I have had a similar situation occurring at times. FTM 2010, version 19.0.0.206 on Windows XP. Seems to only occur when I have something running in the background or I switch screens. If you can close everything else out before trying to back-up, it may help Mark Moeser In a message dated 11/24/2011 3:02:59 A.M. Eastern Standard Time, ftm-tech-request@rootsweb.com writes: Message: 8 Date: Wed, 23 Nov 2011 17:54:40 -0600 From: Ken Schroeder <kennethschroeder@hotmail.com> Subject: Re: [FTM-TECH] FTM CRASHES To: <ftm-tech@rootsweb.com> Message-ID: <COL104-W338112E234D61D8B702C20CBC90@phx.gbl> Content-Type: text/plain; charset="iso-8859-1" I am using FTM 2001 and I know the backup is being created because the task being attempted my me was to BACKUP File via FTM. But FTM crashed and said it failed to backup, when in fact it did create a backup because I looked at my folder where the files are located. Then after that I rebooted FTM up and it said I might need to compress my file because it didn't close properly (I agree because I saw it crash while attempting at my request to BACKUP itself.) At booting FTM up again it said that I might need to compress the file. I compressed it several times until 0% compression occurred. I can use the database but everytime I try to Backup the file, the same thing happens again ... crash & burn, get the same error messages, compress and use the file. My questions are: why do I crash FTM when using the Backup request from the drop down menu why does FTM say failed to backup and I need to compress, when there exists a new backup file of the proper size when I check the directory Thanks Ken

I have had a similar situation occurring at times. FTM 2010, version 19.0.0.206 on Windows XP. Seems to only occur when I have something running in the background or I switch screens. If you can close everything else out before trying to back-up, it may help Are you still running Windows XP and FTM 2010 together? I expect that you have SP3 (or at least SP2) installed, correct? IF you have that sort of problem again, would you try using the instructions I sent out yesterday, please? I have 2 Windows XP SP3 machines, but the only one that has FTM 2009 has 4 MB of RAM, not the normal 2 MB most folks have with XP machines. John