Hi BJ and Russ, Thanks for the explanation BJ. Russ, I now understand what you were trying to say. Christine -----Original Message----- From: BJ via Sent: Thursday, March 26, 2015 12:43 AM To: ftm-tech@rootsweb.com Subject: Re: [FTM-TECH] Program crashes when resolving place names It is not necessary to close and reopen your data base in an effort to save the data. Once you leave a field by clicking Enter or using the mouse to select another field, FTM immediately writes the contents of the field to the data base. I'm not sure why FTM occasionally loses some data previously entered. It warns you the data base may not have been closed properly and that may have resulted in the loss of some data in the process of being transferred to the disk. While this may happen, it is extremely rare. I think you have resolved the problem with the data base so I don't think your closing and reopening the data base is necessary. BJ

Christine, You click on Enter or Tab to leave a field, your file is SAVED. Russ  ___________________________ Mailto:rworthington@att.net From: Christine Benson <christinebenson313@btinternet.com> To: H R Worthington <rworthington@att.net>; BJ <oldtrails@gmx.com>; ftm-tech@rootsweb.com Sent: Wednesday, March 25, 2015 8:04 PM Subject: Re: [FTM-TECH] Program crashes when resolving place names Russ, I do compact and back up on a regular basis, at least at the end of every session. However it takes a while and I don’t want to do it every ten minutes. I presume closing and reopening the file will save any new data to the current file and that is very quick. It is not something I usually do, just while I am not totally sure if the problem has been resolved.  I looked for, and can’t find, a “Save” option as that would be quicker.  Or are you saying I am incorrect in thinking closing the file will save all new data.

Russ, I do compact and back up on a regular basis, at least at the end of every session. However it takes a while and I don’t want to do it every ten minutes. I presume closing and reopening the file will save any new data to the current file and that is very quick. It is not something I usually do, just while I am not totally sure if the problem has been resolved. I looked for, and can’t find, a “Save” option as that would be quicker. Or are you saying I am incorrect in thinking closing the file will save all new data. Christine From: H R Worthington Sent: Wednesday, March 25, 2015 11:47 PM To: Christine Benson ; BJ ; ftm-tech@rootsweb.com ; ftm-tech@rootsweb.com Subject: Re: [FTM-TECH] Program crashes when resolving place names Christine, Closing and reopening the file is not what you want to do to keep from loosing information in your file. Compact AND Back Up your file FREQUENTLY is a much better solution for that. Save your Back Up to an External Drive is even better, and don't count on a Flash / USB Drive as that external drive. Just a suggestion, Russ ___________________________ Mailto:rworthington@att.net -------------------------------------------------------------------------------- From: Christine Benson via <ftm-tech@rootsweb.com> To: BJ <oldtrails@gmx.com>; ftm-tech@rootsweb.com Sent: Wednesday, March 25, 2015 7:38 PM Subject: Re: [FTM-TECH] Program crashes when resolving place names Hi BJ, Many thanks for your explanations and examples. Yes I have now resolved many place names, moving data into the place detail field. However, I am closing the file and reopening it quite a bit as I don't want to lose my work and I am still a bit apprehensive.

Christine, Closing and reopening the file is not what you want to do to keep from loosing information in your file. Compact  AND Back Up your file FREQUENTLY is a much better solution for that. Save your Back Up to an External Drive is even better, and don't count on a Flash / USB Drive as that external drive. Just a suggestion, Russ  ___________________________ Mailto:rworthington@att.net From: Christine Benson via <ftm-tech@rootsweb.com> To: BJ <oldtrails@gmx.com>; ftm-tech@rootsweb.com Sent: Wednesday, March 25, 2015 7:38 PM Subject: Re: [FTM-TECH] Program crashes when resolving place names Hi BJ, Many thanks for your explanations and examples. Yes I have now resolved many place names, moving data into the place detail field. However, I am closing the file and reopening it quite a bit as I don't want to lose my work and I am still a bit apprehensive.

Hi BJ, Many thanks for your explanations and examples. Yes I have now resolved many place names, moving data into the place detail field. However, I am closing the file and reopening it quite a bit as I don't want to lose my work and I am still a bit apprehensive. I think I now understand how that US address that was seemingly in 2 counties. Christine -----Original Message----- From: BJ via Sent: Wednesday, March 25, 2015 9:28 PM To: ftm-tech@rootsweb.com Subject: Re: [FTM-TECH] Program crashes when resolving place names see comments below BJ On 3/25/2015 12:10 PM, Christine Benson via wrote: > I have followed your advice BJ and merged it into a new file. I have > decided as a first step to resolve the place names as that should be > fairly > automatic. I may put data in the address field later but am taking one > step > at a time. So far it is working. Resolving Place names can mean several different activities. Have you attempted to move data from the Place name into the Place detail field? That was where you were encountering the crashes. If you are doing this, I take it to mean you are no longer experiencing the crashes after about 5 operations. If that is correct, then I think you have resolve the problem which I suspect were some corrupt addresses (pointers) in the Place table. By "addresses", I mean contents in fields which point or contain the record address to other data in the data base. Sometimes when these addresses/pointers become corrupted they may point to memory locations outside the area Windows has reserved for FTM information. When this happens Windows protects the other program's area by refusing FTM to use it. If FTM doesn't handle the error code returned by Windows, Windows terminates FTM. This is all computer jargon and you probably don't care about it but think of it this way. You live in one house and your next door neighbor lives in a different house. You leave yourself a note on where to find a book in your house but the note gets wet and blurry. When you read it, it directs you to go to your neighbor's house. When you attempt to enter the neighbor's house without permission, the security system prohibits your entry and goes off. That is sort of what happens within programs. > > But I have some specific questions. > > What do you do with the place Gold Coast, West Africa? I know it is now > Ghana but it wasn't at the time. I would probably handle it this way as I prefer to preserve the original data as much as possible. I would enter the Place name, "Gold Coast, West Africa" and leave it as unresolved. The "unresolved" indicator is simply an advisory flag which brings it to your attention. It doesn't mean the information is incorrect but simply alerts you the the fact it is not in the Place Name Authority data base. Alternately, if you want to get rid of the "unresolved" indicator, you can elect to ignore the alert. I recently encountered a similar case with the 1792 birth of an individual. The source says she was born in Hillsborough, Randolph, Virginia and it was marked as unresolved. I have tried to find any evidence of name changes etc. Current day Virginia has no county named Randolph. It does have a town named Hillsboro which was previously named Hillsborough but it is located in Loudoun County, Virginia. Now to make things even more complex, the current state of West Virginia was part of Virginia in the 1700's. So West Virginia has a county named Randolph but no town named Hillsborough. West Virginia does have a town named Hillsborough but it is in Pocahontas County which is no where near Randolph County. Ahhh what to do, what to do?? I handled it this way. I moved Hillsborough, Randolph County into the the Place Detail field and then resolved the Place Name to Virginia, USA. It may not be accurate based on today's names but I've preserved the historical name for this individual. > What do you do with Wadhurst, East Sussex? It wants to resolve it into > Wadhurst, Sussex but Sussex is now two counties, East and West and this is > a > fairly recent event that I have entered the data for. Was it Wadhurst, East Sussex at the time of the event? Your comment implies it was Sussex some time ago but that has been changed to either East Sussex or West Sussex. Try to find when that split took place and compare that date to the event date and make your entry using the Place name at the time of the event. Here is a possible work around - a bit kludgy but it may suit you. Enter the name as Wadhurst, East, Sussex, United Kingdom or England. You can then move the information Wadhurst, East into the Place Detail and resolve the Sussex. The move feature moves information preceding the comma into the Place detail field. So the first move would move Wadhurst into the Place Detail. The subsequent move would move East into the Place Detail. > Where does the zip code belong in a US address. A lot of the locations I > have put it at the front but I am not sure how to resolve these. I suspect > eventually this will have to go into the address field but I am not sure > of > the layout even then. US addresses sometimes seem more complex than UK > ones; > some of the discussion some time ago seemed to involve the fact that a > place > could be in two counties which completely confused me. The zip codes follow the state name abbreviation. E.g. 1313 E Ridge Route Road, Jackson WY 84211 ( this is for illustration only and is not accurate. Notice two things, the post office does not require or even desire a comma between the city, Jackson, and the state abbrieviation, WY. I'm sure most Americans are like me and put a comma there anyway but it is not required. Also notice the state abbreviation is two capital letters. Not the standard way of entering a state name or abbreviation but we're talking a big bureaucracy which is a law unto itself. Now that I've explained it, I will comment on its use. It is only useful for delivering mail and packages by the postal service. It has no bearing on the actual place. Therefore I do not record the postal zipcode as I don't see where it has any historical significance. Let me give you an example. I live in a rural area. The official postal address is Tetonia, ID 83452. However, I actually live closer to another post office in Felt, ID. I keep telling my grandchildren I live in Tetonia but they counter that I live closer to the Felt area. ********************************** List information page http://lists.rootsweb.com/index/other/Software/FTM-TECH.html ------------------------------- To unsubscribe from the list, please send an email to FTM-TECH-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message

It is not necessary to close and reopen your data base in an effort to save the data. Once you leave a field by clicking Enter or using the mouse to select another field, FTM immediately writes the contents of the field to the data base. I'm not sure why FTM occasionally loses some data previously entered. It warns you the data base may not have been closed properly and that may have resulted in the loss of some data in the process of being transferred to the disk. While this may happen, it is extremely rare. I think you have resolved the problem with the data base so I don't think your closing and reopening the data base is necessary. BJ On 3/25/2015 5:38 PM, Christine Benson wrote: > Hi BJ, > > Many thanks for your explanations and examples. Yes I have now > resolved many place names, moving data into the place detail field. > However, I am closing the file and reopening it quite a bit as I don't > want to lose my work and I am still a bit apprehensive. > > I think I now understand how that US address that was seemingly in 2 > counties. > > Christine > > -----Original Message----- From: BJ via > Sent: Wednesday, March 25, 2015 9:28 PM > To: ftm-tech@rootsweb.com > Subject: Re: [FTM-TECH] Program crashes when resolving place names > > see comments below > > BJ > > On 3/25/2015 12:10 PM, Christine Benson via wrote: >> I have followed your advice BJ and merged it into a new file. I have >> decided as a first step to resolve the place names as that should be >> fairly >> automatic. I may put data in the address field later but am taking >> one step >> at a time. So far it is working. > Resolving Place names can mean several different activities. Have you > attempted to move data from the Place name into the Place detail field? > That was where you were encountering the crashes. If you are doing > this, I take it to mean you are no longer experiencing the crashes after > about 5 operations. If that is correct, then I think you have resolve > the problem which I suspect were some corrupt addresses (pointers) in > the Place table. By "addresses", I mean contents in fields which point > or contain the record address to other data in the data base. Sometimes > when these addresses/pointers become corrupted they may point to memory > locations outside the area Windows has reserved for FTM information. > When this happens Windows protects the other program's area by refusing > FTM to use it. If FTM doesn't handle the error code returned by > Windows, Windows terminates FTM. This is all computer jargon and you > probably don't care about it but think of it this way. You live in one > house and your next door neighbor lives in a different house. You leave > yourself a note on where to find a book in your house but the note gets > wet and blurry. When you read it, it directs you to go to your > neighbor's house. When you attempt to enter the neighbor's house > without permission, the security system prohibits your entry and goes > off. That is sort of what happens within programs. >> >> But I have some specific questions. >> >> What do you do with the place Gold Coast, West Africa? I know it is now >> Ghana but it wasn't at the time. > I would probably handle it this way as I prefer to preserve the original > data as much as possible. I would enter the Place name, "Gold Coast, > West Africa" and leave it as unresolved. The "unresolved" indicator is > simply an advisory flag which brings it to your attention. It doesn't > mean the information is incorrect but simply alerts you the the fact it > is not in the Place Name Authority data base. Alternately, if you want > to get rid of the "unresolved" indicator, you can elect to ignore the > alert. > > I recently encountered a similar case with the 1792 birth of an > individual. The source says she was born in Hillsborough, Randolph, > Virginia and it was marked as unresolved. I have tried to find any > evidence of name changes etc. Current day Virginia has no county named > Randolph. It does have a town named Hillsboro which was previously > named Hillsborough but it is located in Loudoun County, Virginia. Now > to make things even more complex, the current state of West Virginia was > part of Virginia in the 1700's. So West Virginia has a county named > Randolph but no town named Hillsborough. West Virginia does have a town > named Hillsborough but it is in Pocahontas County which is no where near > Randolph County. Ahhh what to do, what to do?? I handled it this way. > I moved Hillsborough, Randolph County into the the Place Detail field > and then resolved the Place Name to Virginia, USA. It may not be > accurate based on today's names but I've preserved the historical name > for this individual. >> What do you do with Wadhurst, East Sussex? It wants to resolve it into >> Wadhurst, Sussex but Sussex is now two counties, East and West and >> this is a >> fairly recent event that I have entered the data for. > Was it Wadhurst, East Sussex at the time of the event? Your comment > implies it was Sussex some time ago but that has been changed to either > East Sussex or West Sussex. Try to find when that split took place and > compare that date to the event date and make your entry using the Place > name at the time of the event. Here is a possible work around - a bit > kludgy but it may suit you. > > Enter the name as Wadhurst, East, Sussex, United Kingdom or England. > You can then move the information Wadhurst, East into the Place Detail > and resolve the Sussex. The move feature moves information preceding > the comma into the Place detail field. So the first move would move > Wadhurst into the Place Detail. The subsequent move would move East > into the Place Detail. >> Where does the zip code belong in a US address. A lot of the locations I >> have put it at the front but I am not sure how to resolve these. I >> suspect >> eventually this will have to go into the address field but I am not >> sure of >> the layout even then. US addresses sometimes seem more complex than >> UK ones; >> some of the discussion some time ago seemed to involve the fact that >> a place >> could be in two counties which completely confused me. > The zip codes follow the state name abbreviation. E.g. 1313 E Ridge > Route Road, Jackson WY 84211 ( this is for illustration only and is not > accurate. > > Notice two things, the post office does not require or even desire a > comma between the city, Jackson, and the state abbrieviation, WY. I'm > sure most Americans are like me and put a comma there anyway but it is > not required. Also notice the state abbreviation is two capital > letters. Not the standard way of entering a state name or abbreviation > but we're talking a big bureaucracy which is a law unto itself. > > Now that I've explained it, I will comment on its use. It is only > useful for delivering mail and packages by the postal service. It has > no bearing on the actual place. Therefore I do not record the postal > zipcode as I don't see where it has any historical significance. Let me > give you an example. I live in a rural area. The official postal > address is Tetonia, ID 83452. However, I actually live closer to > another post office in Felt, ID. I keep telling my grandchildren I live > in Tetonia but they counter that I live closer to the Felt area. > > ********************************** > List information page > http://lists.rootsweb.com/index/other/Software/FTM-TECH.html > > ------------------------------- > To unsubscribe from the list, please send an email to > FTM-TECH-request@rootsweb.com with the word 'unsubscribe' without the > quotes in the subject and the body of the message > >

Hi David and BJ, Thanks for all your advice. I have followed your advice BJ and merged it into a new file. I have decided as a first step to resolve the place names as that should be fairly automatic. I may put data in the address field later but am taking one step at a time. So far it is working. But I have some specific questions. What do you do with the place Gold Coast, West Africa? I know it is now Ghana but it wasn't at the time. What do you do with Wadhurst, East Sussex? It wants to resolve it into Wadhurst, Sussex but Sussex is now two counties, East and West and this is a fairly recent event that I have entered the data for. Where does the zip code belong in a US address. A lot of the locations I have put it at the front but I am not sure how to resolve these. I suspect eventually this will have to go into the address field but I am not sure of the layout even then. US addresses sometimes seem more complex than UK ones; some of the discussion some time ago seemed to involve the fact that a place could be in two counties which completely confused me. Any advice greatly appreciated Christine -----Original Message----- From: David Abernathy via Sent: Wednesday, March 25, 2015 4:17 PM To: 'H R Worthington' ; ftm-tech@rootsweb.com Subject: Re: [FTM-TECH] Program crashes when resolving place names I do things similar to what Russ does as following: In the "Place" field I enter Country name, State name, County name, City name. In Description field I will add the Cemetery, Church, Hospital and etc. name. Then us a "Address" fact for the real street address Thanks, David C Abernathy Email disclaimers

see comments below BJ On 3/25/2015 12:10 PM, Christine Benson via wrote: > I have followed your advice BJ and merged it into a new file. I have > decided as a first step to resolve the place names as that should be fairly > automatic. I may put data in the address field later but am taking one step > at a time. So far it is working. Resolving Place names can mean several different activities. Have you attempted to move data from the Place name into the Place detail field? That was where you were encountering the crashes. If you are doing this, I take it to mean you are no longer experiencing the crashes after about 5 operations. If that is correct, then I think you have resolve the problem which I suspect were some corrupt addresses (pointers) in the Place table. By "addresses", I mean contents in fields which point or contain the record address to other data in the data base. Sometimes when these addresses/pointers become corrupted they may point to memory locations outside the area Windows has reserved for FTM information. When this happens Windows protects the other program's area by refusing FTM to use it. If FTM doesn't handle the error code returned by Windows, Windows terminates FTM. This is all computer jargon and you probably don't care about it but think of it this way. You live in one house and your next door neighbor lives in a different house. You leave yourself a note on where to find a book in your house but the note gets wet and blurry. When you read it, it directs you to go to your neighbor's house. When you attempt to enter the neighbor's house without permission, the security system prohibits your entry and goes off. That is sort of what happens within programs. > > But I have some specific questions. > > What do you do with the place Gold Coast, West Africa? I know it is now > Ghana but it wasn't at the time. I would probably handle it this way as I prefer to preserve the original data as much as possible. I would enter the Place name, "Gold Coast, West Africa" and leave it as unresolved. The "unresolved" indicator is simply an advisory flag which brings it to your attention. It doesn't mean the information is incorrect but simply alerts you the the fact it is not in the Place Name Authority data base. Alternately, if you want to get rid of the "unresolved" indicator, you can elect to ignore the alert. I recently encountered a similar case with the 1792 birth of an individual. The source says she was born in Hillsborough, Randolph, Virginia and it was marked as unresolved. I have tried to find any evidence of name changes etc. Current day Virginia has no county named Randolph. It does have a town named Hillsboro which was previously named Hillsborough but it is located in Loudoun County, Virginia. Now to make things even more complex, the current state of West Virginia was part of Virginia in the 1700's. So West Virginia has a county named Randolph but no town named Hillsborough. West Virginia does have a town named Hillsborough but it is in Pocahontas County which is no where near Randolph County. Ahhh what to do, what to do?? I handled it this way. I moved Hillsborough, Randolph County into the the Place Detail field and then resolved the Place Name to Virginia, USA. It may not be accurate based on today's names but I've preserved the historical name for this individual. > What do you do with Wadhurst, East Sussex? It wants to resolve it into > Wadhurst, Sussex but Sussex is now two counties, East and West and this is a > fairly recent event that I have entered the data for. Was it Wadhurst, East Sussex at the time of the event? Your comment implies it was Sussex some time ago but that has been changed to either East Sussex or West Sussex. Try to find when that split took place and compare that date to the event date and make your entry using the Place name at the time of the event. Here is a possible work around - a bit kludgy but it may suit you. Enter the name as Wadhurst, East, Sussex, United Kingdom or England. You can then move the information Wadhurst, East into the Place Detail and resolve the Sussex. The move feature moves information preceding the comma into the Place detail field. So the first move would move Wadhurst into the Place Detail. The subsequent move would move East into the Place Detail. > Where does the zip code belong in a US address. A lot of the locations I > have put it at the front but I am not sure how to resolve these. I suspect > eventually this will have to go into the address field but I am not sure of > the layout even then. US addresses sometimes seem more complex than UK ones; > some of the discussion some time ago seemed to involve the fact that a place > could be in two counties which completely confused me. The zip codes follow the state name abbreviation. E.g. 1313 E Ridge Route Road, Jackson WY 84211 ( this is for illustration only and is not accurate. Notice two things, the post office does not require or even desire a comma between the city, Jackson, and the state abbrieviation, WY. I'm sure most Americans are like me and put a comma there anyway but it is not required. Also notice the state abbreviation is two capital letters. Not the standard way of entering a state name or abbreviation but we're talking a big bureaucracy which is a law unto itself. Now that I've explained it, I will comment on its use. It is only useful for delivering mail and packages by the postal service. It has no bearing on the actual place. Therefore I do not record the postal zipcode as I don't see where it has any historical significance. Let me give you an example. I live in a rural area. The official postal address is Tetonia, ID 83452. However, I actually live closer to another post office in Felt, ID. I keep telling my grandchildren I live in Tetonia but they counter that I live closer to the Felt area.

I do things similar to what Russ does as following: In the "Place" field I enter Country name, State name, County name, City name. In Description field I will add the Cemetery, Church, Hospital and etc. name. Then us a "Address" fact for the real street address Thanks, David C Abernathy Email disclaimers ---------------------------------------------------------------------------- This message represents the official view of the voices in my head. ---------------------------------------------------------------------------- http://www.SchmeckAbernathy.com == All outgoing and incoming mail is scanned by F-Prot Antivirus == -----Original Message----- From: ftm-tech-bounces@rootsweb.com [mailto:ftm-tech-bounces@rootsweb.com] On Behalf Of H R Worthington via Sent: Tuesday, March 24, 2015 6:46 PM To: BJ; ftm-tech@rootsweb.com Subject: Re: [FTM-TECH] Program crashes when resolving place names BJ, Thanks for the step by step. The piece that is missing is the Microsoft apps that FTM2014 uses, that my be causing the crashing. An Update from MS, in general, can cause crashing. It has happened to me (out side of FTM). But an out of date AP that FTM uses, is more likely the cause, other then the configuration / user file that you pointed out. So, Christine, please look at both. Russ ___________________________ Mailto:rworthington@att.net From: BJ via <ftm-tech@rootsweb.com> To: ftm-tech@rootsweb.com Sent: Tuesday, March 24, 2015 8:42 PM Subject: Re: [FTM-TECH] Program crashes when resolving place names OK, a couple comments: I understand the desire to incorporate the house number and street address into the Place name; however, you need to understand - that will create a unique entry for each house number and street in your list of Place names. Personally, I think creates too many unique place names with very little benefit. I normally want the place names to reflect a group. Therefore, I will enter the Cemetery name along with the place name. In most instances, I will have multiple facts associated with a given cemetery. If you do not use the hierarchical listing, you will wind up with one listing for every house number street combination. Even if you use the hierarchical listing, the place names will be grouped under the Country name, State name, County name, City name with one entry for each house number street address combination. Again that tends to be too many for me to browse through efficiently. So I tend to enter the house number street address in the fact Description field. This! keeps my place names to a more manageable list making it easier to use Fast Find in the Place Names. One of the things I dislike about FTM - they automatically generate a Residence fact for almost everything, Census, Draft Records, etc. I prefer to distinguish between the types of records so I change the fact names to what I consider a more appropriate and descriptive Fact. Many of the later Census records contain the house number and street address for the family. In those instances, I create two records. One for the Census record itself and then a separate Residence fact for the house number and street address. For the Census Fact I record the Post Office and/or the Precinct information in the Place Description field. For the Residence Fact, I record the house number and street address in the Place Description field. Although it doesn't have the normal appearance for an address, it reduces the number of Place names as I explained previously. Now as to your question about detailed instructions for uninstalling and reinstalling FTM. Frankly, I don't remember writing a single consolidated list of recommendations. I attempted to search the archives but couldn't find one. That said, here is what I normally do. * First I recommend you ensure your data files are backed up and in a safe place. I keep mine in folders separate from the Program installation folders and if possible on separate hard disks. This is done so that I don't accidentally delete them during the uninstall process. * I always use a good uninstall program. The one I use is Revo Uninstaller. They provide a free application which I find very useful. I use it because it tends to get rid of files and registry entries normally forgotten or left by the application's uninstall feature. You can find it via a google search. * If you really want to ensure you remove all vestiges of the program, you can go to the folder Windows normally installs applications. I don't remember whether Windows 7 uses separate folders for the 32-bit applications an another folder for the 64-bit applications or not. These are normally found on the C: drive. If you open the Program folder, you should find a folder for FTM. You can delete that folder and that normally gets everything. * Occasionally, problems may be caused by a corrupted User.config file. This is the replacement for the old FTW.INI file and keeps track of housekeeping information including the list of your data files, the last file opened as well as the location and size of the FTM window. Normally, I leave this alone unless it is absolutely necessary. If you need to find it, it is found in C:\Users\your_user_name\AppData\Local\Ancestry.com\FTM.exe_StrongNarr\22.0.0.1345 The file is User.config. FTM installation creates a new folder and User.config file; however, if it find an older version, it copies the information from the older file into the new file. Unfortunately, it does not remove the folders and files for the older versions, so you often find them going back for a number or versions. You can delete the older folders without creating any problems. If FTM installation doesn't find an older copy to use, it creates a user.config using its default parameters. When that happens you will have to use FTM to browse and find your old data bases. * Once you have successfully uninstalled FTM, you can reinstall FTM 2014. Hope this helps. BJ On 3/24/2015 3:32 PM, Christine Benson wrote: > I will try that first. All my place names have the address included so > changing it to the "standard" version, besides taking me a while, may > be something more complex for the program than was ever tested. > > I haven't got round to uploading my main file yet so that will not be > a problem. I have uploaded and linked one branch so I can learn about > it before doing my main file. > > Russ also said that looking in the FTM-TECH archives I would find an > excellent step by step description on reinstalling, etc. written by > you. I have tried to find it without success. It would be useful to > read that if I find myself having to reinstall so would you be so kind > as to tell me when you wrote it or give me a link to it. ********************************** List information page http://lists.rootsweb.com/index/other/Software/FTM-TECH.html ------------------------------- To unsubscribe from the list, please send an email to FTM-TECH-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message ********************************** List information page http://lists.rootsweb.com/index/other/Software/FTM-TECH.html ------------------------------- To unsubscribe from the list, please send an email to FTM-TECH-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message

BJ, Thanks for the step by step. The piece that is missing is the Microsoft apps that FTM2014 uses, that my be causing the crashing. An Update from MS, in general, can cause crashing. It has happened to me (out side of FTM). But an out of date AP that FTM uses, is more likely the cause, other then the configuration / user file that you pointed out. So, Christine, please look at both. Russ ___________________________ Mailto:rworthington@att.net From: BJ via <ftm-tech@rootsweb.com> To: ftm-tech@rootsweb.com Sent: Tuesday, March 24, 2015 8:42 PM Subject: Re: [FTM-TECH] Program crashes when resolving place names OK, a couple comments: I understand the desire to incorporate the house number and street address into the Place name; however, you need to understand - that will create a unique entry for each house number and street in your list of Place names.  Personally, I think creates too many unique place names with very little benefit.  I normally want the place names to reflect a group.  Therefore, I will enter the Cemetery name along with the place name.  In most instances, I will have multiple facts associated with a given cemetery.  If you do not use the hierarchical listing, you will wind up with one listing for every house number street combination.  Even if you use the hierarchical listing, the place names will be grouped under the Country name, State name, County name, City name with one entry for each house number street address combination.  Again that tends to be too many for me to browse through efficiently.  So I tend to enter the house number street address in the fact Description field.  This keeps my place names to a more manageable list making it easier to use Fast Find in the Place Names. One of the things I dislike about FTM - they automatically generate a Residence fact for almost everything, Census, Draft Records, etc. I prefer to distinguish between the types of records so I change the fact names to what I consider a more appropriate and descriptive Fact.  Many of the later Census records contain the house number and street address for the family.  In those instances, I create two records.  One for the Census record itself and then a separate Residence fact for the house number and street address.  For the Census Fact I record the Post Office and/or the Precinct information in the Place Description field.  For the Residence Fact, I record the house number and street address in the Place Description field. Although it doesn't have the normal appearance for an address, it reduces the number of Place names as I explained previously. Now as to your question about detailed instructions for uninstalling and reinstalling FTM. Frankly, I don't remember writing a single consolidated list of recommendations.  I attempted to search the archives but couldn't find one.  That said, here is what I normally do.   * First I recommend you ensure your data files are backed up and in a     safe place.  I keep mine in folders separate from the Program     installation folders and if possible on separate hard disks.  This     is done so that I don't accidentally delete them during the     uninstall process.   * I always use a good uninstall program.  The one I use is Revo     Uninstaller.  They provide a free application which I find very     useful.  I use it because it tends to get rid of files and registry     entries normally forgotten or left by the application's uninstall     feature.  You can find it via a google search.   * If you really want to ensure you remove all vestiges of the program,     you can go to the folder Windows normally installs applications.  I     don't remember whether Windows 7 uses separate folders for the     32-bit applications an another folder for the 64-bit applications or     not.  These are normally found on the C: drive.  If you open the     Program folder, you should find a folder for FTM.  You can delete     that folder and that normally gets everything.   * Occasionally, problems may be caused by a corrupted User.config     file.  This is the replacement for the old FTW.INI file and keeps     track of housekeeping information including the list of your data     files, the last file opened as well as the location and size of the     FTM window.  Normally, I leave this alone unless it is absolutely     necessary.  If you need to find it, it is found in     C:\Users\your_user_name\AppData\Local\Ancestry.com\FTM.exe_StrongNarr\22.0.0.1345     The file is User.config.  FTM installation creates a new folder and     User.config file; however, if it find an older version, it copies     the information from the older file into the new file.     Unfortunately, it does not remove the folders and files for the     older versions, so you often find them going back for a number or     versions.  You can delete the older folders without creating any     problems.  If FTM installation doesn't find an older copy to use, it     creates a user.config using its default parameters. When that     happens you will have to use FTM to browse and find your old data bases.   * Once you have successfully uninstalled FTM, you can reinstall FTM 2014. Hope this helps. BJ On 3/24/2015 3:32 PM, Christine Benson wrote: > I will try that first. All my place names have the address included so > changing it to the "standard" version, besides taking me a while, may > be something more complex for the program than was ever tested. > > I haven't got round to uploading my main file yet so that will not be > a problem. I have uploaded and linked one branch so I can learn about > it before doing my main file. > > Russ also said that looking in the FTM-TECH archives I would find an > excellent step by step description on reinstalling, etc. written by > you. I have tried to find it without success. It would be useful to > read that if I find myself having to reinstall so would you be so kind > as to tell me when you wrote it or give me a link to it. ********************************** List information page http://lists.rootsweb.com/index/other/Software/FTM-TECH.html ------------------------------- To unsubscribe from the list, please send an email to FTM-TECH-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message

Christine, Please, just address CRASHING. FTM2014 does NOT crash on its own. There IS a problem on your computer, You can look for BJs instruction or you can go that the Knowledge Base website. It also has Step by Step. BUT YOU or someone helping you can resolve this with that KB article. It has helped many other users with Crashing issues. Russ ___________________________ Mailto:rworthington@att.net From: Christine Benson via <ftm-tech@rootsweb.com> To: BJ <oldtrails@gmx.com>; ftm-tech@rootsweb.com Sent: Tuesday, March 24, 2015 5:32 PM Subject: Re: [FTM-TECH] Program crashes when resolving place names Thanks BJ, I will try that first. All my place names have the address included so changing it to the "standard" version, besides taking me a while, may be something more complex for the program than was ever tested. I haven't got round to uploading my main file yet so that will not be a problem. I have uploaded and linked one branch so I can learn about it before doing my main file. Russ also said that looking in the FTM-TECH archives I would find an excellent step by step description on reinstalling, etc. written by you. I have tried to find it without success. It would be useful to read that if I find myself having to reinstall so would you be so kind as to tell me when you wrote it or give me a link to it. Thanks again Christine -----Original Message----- From: BJ via Sent: Tuesday, March 24, 2015 9:05 PM To: ftm-tech@rootsweb.com Subject: Re: [FTM-TECH] Program crashes when resolving place names Version 20.0.01345 is the latest version.  The article simply hasn't been updated to reflect the latest release. I'm running under Windows 8.1 Pro and am not experiencing the problem you describe.  I suspect it may be a problem with your file - not with the individuals or facts but perhaps with the Place name table.  FTM 2014 is much better at correcting file problems by compacting the file, I think there may be some tables which are not checked or corrected. Before doing all of the uninstall and reinstall process, I think I would try one other process just to see whether it corrects the problem or not.  Here is what I would do. 1. Create a new FTM file by inserting one individual.  I would use a     fictitious name which would be easily recognized; e.g. Test Person. 2. Save the new file and ensure it is open in FTM. 3. Click File, Merge.  No need to create a backup of the new file so     click NO. 4. Select the problem file and merge it into the new file.  This will     move everything into the new file. 5. You can now go to the fictitious individual; e.g. Test Person and     delete him/her from the file. 6. Now try the process of cleaning up the Place names and see if you     have any problems/crashes.  If you no longer have any crashes, you can     1. Delete the old file     2. Rename the new file to the old file's name. 7. The only problem with this technique is any AMT synched to the old     file is no longer valid.  So you would need to Delete the AMT. 8. Now you need to upload the new tree to a new AMT so they will be     synched. If this does not correct the problem, then you can continue with the suggested procedures of uninstalling and reinstalling FTM 2014. Good luck. BJ On 3/24/2015 12:37 PM, Christine Benson via wrote: > So far, apart from panicking every 5 words, I have some questions. > "Family Tree Maker error message or stopped working" would seem applicable > but when I open it up it first says "When opening Family Tree Maker I > receive an error message. " and then 'After opening Family Tree Maker did > you receive an error message stating either "Family Tree Maker has > encountered an error and needs to close" or "Family Tree Maker has stopped > working"?' That was not my message and it is not clear from the above > whether it is on opening FTM or later. So I am not sure if it applies. But > it implies that .1345 is the latest version. Incidentally I fairly > recently > purchased and installed FTM 2014, applied some patches and now have > version > 22.0.0.1345. I have not uninstalled it at any time. But in the main > article > it says that .1243 is the latest 64 bit version. So which is the latest? I > would have thought .1345 was later than .1243. > > It is going to take me some considerable time to read, attempt to > understand, and decide what I need to do. I don't want to do things that > are > unnecessary and find myself in the same position. And it appeared to be > working fine apart from resolving place names. ********************************** List information page http://lists.rootsweb.com/index/other/Software/FTM-TECH.html ------------------------------- To unsubscribe from the list, please send an email to FTM-TECH-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message

Thanks BJ, I will try that first. All my place names have the address included so changing it to the "standard" version, besides taking me a while, may be something more complex for the program than was ever tested. I haven't got round to uploading my main file yet so that will not be a problem. I have uploaded and linked one branch so I can learn about it before doing my main file. Russ also said that looking in the FTM-TECH archives I would find an excellent step by step description on reinstalling, etc. written by you. I have tried to find it without success. It would be useful to read that if I find myself having to reinstall so would you be so kind as to tell me when you wrote it or give me a link to it. Thanks again Christine -----Original Message----- From: BJ via Sent: Tuesday, March 24, 2015 9:05 PM To: ftm-tech@rootsweb.com Subject: Re: [FTM-TECH] Program crashes when resolving place names Version 20.0.01345 is the latest version. The article simply hasn't been updated to reflect the latest release. I'm running under Windows 8.1 Pro and am not experiencing the problem you describe. I suspect it may be a problem with your file - not with the individuals or facts but perhaps with the Place name table. FTM 2014 is much better at correcting file problems by compacting the file, I think there may be some tables which are not checked or corrected. Before doing all of the uninstall and reinstall process, I think I would try one other process just to see whether it corrects the problem or not. Here is what I would do. 1. Create a new FTM file by inserting one individual. I would use a fictitious name which would be easily recognized; e.g. Test Person. 2. Save the new file and ensure it is open in FTM. 3. Click File, Merge. No need to create a backup of the new file so click NO. 4. Select the problem file and merge it into the new file. This will move everything into the new file. 5. You can now go to the fictitious individual; e.g. Test Person and delete him/her from the file. 6. Now try the process of cleaning up the Place names and see if you have any problems/crashes. If you no longer have any crashes, you can 1. Delete the old file 2. Rename the new file to the old file's name. 7. The only problem with this technique is any AMT synched to the old file is no longer valid. So you would need to Delete the AMT. 8. Now you need to upload the new tree to a new AMT so they will be synched. If this does not correct the problem, then you can continue with the suggested procedures of uninstalling and reinstalling FTM 2014. Good luck. BJ On 3/24/2015 12:37 PM, Christine Benson via wrote: > So far, apart from panicking every 5 words, I have some questions. > "Family Tree Maker error message or stopped working" would seem applicable > but when I open it up it first says "When opening Family Tree Maker I > receive an error message. " and then 'After opening Family Tree Maker did > you receive an error message stating either "Family Tree Maker has > encountered an error and needs to close" or "Family Tree Maker has stopped > working"?' That was not my message and it is not clear from the above > whether it is on opening FTM or later. So I am not sure if it applies. But > it implies that .1345 is the latest version. Incidentally I fairly > recently > purchased and installed FTM 2014, applied some patches and now have > version > 22.0.0.1345. I have not uninstalled it at any time. But in the main > article > it says that .1243 is the latest 64 bit version. So which is the latest? I > would have thought .1345 was later than .1243. > > It is going to take me some considerable time to read, attempt to > understand, and decide what I need to do. I don't want to do things that > are > unnecessary and find myself in the same position. And it appeared to be > working fine apart from resolving place names.

OK, a couple comments: I understand the desire to incorporate the house number and street address into the Place name; however, you need to understand - that will create a unique entry for each house number and street in your list of Place names. Personally, I think creates too many unique place names with very little benefit. I normally want the place names to reflect a group. Therefore, I will enter the Cemetery name along with the place name. In most instances, I will have multiple facts associated with a given cemetery. If you do not use the hierarchical listing, you will wind up with one listing for every house number street combination. Even if you use the hierarchical listing, the place names will be grouped under the Country name, State name, County name, City name with one entry for each house number street address combination. Again that tends to be too many for me to browse through efficiently. So I tend to enter the house number street address in the fact Description field. This keeps my place names to a more manageable list making it easier to use Fast Find in the Place Names. One of the things I dislike about FTM - they automatically generate a Residence fact for almost everything, Census, Draft Records, etc. I prefer to distinguish between the types of records so I change the fact names to what I consider a more appropriate and descriptive Fact. Many of the later Census records contain the house number and street address for the family. In those instances, I create two records. One for the Census record itself and then a separate Residence fact for the house number and street address. For the Census Fact I record the Post Office and/or the Precinct information in the Place Description field. For the Residence Fact, I record the house number and street address in the Place Description field. Although it doesn't have the normal appearance for an address, it reduces the number of Place names as I explained previously. Now as to your question about detailed instructions for uninstalling and reinstalling FTM. Frankly, I don't remember writing a single consolidated list of recommendations. I attempted to search the archives but couldn't find one. That said, here is what I normally do. * First I recommend you ensure your data files are backed up and in a safe place. I keep mine in folders separate from the Program installation folders and if possible on separate hard disks. This is done so that I don't accidentally delete them during the uninstall process. * I always use a good uninstall program. The one I use is Revo Uninstaller. They provide a free application which I find very useful. I use it because it tends to get rid of files and registry entries normally forgotten or left by the application's uninstall feature. You can find it via a google search. * If you really want to ensure you remove all vestiges of the program, you can go to the folder Windows normally installs applications. I don't remember whether Windows 7 uses separate folders for the 32-bit applications an another folder for the 64-bit applications or not. These are normally found on the C: drive. If you open the Program folder, you should find a folder for FTM. You can delete that folder and that normally gets everything. * Occasionally, problems may be caused by a corrupted User.config file. This is the replacement for the old FTW.INI file and keeps track of housekeeping information including the list of your data files, the last file opened as well as the location and size of the FTM window. Normally, I leave this alone unless it is absolutely necessary. If you need to find it, it is found in C:\Users\your_user_name\AppData\Local\Ancestry.com\FTM.exe_StrongNarr\22.0.0.1345 The file is User.config. FTM installation creates a new folder and User.config file; however, if it find an older version, it copies the information from the older file into the new file. Unfortunately, it does not remove the folders and files for the older versions, so you often find them going back for a number or versions. You can delete the older folders without creating any problems. If FTM installation doesn't find an older copy to use, it creates a user.config using its default parameters. When that happens you will have to use FTM to browse and find your old data bases. * Once you have successfully uninstalled FTM, you can reinstall FTM 2014. Hope this helps. BJ On 3/24/2015 3:32 PM, Christine Benson wrote: > I will try that first. All my place names have the address included so > changing it to the "standard" version, besides taking me a while, may > be something more complex for the program than was ever tested. > > I haven't got round to uploading my main file yet so that will not be > a problem. I have uploaded and linked one branch so I can learn about > it before doing my main file. > > Russ also said that looking in the FTM-TECH archives I would find an > excellent step by step description on reinstalling, etc. written by > you. I have tried to find it without success. It would be useful to > read that if I find myself having to reinstall so would you be so kind > as to tell me when you wrote it or give me a link to it.

Thanks Russ, So far, apart from panicking every 5 words, I have some questions. "Family Tree Maker error message or stopped working" would seem applicable but when I open it up it first says "When opening Family Tree Maker I receive an error message. " and then 'After opening Family Tree Maker did you receive an error message stating either "Family Tree Maker has encountered an error and needs to close" or "Family Tree Maker has stopped working"?' That was not my message and it is not clear from the above whether it is on opening FTM or later. So I am not sure if it applies. But it implies that .1345 is the latest version. Incidentally I fairly recently purchased and installed FTM 2014, applied some patches and now have version 22.0.0.1345. I have not uninstalled it at any time. But in the main article it says that .1243 is the latest 64 bit version. So which is the latest? I would have thought .1345 was later than .1243. It is going to take me some considerable time to read, attempt to understand, and decide what I need to do. I don't want to do things that are unnecessary and find myself in the same position. And it appeared to be working fine apart from resolving place names. Christine From: H R Worthington Sent: Tuesday, March 24, 2015 5:22 PM To: Christine Benson ; ftm-tech@rootsweb.com Subject: Re: [FTM-TECH] Program crashes when resolving place names Christine, Please go to Help, Online Help Center and enter CRASH in the key word search box. Select the Windows7 Knowledge Base article and follow the directions. Russ ___________________________ Mailto:rworthington@att.net From: Christine Benson via <ftm-tech@rootsweb.com> To: Family Tree Maker Tech <FTM-TECH@rootsweb.com> Sent: Tuesday, March 24, 2015 1:10 PM Subject: [FTM-TECH] Program crashes when resolving place names Hi All, I didn't know you could resolve place names like that. Thanks BJ. So I thought I would resolve mine from the place name index as that would be quicker. But when I have resolved 5 or 6 the program freezes. A window pops up saying "Family Tree Maker 2014 has stopped working. Windows will close the program and notify you when the problem is resolved" (or something very similar). So far it has happened twice and when I reopen the program of course it has lost my changes. Yes I could go back to the backup I made after 3 changes but I can't, practically, backup after every 3 changes. (And Windows hasn't notified me of any resolution.) I did compact my file after each crash. I am using Windows7. I have noticed that with FTM open I am using 64% of my physical memory. Could the problem be there and what do I do about it given that FTM is the largest slice of that. But it is only using 180 MB, the rest of what I can see using about 360 MB and I have 2.75 GB RAM. So a lot seems to be going to other things and I don't know how to look at that or even if I need to. I have plenty of disc space. Any help gratefully received. Christine

Christine, Please go to Help, Online Help Center and enter CRASH in the key word search box. Select the Windows7 Knowledge Base article and follow the directions. Russ ___________________________ Mailto:rworthington@att.net From: Christine Benson via <ftm-tech@rootsweb.com> To: Family Tree Maker Tech <FTM-TECH@rootsweb.com> Sent: Tuesday, March 24, 2015 1:10 PM Subject: [FTM-TECH] Program crashes when resolving place names Hi All, I didn't know you could resolve place names like that. Thanks BJ. So I thought I would resolve mine from the place name index as that would be quicker. But when I have resolved 5 or 6 the program freezes. A window pops up saying "Family Tree Maker 2014 has stopped working. Windows will close the program and notify you when the problem is resolved" (or something very similar). So far it has happened twice and when I reopen the program of course it has lost my changes. Yes I could go back to the backup I made after 3 changes but I can't, practically, backup after every 3 changes. (And Windows hasn't notified me of any resolution.) I did compact my file after each crash. I am using Windows7. I have noticed that with FTM open I am using 64% of my physical memory. Could the problem be there and what do I do about it given that FTM is the largest slice of that. But it is only using 180 MB, the rest of what I can see using about 360 MB and I have 2.75 GB RAM. So a lot seems to be going to other things and I don't know how to look at that or even if I need to. I have plenty of disc space. Any help gratefully received. Christine ********************************** List information page http://lists.rootsweb.com/index/other/Software/FTM-TECH.html ------------------------------- To unsubscribe from the list, please send an email to FTM-TECH-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message

Hi All, I didn't know you could resolve place names like that. Thanks BJ. So I thought I would resolve mine from the place name index as that would be quicker. But when I have resolved 5 or 6 the program freezes. A window pops up saying "Family Tree Maker 2014 has stopped working. Windows will close the program and notify you when the problem is resolved" (or something very similar). So far it has happened twice and when I reopen the program of course it has lost my changes. Yes I could go back to the backup I made after 3 changes but I can't, practically, backup after every 3 changes. (And Windows hasn't notified me of any resolution.) I did compact my file after each crash. I am using Windows7. I have noticed that with FTM open I am using 64% of my physical memory. Could the problem be there and what do I do about it given that FTM is the largest slice of that. But it is only using 180 MB, the rest of what I can see using about 360 MB and I have 2.75 GB RAM. So a lot seems to be going to other things and I don't know how to look at that or even if I need to. I have plenty of disc space. Any help gratefully received. Christine

Version 20.0.01345 is the latest version. The article simply hasn't been updated to reflect the latest release. I'm running under Windows 8.1 Pro and am not experiencing the problem you describe. I suspect it may be a problem with your file - not with the individuals or facts but perhaps with the Place name table. FTM 2014 is much better at correcting file problems by compacting the file, I think there may be some tables which are not checked or corrected. Before doing all of the uninstall and reinstall process, I think I would try one other process just to see whether it corrects the problem or not. Here is what I would do. 1. Create a new FTM file by inserting one individual. I would use a fictitious name which would be easily recognized; e.g. Test Person. 2. Save the new file and ensure it is open in FTM. 3. Click File, Merge. No need to create a backup of the new file so click NO. 4. Select the problem file and merge it into the new file. This will move everything into the new file. 5. You can now go to the fictitious individual; e.g. Test Person and delete him/her from the file. 6. Now try the process of cleaning up the Place names and see if you have any problems/crashes. If you no longer have any crashes, you can 1. Delete the old file 2. Rename the new file to the old file's name. 7. The only problem with this technique is any AMT synched to the old file is no longer valid. So you would need to Delete the AMT. 8. Now you need to upload the new tree to a new AMT so they will be synched. If this does not correct the problem, then you can continue with the suggested procedures of uninstalling and reinstalling FTM 2014. Good luck. BJ On 3/24/2015 12:37 PM, Christine Benson via wrote: > So far, apart from panicking every 5 words, I have some questions. > "Family Tree Maker error message or stopped working" would seem applicable > but when I open it up it first says "When opening Family Tree Maker I > receive an error message. " and then 'After opening Family Tree Maker did > you receive an error message stating either "Family Tree Maker has > encountered an error and needs to close" or "Family Tree Maker has stopped > working"?' That was not my message and it is not clear from the above > whether it is on opening FTM or later. So I am not sure if it applies. But > it implies that .1345 is the latest version. Incidentally I fairly recently > purchased and installed FTM 2014, applied some patches and now have version > 22.0.0.1345. I have not uninstalled it at any time. But in the main article > it says that .1243 is the latest 64 bit version. So which is the latest? I > would have thought .1345 was later than .1243. > > It is going to take me some considerable time to read, attempt to > understand, and decide what I need to do. I don't want to do things that are > unnecessary and find myself in the same position. And it appeared to be > working fine apart from resolving place names.

Tom, I think this is what you are talking about Family Tree Maker User: FTM2014 - Historic Canadian Place Name |   | |   | |   |   |   |   |   | | Family Tree Maker User: FTM2014 - Historic Canadian Pl...One of my Facebook friends posted this: | | | | View on ftmuser.blogspot.com | Preview by Yahoo | | | |   | Russ ___________________________ Mailto:rworthington@att.net From: Tom Herson via <ftm-tech@rootsweb.com> To: FTM-Tech <ftm-tech@rootsweb.com> Sent: Tuesday, March 24, 2015 10:24 AM Subject: [FTM-TECH] Edit Location/Place I'm having a senior moment. I'm using FTM 2014 How do I open up  the edit sreen that allows me to place descriptive info in a box *before* the Place info. Thanks tom Herson Ithaca, NY ********************************** List information page http://lists.rootsweb.com/index/other/Software/FTM-TECH.html ------------------------------- To unsubscribe from the list, please send an email to FTM-TECH-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message

Thsmld. BJ! I rememnered how to do it as you explain in your 1st method right after I sent the call for help '=)n 3/24/2015 11:33 AM, BJ via wrote: > I believe you are talking about the "Place Detail" which allows you to > input historical or cemetery information before the Place Name. It > allows one to input the information and require it to be in the PNA. > You can then resolve the balance of the Place Name. > > If this is what you are asking, there are two places where you can > access this feature. > > 1. Go to the Place field for any fact on the Tree or Person work > areas. Click on the Place field. An icon of a pencil will be > displayed. Click on that icon and a dialog box will open allowing > you to shift the descriptive information into the Place Detail field > and to resolve the remainder of the place name. > 2. Alternately, you may go to the Places work area. Select the Place > Name from the list. In the right panel, click on the place name and > the non-resolved icon with a scroll and question mark will be > displayed, Click on the icon and a dialog box opens allowing you to > shift the information to the Place detail and resolve the balance of > the Place name. If the Place name has previously been resolved, the > icon will be a pencil. > > Hope this helps. > > BJ > > > On 3/24/2015 8:24 AM, Tom Herson via wrote: >> I'm having a senior moment. >> >> I'm using FTM 2014 >> >> How do I open up the edit sreen that allows me to place descriptive >> info in a box *before* the Place info. >> >> Thanks >> >> tom Herson >> Ithaca, NY >> ********************************** >> List information page >> http://lists.rootsweb.com/index/other/Software/FTM-TECH.html >> >> ------------------------------- >> To unsubscribe from the list, please send an email to FTM-TECH-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message >> > ********************************** > List information page > http://lists.rootsweb.com/index/other/Software/FTM-TECH.html > > ------------------------------- > To unsubscribe from the list, please send an email to FTM-TECH-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message >

That's alright Tom, I sometimes get a bit confused on somethings within FTM 2014. One of the things I like about the new rewrite is the flexibility to do things. Of course all of the flexibility comes at a price such as higher learning curves and complexity. I tend to resolve my place names using the Places work area. Think of it this way, your message prompted my reply which helped another user learn something new about FTM 2014. It's a win win situation. BJ On 3/24/2015 11:12 AM, Tom Herson wrote: > Thsmld. BJ! I rememnered how to do it as you explain in your 1st > method right after I sent the call for help '=)n 3/24/2015 11:33 AM, > BJ via wrote: >> I believe you are talking about the "Place Detail" which allows you to >> input historical or cemetery information before the Place Name. It >> allows one to input the information and require it to be in the PNA. >> You can then resolve the balance of the Place Name. >> >> If this is what you are asking, there are two places where you can >> access this feature. >> >> 1. Go to the Place field for any fact on the Tree or Person work >> areas. Click on the Place field. An icon of a pencil will be >> displayed. Click on that icon and a dialog box will open allowing >> you to shift the descriptive information into the Place Detail >> field >> and to resolve the remainder of the place name. >> 2. Alternately, you may go to the Places work area. Select the Place >> Name from the list. In the right panel, click on the place name >> and >> the non-resolved icon with a scroll and question mark will be >> displayed, Click on the icon and a dialog box opens allowing >> you to >> shift the information to the Place detail and resolve the >> balance of >> the Place name. If the Place name has previously been resolved, >> the >> icon will be a pencil. >> >> Hope this helps. >> >> BJ >> >> >> On 3/24/2015 8:24 AM, Tom Herson via wrote: >>> I'm having a senior moment. >>> >>> I'm using FTM 2014 >>> >>> How do I open up the edit sreen that allows me to place descriptive >>> info in a box *before* the Place info. >>> >>> Thanks >>> >>> tom Herson >>> Ithaca, NY >>> ********************************** >>> List information page >>> http://lists.rootsweb.com/index/other/Software/FTM-TECH.html >>> >>> ------------------------------- >>> To unsubscribe from the list, please send an email to >>> FTM-TECH-request@rootsweb.com with the word 'unsubscribe' without >>> the quotes in the subject and the body of the message >>> >> ********************************** >> List information page >> http://lists.rootsweb.com/index/other/Software/FTM-TECH.html >> >> ------------------------------- >> To unsubscribe from the list, please send an email to >> FTM-TECH-request@rootsweb.com with the word 'unsubscribe' without the >> quotes in the subject and the body of the message >> > >