John, Yes I am very good at keeping a fully updated (monthly automatic updates and SP3 installed0 Windows XP. I have but one computer and am using the latest build of FTM 2011. The one fear I have is that I only have 1 MB of physical RAM and am using a Pentium III processor ... maybe I'm pushing the hardware too much for the FTM file size and task. If I have this failure occur again, I will perform you're suggested steps. Ken > From: johnokerson@gmail.com > To: ftm-tech@rootsweb.com > Date: Thu, 24 Nov 2011 11:58:04 -0600 > Subject: Re: [FTM-TECH] FTM CRASHES > > I have had a similar situation occurring at times. > > FTM 2010, version 19.0.0.206 on Windows XP. > > Seems to only occur when I have something running in the background or I > switch screens. > > If you can close everything else out before trying to back-up, it may help > > > Are you still running Windows XP and FTM 2010 together? I expect that you > have SP3 (or at least SP2) installed, correct? IF you have that sort of > problem again, would you try using the instructions I sent out yesterday, > please? I have 2 Windows XP SP3 machines, but the only one that has FTM > 2009 has 4 MB of RAM, not the normal 2 MB most folks have with XP machines. > > John > > ********************************** > List information page > http://lists.rootsweb.com/index/other/Software/FTM-TECH.html > > Online Support for Family Tree Maker > Version 16 and earlier > http://pastftm.custhelp.com/ > > Version 2008 - 2011 > http://ftm.custhelp.com/ > > ------------------------------- > To unsubscribe from the list, please send an email to FTM-TECH-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message

> Yes I am very good at keeping a fully updated (monthly automatic updates > and SP3 installed0 Windows XP. I have but one computer and am using the > latest build of FTM 2011. The one fear I have is that I only have 1 MB of > physical RAM and am using a Pentium III processor ... maybe I'm pushing > the hardware too much for the FTM file size and task. If I have this > failure occur again, I will perform you're suggested steps. You meet the recommended hardware requirements for running FTM 2011 from what I see on the FTW website. You might examine how much virtual memory you have configured. If you have enough hard drive space free that you could bump up the virtual memory, it might help. Additionally, starting the program with almost nothing else running would be a help. If you have a smaller file than the one you normally use, you might try that with backup, just in case. If it were my system and I could backup my file using Windows rather than FTM, I could survive there well enough - just my two cents worth. John