Well, at least it is back working for me this morning. I think they may not have figured the load on their system caused by Syncing all of these trees. John & Kathleen -----Original Message----- From: ftm-tech-bounces@rootsweb.com [mailto:ftm-tech-bounces@rootsweb.com] On Behalf Of David C Abernathy Sent: Wednesday, October 19, 2011 10:13 AM To: ftm-tech@rootsweb.com Subject: Re: [FTM-TECH] No Internet Connection FTM 2012 It started last night, and still not working this morning. FTM does not even open the Dashboard this morning. BUT, 2010 and 2011 the Dashboard opens and logs in. Ancestry must be having major server problems. BUT, I can click on a "Hint" (leaf) and the 'About blank" opens and then the hint list is displayed. I am also getting the following when going to a Ancestry.com forum with FTM open. ---------------------------------------------------------------------------- ---- "It appears that you are logged in on another computer. We weren't able to log you in to Ancestry.com because your account is currently being used on another computer. Your Ancestry account provides a single-user license and can only be accessed by one person at a time." ---------------------------------------------------------------------------- ---- We ran into this during BETA and it took a day or so to fix. Thanks, David C Abernathy Email disclaimers

Last evening I began to have trouble connecting to Ancestry using FTM 2011. First time I have run into this issue. My guess is that it is due to the many people who received 2012, loaded it and this new Sync process is tying up the servers. Hopefully the rush will be over with soon. I have 2012 but I am not installing it yet because I am working at cleaning up all of my tree data. I only have about 1800 people in the database but it is a chore reviewing one person at a time. It will be worth it though, in the long run, because I am able, now, to delete a lot of the non sourced data that I obtained from years passed. My trees should be much better off when I am finished and maybe I will have far fewer problems when I do load 2012. Ken -------Original Message------- From: John Boyd Date: 10/19/11 11:39:02 To: ftm-tech@rootsweb.com Subject: Re: [FTM-TECH] No Internet Connection FTM 2012 Well, at least it is back working for me this morning. I think they may not Have figured the load on their system caused by Syncing all of these trees. John & Kathleen

I had the same problem last night. Howard On Oct 20, 2011, at 11:10 AM, ken_t_1967@comcast.net wrote: > > Last evening I began to have trouble connecting to Ancestry using FTM 2011. > First time I have run into this issue. My guess is that it is due to the > many people who received 2012, loaded it and this new Sync process is tying > up the servers. Hopefully the rush will be over with soon. I have 2012 but I > am not installing it yet because I am working at cleaning up all of my tree > data. I only have about 1800 people in the database but it is a chore > reviewing one person at a time. It will be worth it though, in the long run, > because I am able, now, to delete a lot of the non sourced data that I > obtained from years passed. My trees should be much better off when I am > finished and maybe I will have far fewer problems when I do load 2012. > Ken > > > > -------Original Message------- > > From: John Boyd > Date: 10/19/11 11:39:02 > To: ftm-tech@rootsweb.com > Subject: Re: [FTM-TECH] No Internet Connection FTM 2012 > > Well, at least it is back working for me this morning. I think they may not > Have figured the load on their system caused by Syncing all of these trees. > > John & Kathleen > > > ********************************** > List information page > http://lists.rootsweb.com/index/other/Software/FTM-TECH.html > > Online Support for Family Tree Maker > Version 16 and earlier > http://pastftm.custhelp.com/ > > Version 2008 - 2011 > http://ftm.custhelp.com/ > > ------------------------------- > To unsubscribe from the list, please send an email to FTM-TECH-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message