On 10/20/2011 3:19 PM, Linda H Gutierrez wrote: > The only way I have ever been able to rearrange media in FTM was by renaming > the media item or adding captions and sorting by them. > Strange, I added maybe 20 or more pictures of myself from a really small age to marriage and then rearranged them in age order. But I have always used the right side media icon to get to them. Mary -- Mary W. Ellis Registrar Battle of Alamance DAR http://www.rootsweb.ancestry.com/~ncacgs/ http://homepages.rootsweb.ancestry.com/~mwellis/ http://www.rootsweb.ancestry.com/~ncalaman/ (Brick Church site)

On 10/20/2011 3:16 PM, Linda H Gutierrez wrote: > Mary, > > Where in FTM 2011 were you able to drag thumbnails? > In the right hand panel where you add media. Click on Media and if there is more than one I have always been able to rearrange them. Mary -- Mary W. Ellis Registrar Battle of Alamance DAR http://www.rootsweb.ancestry.com/~ncacgs/ http://homepages.rootsweb.ancestry.com/~mwellis/ http://www.rootsweb.ancestry.com/~ncalaman/ (Brick Church site)

There are some that were added before 2012 in 2011 but even some that I am adding now show the jpg icon. As for rearranging the thumbnails... In 2011 I could move them around all day. They would stay where I put them... not now... not a change I like. I have consistently used the method of labeling them as last name - first middle last This is to keep them alphabetically arranged in the media file. Any thing else I want to add goes in the description field I see the problem with the jpgs, when I add them it is putting them in the 2011 media file, so now what ... strange, I guess I will have to manually move each one and relink them... Mary On 10/20/2011 3:16 PM, Linda H Gutierrez wrote: > Mary, > > If you are seeing an icon for a JPG image then most likely the link to the > image has been broken and needs to be repaired. If you just downloaded your > AMT to FTM very recently, it sounds like some of the images did not download > or perhaps are still processing. > > I am just offering some possibilities here.... > > Where in FTM 2011 were you able to drag thumbnails? > > > Linda > in Costa Rica > Monroe County, New York Genealogy > http://freepages.genealogy.rootsweb.ancestry.com/~monroenys > Monroe County, New York History > http://freepages.history.rootsweb.ancestry.com/~monroenys > > -----Original Message----- > From: Mary Ellis > Sent: Thursday, 20 October, 2011 12:03 PM > To: FTM Tech > Subject: [FTM-TECH] Can't Rearrange Pictures in 2012 > > I have two problems with pictures > 1st. with 2011 I could drag thumbnails and arrange them in the order I > wanted... youngest to oldest , birth before death etc. Now they will not > rearrange. > 2nd. A good part of the picture thumbnails in the Media section are now > icons and not thumbnails... nothing I can do will make them change to > the thumbnails as in 2011. > > Any help will be appreciated > > Running Windows 7, > People 60,000 plus file size 145,780 kb. > > > From System Information in Ftm Help About.... > OS Name Microsoft Windows 7 Professional > Version 6.1.7601 Service Pack 1 Build 7601 > OS Manufacturer Microsoft Corporation > System Manufacturer Dell Inc. > System Model Studio XPS 8100 > System Type x64-based PC > Processor Intel(R) Core(TM) i5 CPU 750 @ 2.67GHz, 2668 Mhz, > 4 Core(s), 4 Logical Processor(s) > BIOS Version/Date Dell Inc. A03, 12/9/2009 > SMBIOS Version 2.6 > Windows Directory C:\Windows > System Directory C:\Windows\system32 > Locale United States > Hardware Abstraction Layer Version = "6.1.7601.17514" > Installed Physical Memory (RAM) 8.00 GB > Total Physical Memory 7.96 GB > Available Physical Memory 3.57 GB > Total Virtual Memory 15.9 GB > Available Virtual Memory 10.8 GB > -- Mary W. Ellis Registrar Battle of Alamance DAR http://www.rootsweb.ancestry.com/~ncacgs/ http://homepages.rootsweb.ancestry.com/~mwellis/ http://www.rootsweb.ancestry.com/~ncalaman/ (Brick Church site)

To both Mary & Caroline, I guess I had just never tried moving any images! But I do see what you both mean. I would imagine that this was overlooked when FTM 2012 was in it's final stages before it was released and unfortunately this feature was left out of the initial release. Hopefully it will be returned to the program in a future update. I am curious though... what benefits does this feature offer? Is it only for viewing the images in FTM or does it benefit in some other way? Linda in Costa Rica Monroe County, New York Genealogy http://freepages.genealogy.rootsweb.ancestry.com/~monroenys Monroe County, New York History http://freepages.history.rootsweb.ancestry.com/~monroenys -----Original Message----- From: Mary Ellis Sent: Thursday, 20 October, 2011 3:35 PM To: ftm-tech@rootsweb.com Subject: Re: [FTM-TECH] Can't Rearrange Pictures in 2012 On 10/20/2011 3:16 PM, Linda H Gutierrez wrote: > Mary, > > Where in FTM 2011 were you able to drag thumbnails? > In the right hand panel where you add media. Click on Media and if there is more than one I have always been able to rearrange them. Mary -- Mary W. Ellis Registrar Battle of Alamance DAR http://www.rootsweb.ancestry.com/~ncacgs/ http://homepages.rootsweb.ancestry.com/~mwellis/ http://www.rootsweb.ancestry.com/~ncalaman/ (Brick Church site) ********************************** List information page http://lists.rootsweb.com/index/other/Software/FTM-TECH.html Online Support for Family Tree Maker Version 16 and earlier http://pastftm.custhelp.com/ Version 2008 - 2011 http://ftm.custhelp.com/ ------------------------------- To unsubscribe from the list, please send an email to FTM-TECH-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message

Mary, Have you tried to use the Find Missing Media option in the Media Workspace for those that have icons and no Thumbnails. It works quite well. I just did one on a file that had only icons for the images. All but two were found initially and running again resolved those two as well. Linda in Costa Rica Monroe County, New York Genealogy http://freepages.genealogy.rootsweb.ancestry.com/~monroenys Monroe County, New York History http://freepages.history.rootsweb.ancestry.com/~monroenys -----Original Message----- From: Mary Ellis Sent: Thursday, 20 October, 2011 3:31 PM To: ftm-tech@rootsweb.com Subject: Re: [FTM-TECH] Can't Rearrange Pictures in 2012 There are some that were added before 2012 in 2011 but even some that I am adding now show the jpg icon. As for rearranging the thumbnails... In 2011 I could move them around all day. They would stay where I put them... not now... not a change I like. I have consistently used the method of labeling them as last name - first middle last This is to keep them alphabetically arranged in the media file. Any thing else I want to add goes in the description field I see the problem with the jpgs, when I add them it is putting them in the 2011 media file, so now what ... strange, I guess I will have to manually move each one and relink them... Mary On 10/20/2011 3:16 PM, Linda H Gutierrez wrote: > Mary, > > If you are seeing an icon for a JPG image then most likely the link to the > image has been broken and needs to be repaired. If you just downloaded > your > AMT to FTM very recently, it sounds like some of the images did not > download > or perhaps are still processing. > > I am just offering some possibilities here.... > > Where in FTM 2011 were you able to drag thumbnails? > > > Linda > in Costa Rica > Monroe County, New York Genealogy > http://freepages.genealogy.rootsweb.ancestry.com/~monroenys > Monroe County, New York History > http://freepages.history.rootsweb.ancestry.com/~monroenys > > -----Original Message----- > From: Mary Ellis > Sent: Thursday, 20 October, 2011 12:03 PM > To: FTM Tech > Subject: [FTM-TECH] Can't Rearrange Pictures in 2012 > > I have two problems with pictures > 1st. with 2011 I could drag thumbnails and arrange them in the order I > wanted... youngest to oldest , birth before death etc. Now they will not > rearrange. > 2nd. A good part of the picture thumbnails in the Media section are now > icons and not thumbnails... nothing I can do will make them change to > the thumbnails as in 2011. > > Any help will be appreciated > > Running Windows 7, > People 60,000 plus file size 145,780 kb. > > > From System Information in Ftm Help About.... > OS Name Microsoft Windows 7 Professional > Version 6.1.7601 Service Pack 1 Build 7601 > OS Manufacturer Microsoft Corporation > System Manufacturer Dell Inc. > System Model Studio XPS 8100 > System Type x64-based PC > Processor Intel(R) Core(TM) i5 CPU 750 @ 2.67GHz, 2668 Mhz, > 4 Core(s), 4 Logical Processor(s) > BIOS Version/Date Dell Inc. A03, 12/9/2009 > SMBIOS Version 2.6 > Windows Directory C:\Windows > System Directory C:\Windows\system32 > Locale United States > Hardware Abstraction Layer Version = "6.1.7601.17514" > Installed Physical Memory (RAM) 8.00 GB > Total Physical Memory 7.96 GB > Available Physical Memory 3.57 GB > Total Virtual Memory 15.9 GB > Available Virtual Memory 10.8 GB > -- Mary W. Ellis Registrar Battle of Alamance DAR http://www.rootsweb.ancestry.com/~ncacgs/ http://homepages.rootsweb.ancestry.com/~mwellis/ http://www.rootsweb.ancestry.com/~ncalaman/ (Brick Church site)

Turn off the blended view then the sort children should work Compacting the file could improve its speed John Donaldson -----Original Message----- From: ftm-tech-bounces@rootsweb.com [mailto:ftm-tech-bounces@rootsweb.com] On Behalf Of Mary Ellis Sent: Thursday, October 20, 2011 2:15 PM To: ftm-tech@rootsweb.com Subject: [FTM-TECH] 2012 Not able to sort Children I have not been able to sort children in Version 2012 since I installed it yesterday. Running Windows 7, People 60,000 plus file size 145,780 kb. Also it runs really really slow, so did 2011. From System Information in Ftm Help About....

That conforms to the way the online tree software works. Can't rearrange them either. Annie in Minnesota In a message dated 10/20/2011 1:07:26 P.M. Central Daylight Time, mwellis@triad.rr.com writes: 1st. with 2011 I could drag thumbnails and arrange them in the order I wanted... youngest to oldest , birth before death etc. Now they will not rearrange.

A way of sorting pictures by person and by date can be accomplished as follows: Caption each image with LastName MI FirstName Year Month The rest of the caption This causes the media to be sorted so that images are easier to find and sorts them by year and month of the image. Make sure that your format stays consistent. I would prefer a feature to be added for this to happen automatically based on person name and date of media. If you agree send in your enhancement request. Tom -----Original Message----- From: Linda H Gutierrez Sent: Thursday, October 20, 2011 2:19 PM To: ftm-tech@rootsweb.com Subject: Re: [FTM-TECH] Can't Rearrange Pictures in 2012 The only way I have ever been able to rearrange media in FTM was by renaming the media item or adding captions and sorting by them. Linda in Costa Rica Monroe County, New York Genealogy http://freepages.genealogy.rootsweb.ancestry.com/~monroenys Monroe County, New York History http://freepages.history.rootsweb.ancestry.com/~monroenys -----Original Message----- From: Caroline Gurney Sent: Thursday, 20 October, 2011 12:48 PM To: ftm-tech@rootsweb.com Subject: Re: [FTM-TECH] Can't Rearrange Pictures in 2012 This change to the way things worked in 2011 is really annoying. Definitely a retrograde step. I don't see why syncing media with Ancestry should affect the ability to sort the display of media in FTM itself. Caroline Gurney http://www.carosfamily.com http://cmgurney.blogspot.com ********************************** List information page http://lists.rootsweb.com/index/other/Software/FTM-TECH.html Online Support for Family Tree Maker Version 16 and earlier http://pastftm.custhelp.com/ Version 2008 - 2011 http://ftm.custhelp.com/ ------------------------------- To unsubscribe from the list, please send an email to FTM-TECH-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message

I have two problems with pictures 1st. with 2011 I could drag thumbnails and arrange them in the order I wanted... youngest to oldest , birth before death etc. Now they will not rearrange. 2nd. A good part of the picture thumbnails in the Media section are now icons and not thumbnails... nothing I can do will make them change to the thumbnails as in 2011. Any help will be appreciated Running Windows 7, People 60,000 plus file size 145,780 kb. From System Information in Ftm Help About.... OS Name Microsoft Windows 7 Professional Version 6.1.7601 Service Pack 1 Build 7601 OS Manufacturer Microsoft Corporation System Manufacturer Dell Inc. System Model Studio XPS 8100 System Type x64-based PC Processor Intel(R) Core(TM) i5 CPU 750 @ 2.67GHz, 2668 Mhz, 4 Core(s), 4 Logical Processor(s) BIOS Version/Date Dell Inc. A03, 12/9/2009 SMBIOS Version 2.6 Windows Directory C:\Windows System Directory C:\Windows\system32 Locale United States Hardware Abstraction Layer Version = "6.1.7601.17514" Installed Physical Memory (RAM) 8.00 GB Total Physical Memory 7.96 GB Available Physical Memory 3.57 GB Total Virtual Memory 15.9 GB Available Virtual Memory 10.8 GB -- Mary W. Ellis Registrar Battle of Alamance DAR http://www.rootsweb.ancestry.com/~ncacgs/ http://homepages.rootsweb.ancestry.com/~mwellis/ http://www.rootsweb.ancestry.com/~ncalaman/ (Brick Church site)

The only way I have ever been able to rearrange media in FTM was by renaming the media item or adding captions and sorting by them. Linda in Costa Rica Monroe County, New York Genealogy http://freepages.genealogy.rootsweb.ancestry.com/~monroenys Monroe County, New York History http://freepages.history.rootsweb.ancestry.com/~monroenys -----Original Message----- From: Caroline Gurney Sent: Thursday, 20 October, 2011 12:48 PM To: ftm-tech@rootsweb.com Subject: Re: [FTM-TECH] Can't Rearrange Pictures in 2012 This change to the way things worked in 2011 is really annoying. Definitely a retrograde step. I don't see why syncing media with Ancestry should affect the ability to sort the display of media in FTM itself. Caroline Gurney http://www.carosfamily.com http://cmgurney.blogspot.com

Mary, If you are seeing an icon for a JPG image then most likely the link to the image has been broken and needs to be repaired. If you just downloaded your AMT to FTM very recently, it sounds like some of the images did not download or perhaps are still processing. I am just offering some possibilities here.... Where in FTM 2011 were you able to drag thumbnails? Linda in Costa Rica Monroe County, New York Genealogy http://freepages.genealogy.rootsweb.ancestry.com/~monroenys Monroe County, New York History http://freepages.history.rootsweb.ancestry.com/~monroenys -----Original Message----- From: Mary Ellis Sent: Thursday, 20 October, 2011 12:03 PM To: FTM Tech Subject: [FTM-TECH] Can't Rearrange Pictures in 2012 I have two problems with pictures 1st. with 2011 I could drag thumbnails and arrange them in the order I wanted... youngest to oldest , birth before death etc. Now they will not rearrange. 2nd. A good part of the picture thumbnails in the Media section are now icons and not thumbnails... nothing I can do will make them change to the thumbnails as in 2011. Any help will be appreciated Running Windows 7, People 60,000 plus file size 145,780 kb. >From System Information in Ftm Help About.... OS Name Microsoft Windows 7 Professional Version 6.1.7601 Service Pack 1 Build 7601 OS Manufacturer Microsoft Corporation System Manufacturer Dell Inc. System Model Studio XPS 8100 System Type x64-based PC Processor Intel(R) Core(TM) i5 CPU 750 @ 2.67GHz, 2668 Mhz, 4 Core(s), 4 Logical Processor(s) BIOS Version/Date Dell Inc. A03, 12/9/2009 SMBIOS Version 2.6 Windows Directory C:\Windows System Directory C:\Windows\system32 Locale United States Hardware Abstraction Layer Version = "6.1.7601.17514" Installed Physical Memory (RAM) 8.00 GB Total Physical Memory 7.96 GB Available Physical Memory 3.57 GB Total Virtual Memory 15.9 GB Available Virtual Memory 10.8 GB -- Mary W. Ellis Registrar Battle of Alamance DAR http://www.rootsweb.ancestry.com/~ncacgs/ http://homepages.rootsweb.ancestry.com/~mwellis/ http://www.rootsweb.ancestry.com/~ncalaman/ (Brick Church site)

Mary, Sorting of Media files are by Filename or by Caption, controlled in the Tools, Options, General Tab. ___________________________ Russ Mailto:rworthington@att.net ________________________________ From: Mary Ellis <mwellis@triad.rr.com> To: FTM Tech <ftm-tech@rootsweb.com> Sent: Thu, October 20, 2011 2:03:19 PM Subject: [FTM-TECH] Can't Rearrange Pictures in 2012 I have two problems with pictures 1st. with 2011 I could drag thumbnails and arrange them in the order I wanted... youngest to oldest , birth before death etc. Now they will not rearrange. 2nd. A good part of the picture thumbnails in the Media section are now icons and not thumbnails... nothing I can do will make them change to the thumbnails as in 2011.

I had the same problem last night. Howard On Oct 20, 2011, at 11:10 AM, ken_t_1967@comcast.net wrote: > > Last evening I began to have trouble connecting to Ancestry using FTM 2011. > First time I have run into this issue. My guess is that it is due to the > many people who received 2012, loaded it and this new Sync process is tying > up the servers. Hopefully the rush will be over with soon. I have 2012 but I > am not installing it yet because I am working at cleaning up all of my tree > data. I only have about 1800 people in the database but it is a chore > reviewing one person at a time. It will be worth it though, in the long run, > because I am able, now, to delete a lot of the non sourced data that I > obtained from years passed. My trees should be much better off when I am > finished and maybe I will have far fewer problems when I do load 2012. > Ken > > > > -------Original Message------- > > From: John Boyd > Date: 10/19/11 11:39:02 > To: ftm-tech@rootsweb.com > Subject: Re: [FTM-TECH] No Internet Connection FTM 2012 > > Well, at least it is back working for me this morning. I think they may not > Have figured the load on their system caused by Syncing all of these trees. > > John & Kathleen > > > ********************************** > List information page > http://lists.rootsweb.com/index/other/Software/FTM-TECH.html > > Online Support for Family Tree Maker > Version 16 and earlier > http://pastftm.custhelp.com/ > > Version 2008 - 2011 > http://ftm.custhelp.com/ > > ------------------------------- > To unsubscribe from the list, please send an email to FTM-TECH-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message

Last evening I began to have trouble connecting to Ancestry using FTM 2011. First time I have run into this issue. My guess is that it is due to the many people who received 2012, loaded it and this new Sync process is tying up the servers. Hopefully the rush will be over with soon. I have 2012 but I am not installing it yet because I am working at cleaning up all of my tree data. I only have about 1800 people in the database but it is a chore reviewing one person at a time. It will be worth it though, in the long run, because I am able, now, to delete a lot of the non sourced data that I obtained from years passed. My trees should be much better off when I am finished and maybe I will have far fewer problems when I do load 2012. Ken -------Original Message------- From: John Boyd Date: 10/19/11 11:39:02 To: ftm-tech@rootsweb.com Subject: Re: [FTM-TECH] No Internet Connection FTM 2012 Well, at least it is back working for me this morning. I think they may not Have figured the load on their system caused by Syncing all of these trees. John & Kathleen

On 10/20/2011 12:51 AM, John Donaldson wrote: > Turn off the blended view then the sort children should work > > Compacting the file could improve its speed > > > > John Donaldson > Thanks that worked. Mary -- Mary W. Ellis Registrar Battle of Alamance DAR http://www.rootsweb.ancestry.com/~ncacgs/ http://homepages.rootsweb.ancestry.com/~mwellis/ http://www.rootsweb.ancestry.com/~ncalaman/ (Brick Church site)

Yes, I believe that the FTM servers were down again last night, as NONE of the different version I am running would log in. They seem to be running again this morning. Thanks, David C Abernathy Email disclaimers ---------------------------------------------------------------------------- This message represents the official view of the voices in my head. ---------------------------------------------------------------------------- http://www.SchmeckAbernathy.com == All outgoing and incoming mail is scanned by F-Prot Antivirus  == -----Original Message----- From: ftm-tech-bounces@rootsweb.com [mailto:ftm-tech-bounces@rootsweb.com] On Behalf Of ken_t_1967@comcast.net Sent: Thursday, October 20, 2011 8:11 AM To: ftm-tech@rootsweb.com Subject: Re: [FTM-TECH] No Internet Connection FTM 2012 Last evening I began to have trouble connecting to Ancestry using FTM 2011. First time I have run into this issue. My guess is that it is due to the many people who received 2012, loaded it and this new Sync process is tying up the servers. Hopefully the rush will be over with soon. I have 2012 but I am not installing it yet because I am working at cleaning up all of my tree data. I only have about 1800 people in the database but it is a chore reviewing one person at a time. It will be worth it though, in the long run, because I am able, now, to delete a lot of the non sourced data that I obtained from years passed. My trees should be much better off when I am finished and maybe I will have far fewer problems when I do load 2012. Ken -------Original Message------- From: John Boyd Date: 10/19/11 11:39:02 To: ftm-tech@rootsweb.com Subject: Re: [FTM-TECH] No Internet Connection FTM 2012 Well, at least it is back working for me this morning. I think they may not Have figured the load on their system caused by Syncing all of these trees. John & Kathleen ********************************** List information page http://lists.rootsweb.com/index/other/Software/FTM-TECH.html Online Support for Family Tree Maker Version 16 and earlier http://pastftm.custhelp.com/ Version 2008 - 2011 http://ftm.custhelp.com/ ------------------------------- To unsubscribe from the list, please send an email to FTM-TECH-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message

I have not been able to sort children in Version 2012 since I installed it yesterday. Running Windows 7, People 60,000 plus file size 145,780 kb. Also it runs really really slow, so did 2011. From System Information in Ftm Help About.... OS Name Microsoft Windows 7 Professional Version 6.1.7601 Service Pack 1 Build 7601 OS Manufacturer Microsoft Corporation System Manufacturer Dell Inc. System Model Studio XPS 8100 System Type x64-based PC Processor Intel(R) Core(TM) i5 CPU 750 @ 2.67GHz, 2668 Mhz, 4 Core(s), 4 Logical Processor(s) BIOS Version/Date Dell Inc. A03, 12/9/2009 SMBIOS Version 2.6 Windows Directory C:\Windows System Directory C:\Windows\system32 Locale United States Hardware Abstraction Layer Version = "6.1.7601.17514" Installed Physical Memory (RAM) 8.00 GB Total Physical Memory 7.96 GB Available Physical Memory 3.57 GB Total Virtual Memory 15.9 GB Available Virtual Memory 10.8 GB -- Mary W. Ellis Registrar Battle of Alamance DAR http://www.rootsweb.ancestry.com/~ncacgs/ http://homepages.rootsweb.ancestry.com/~mwellis/ http://www.rootsweb.ancestry.com/~ncalaman/ (Brick Church site)

Hi there, A similar thing happened to me today with no maps on FTM2012 - FTM 2011 was ok - closed FTM2012 and opened again Maps ok, however it did tell me no FTM 2012 tree was available (nonsense) so I just clicked on one of the trees shown as it was ok. I also had to log in again.....very odd.... have to watch this FTM2012 very carefully Daryl from Oz -----Original Message----- From: ftm-tech-bounces@rootsweb.com [mailto:ftm-tech-bounces@rootsweb.com] On Behalf Of Rosemary Jones Sent: Wednesday, 19 October 2011 2:19 PM To: ftm-tech@rootsweb.com Subject: Re: [FTM-TECH] No Internet Connection FTM 2012 Been there, done that. There are at least 3 of us with this problem over on the Family Tree Maker message boards that have experienced this intermittent problem. It seems to clear up by itself. Some sort of Ancestry glitch, I imagine. Rosemary On Tue, Oct 18, 2011 at 9:45 PM, John Boyd <johnhboyd@earthlink.net> wrote: > All of a sudden, FTM 2012 tells me that there is no internet > connection, or a firewall is blocking access. I can access > Ancestry.com using a browser, just not with FTM 2012. I still get the > message even if I disable the firewall and try again. > > > > John & Kathleen > > > > ********************************** > List information page > http://lists.rootsweb.com/index/other/Software/FTM-TECH.html > > Online Support for Family Tree Maker > Version 16 and earlier > http://pastftm.custhelp.com/ > > Version 2008 - 2011 > http://ftm.custhelp.com/ > > ------------------------------- > To unsubscribe from the list, please send an email to > FTM-TECH-request@rootsweb.com with the word 'unsubscribe' without the > quotes in the subject and the body of the message > ********************************** List information page http://lists.rootsweb.com/index/other/Software/FTM-TECH.html Online Support for Family Tree Maker Version 16 and earlier http://pastftm.custhelp.com/ Version 2008 - 2011 http://ftm.custhelp.com/ ------------------------------- To unsubscribe from the list, please send an email to FTM-TECH-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message

Well, at least it is back working for me this morning. I think they may not have figured the load on their system caused by Syncing all of these trees. John & Kathleen -----Original Message----- From: ftm-tech-bounces@rootsweb.com [mailto:ftm-tech-bounces@rootsweb.com] On Behalf Of David C Abernathy Sent: Wednesday, October 19, 2011 10:13 AM To: ftm-tech@rootsweb.com Subject: Re: [FTM-TECH] No Internet Connection FTM 2012 It started last night, and still not working this morning. FTM does not even open the Dashboard this morning. BUT, 2010 and 2011 the Dashboard opens and logs in. Ancestry must be having major server problems. BUT, I can click on a "Hint" (leaf) and the 'About blank" opens and then the hint list is displayed. I am also getting the following when going to a Ancestry.com forum with FTM open. ---------------------------------------------------------------------------- ---- "It appears that you are logged in on another computer. We weren't able to log you in to Ancestry.com because your account is currently being used on another computer. Your Ancestry account provides a single-user license and can only be accessed by one person at a time." ---------------------------------------------------------------------------- ---- We ran into this during BETA and it took a day or so to fix. Thanks, David C Abernathy Email disclaimers

at 08:21 PST 2011/10/19 it is now working and allowing more than one computer to be logged in. Thanks, David C Abernathy Email disclaimers ---------------------------------------------------------------------------- This message represents the official view of the voices in my head. ---------------------------------------------------------------------------- http://www.SchmeckAbernathy.com == All outgoing and incoming mail is scanned by F-Prot Antivirus  == -----Original Message----- From: ftm-tech-bounces@rootsweb.com [mailto:ftm-tech-bounces@rootsweb.com] On Behalf Of David C Abernathy Sent: Wednesday, October 19, 2011 8:13 AM To: ftm-tech@rootsweb.com Subject: Re: [FTM-TECH] No Internet Connection FTM 2012 It started last night, and still not working this morning. FTM does not even open the Dashboard this morning. BUT, 2010 and 2011 the Dashboard opens and logs in. Ancestry must be having major server problems. BUT, I can click on a "Hint" (leaf) and the 'About blank" opens and then the hint list is displayed. I am also getting the following when going to a Ancestry.com forum with FTM open. ---------------------------------------------------------------------------- ---- "It appears that you are logged in on another computer. We weren’t able to log you in to Ancestry.com because your account is currently being used on another computer. Your Ancestry account provides a single-user license and can only be accessed by one person at a time." ---------------------------------------------------------------------------- ---- We ran into this during BETA and it took a day or so to fix. Thanks, David C Abernathy Email disclaimers ---------------------------------------------------------------------------- This message represents the official view of the voices in my head. ---------------------------------------------------------------------------- http://www.SchmeckAbernathy.com == All outgoing and incoming mail is scanned by F-Prot Antivirus  == -----Original Message----- From: ftm-tech-bounces@rootsweb.com [mailto:ftm-tech-bounces@rootsweb.com] On Behalf Of Henry Kuska Sent: Tuesday, October 18, 2011 9:04 PM To: ftm-tech@rootsweb.com Subject: Re: [FTM-TECH] No Internet Connection FTM 2012 Same problem. I went to firewall and specifically added instructions to allow FTM 2012. That did not help. I tried lowering the internet speed. That also did not help. I had to reboot to get access to the internet through FTM 2012. All of my other programs had their normal access. Henry Kuska -------------------------------------------------- From: "John Boyd" <johnhboyd@earthlink.net> Sent: Tuesday, October 18, 2011 10:45 PM To: "Ftm-Tech" <ftm-tech@rootsweb.com> Subject: [FTM-TECH] No Internet Connection FTM 2012 > All of a sudden, FTM 2012 tells me that there is no internet connection, > or > a firewall is blocking access. I can access Ancestry.com using a browser, > just not with FTM 2012. I still get the message even if I disable the > firewall and try again. > > > > John & Kathleen > > > > ********************************** > List information page > http://lists.rootsweb.com/index/other/Software/FTM-TECH.html > > Online Support for Family Tree Maker > Version 16 and earlier > http://pastftm.custhelp.com/ > > Version 2008 - 2011 > http://ftm.custhelp.com/ > > ------------------------------- > To unsubscribe from the list, please send an email to > FTM-TECH-request@rootsweb.com with the word 'unsubscribe' without the > quotes in the subject and the body of the message ********************************** List information page http://lists.rootsweb.com/index/other/Software/FTM-TECH.html Online Support for Family Tree Maker Version 16 and earlier http://pastftm.custhelp.com/ Version 2008 - 2011 http://ftm.custhelp.com/ ------------------------------- To unsubscribe from the list, please send an email to FTM-TECH-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message ********************************** List information page http://lists.rootsweb.com/index/other/Software/FTM-TECH.html Online Support for Family Tree Maker Version 16 and earlier http://pastftm.custhelp.com/ Version 2008 - 2011 http://ftm.custhelp.com/ ------------------------------- To unsubscribe from the list, please send an email to FTM-TECH-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message