperly and that I may have to compress it. I compress it till there is 0% compression, but I notice that there is in fact a new backup file that was created. Does any one have a clue as to what may be going on and what to do? > > > >Ken Schroeder > >********************************** > >List information page > >http://lists.rootsweb.com/index/other/Software/FTM-TECH.html > > > >Online Support for Family Tree Maker > >Version 16 and earlier > >http://pastftm.custhelp.com/ > > > >Version 2008 - 2011 > >http://ftm.custhelp.com/ > > > >------------------------------- > >To unsubscribe from the list, please send an email to FTM-TECH-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message > > ********************************** > List information page > http://lists.rootsweb.com/index/other/Software/FTM-TECH.html > > Online Support for Family Tree Maker > Version 16 and earlier > http://pastftm.custhelp.com/ > > Version 2008 - 2011 > http://ftm.custhelp.com/ > > ------------------------------- > To unsubscribe from the list, please send an email to FTM-TECH-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message

Try deleting the backup file that is in there - you can leave it in the recycle bin just in case Courtney sitnah@cox.net -------------------------------------------------- From: "Ken Schroeder" <kennethschroeder@hotmail.com> > FTM 2011 ver 20.0.0.379 > > windows XP fully updated on a monthly basis > > 25258 people (about 47 MB) > > it started sporadically this summer but now everytime I try to backup my > file it happens > > I am using the backup command from the drop down menu of FTM with 'go > offline' active > > I have not tried to open the backup file, just checked through the Windows > File Properties option and seeing it listed in the correct folder of my > Windows directory > > > I am a retired engineer and regularly using and programming computers > since 1970s > > THanks, > Ken Schroeder