Due to current technical difficulties, only partial search results are shown above. Please try your search again later to see full results. I was able to do a web search using 2011. BUT that was the above notation. In a message dated 11/5/2011 7:45:15 P.M. Eastern Daylight Time, ken_t_1967@comcast.net writes: >From Linda, "It continues to be a problem for you? I have been using the web search on And off all afternoon with no problems after my first search turning up Blank. I did a second search and subsequent ones immediately after with no Issues." My response. I have been having this problem all day today, Saturday. The search seems to work when the search contains only "personal trees" but if the search includes two or more Source documents, i.e.: census or birth records etc, I cannot get in. I get the screen with the "please try again later" statement. This all started when 2012 began arriving. I still use 2011 and do not want to install 2012 until my tree information has been cleaned up. I am about 80% done with that. Ken. -------Original Message------- From: Linda H Gutierrez Date: 11/5/2011 7:35:07 PM To: ftm-tech@rootsweb.com Subject: Re: [FTM-TECH] Ancestry down for Maintenance? ********************************** List information page http://lists.rootsweb.com/index/other/Software/FTM-TECH.html Online Support for Family Tree Maker Version 16 and earlier http://pastftm.custhelp.com/ Version 2008 - 2011 http://ftm.custhelp.com/ ------------------------------- To unsubscribe from the list, please send an email to FTM-TECH-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message

>From Linda, "It continues to be a problem for you? I have been using the web search on And off all afternoon with no problems after my first search turning up Blank. I did a second search and subsequent ones immediately after with no Issues." My response. I have been having this problem all day today, Saturday. The search seems to work when the search contains only "personal trees" but if the search includes two or more Source documents, i.e.: census or birth records etc, I cannot get in. I get the screen with the "please try again later" statement. This all started when 2012 began arriving. I still use 2011 and do not want to install 2012 until my tree information has been cleaned up. I am about 80% done with that. Ken. -------Original Message------- From: Linda H Gutierrez Date: 11/5/2011 7:35:07 PM To: ftm-tech@rootsweb.com Subject: Re: [FTM-TECH] Ancestry down for Maintenance?

Linda, Using Ancestry.com, whether from AOL 9.5, IE 8 or Google Chrome works just fine. BUT the Green LEAF is within FTM 12. That is not working. I haven't tried 11 yet, but when I had the RUN TIME error earlier this week it was an Ancestry problem and took them almost all day to correct. In a message dated 11/5/2011 7:35:27 P.M. Eastern Daylight Time, lilacarlhg@amnet.co.cr writes: It continues to be a problem for you? I have been using the web search on and off all afternoon with no problems after my first search turning up blank. I did a second search and subsequent ones immediately after with no issues. Have you tried rebooting your computer? Linda in Costa Rica Monroe County, New York Genealogy http://freepages.genealogy.rootsweb.ancestry.com/~monroenys Monroe County, New York History http://freepages.history.rootsweb.ancestry.com/~monroenys -----Original Message----- From: Chasgustaf@aol.com Sent: Saturday, 05 November, 2011 5:23 PM To: ftm-tech@rootsweb.com Subject: Re: [FTM-TECH] Ancestry down for Maintenance? I just sent an e-mail to Ancestry. Of course they won't get until Monday and no answer until Tuesday. This is the second problem with the Green Leafs this week. In a message dated 11/5/2011 5:55:51 P.M. Eastern Daylight Time, bhamilton3@cox.net writes: The browser should not matter. The web search in FTM 2012 uses its own modified browser. I was experiencing the problem with a blank search window. Since the grandkids have been playing games all day, I decided to reboot. After rebooting, I still encountered the problem for a moment but it is working properly now. It looks like they had some type of problem but have it fixed now. BJ On 11/5/2011 2:32 PM, Linda H Gutierrez wrote: > If you switch your default browser to IE do you still see the problem? > ********************************** List information page http://lists.rootsweb.com/index/other/Software/FTM-TECH.html Online Support for Family Tree Maker Version 16 and earlier http://pastftm.custhelp.com/ Version 2008 - 2011 http://ftm.custhelp.com/ ------------------------------- To unsubscribe from the list, please send an email to FTM-TECH-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message

Since some of us are able to use it while others are not able to use it, there must be something other than FTM 2012 or even Ancestry.com at work here. All any of us can do is relate our own personal experiences at that particular time. At this time I'm not having any problems with the search. It is working for Public Trees as well as for Census, WW I Draft records, WW II Enlistment records. It may be certain paths between the Server and the user may be experiencing problems and delays. BJ On 11/5/2011 6:08 PM, John Boyd wrote: > Linda, > > Why do you keep replying about how great things are going for you and > telling us all of the things we are doing wrong to get an error message from > Ancestry.com saying they are shut down for technical problems. I am glad > that things are working for you, but they aren't working for lots of us all > day long. > > John& Kathleen > > > -----Original Message----- > From: ftm-tech-bounces@rootsweb.com [mailto:ftm-tech-bounces@rootsweb.com] > On Behalf Of Linda H Gutierrez > Sent: Saturday, November 05, 2011 7:28 PM > To: ftm-tech@rootsweb.com > Subject: Re: [FTM-TECH] Ancestry down for Maintenance? > > Yes, I understand. I have been using the Web Search in FTM 2012 and clicking > on the leaves with no problem. > > > Linda > in Costa Rica > Monroe County, New York Genealogy > http://freepages.genealogy.rootsweb.ancestry.com/~monroenys > Monroe County, New York History > http://freepages.history.rootsweb.ancestry.com/~monroenys > > -----Original Message----- > From: Chasgustaf@aol.com > Sent: Saturday, 05 November, 2011 5:42 PM > To: ftm-tech@rootsweb.com > Subject: Re: [FTM-TECH] Ancestry down for Maintenance? > > Linda, > > Using Ancestry.com, whether from AOL 9.5, IE 8 or Google Chrome works > just fine. BUT the Green LEAF is within FTM 12. That is not working. I > haven't tried 11 yet, but when I had the RUN TIME error earlier this week > it > was an Ancestry problem and took them almost all day to correct. > > > In a message dated 11/5/2011 7:35:27 P.M. Eastern Daylight Time, > lilacarlhg@amnet.co.cr writes: > > It continues to be a problem for you? I have been using the web search on > and off all afternoon with no problems after my first search turning up > blank. I did a second search and subsequent ones immediately after with no > > issues. > > Have you tried rebooting your computer? > > > Linda > in Costa Rica > Monroe County, New York Genealogy > http://freepages.genealogy.rootsweb.ancestry.com/~monroenys > Monroe County, New York History > http://freepages.history.rootsweb.ancestry.com/~monroenys > > -----Original Message----- > From: Chasgustaf@aol.com > Sent: Saturday, 05 November, 2011 5:23 PM > To: ftm-tech@rootsweb.com > Subject: Re: [FTM-TECH] Ancestry down for Maintenance? > > I just sent an e-mail to Ancestry. Of course they won't get until Monday > and no answer until Tuesday. This is the second problem with the Green > Leafs > this week. > > > In a message dated 11/5/2011 5:55:51 P.M. Eastern Daylight Time, > bhamilton3@cox.net writes: > > The browser should not matter. The web search in FTM 2012 uses its own > modified browser. I was experiencing the problem with a blank search > window. Since the grandkids have been playing games all day, I decided > to reboot. After rebooting, I still encountered the problem for a > moment but it is working properly now. It looks like they had some type > of problem but have it fixed now. > > BJ > > On 11/5/2011 2:32 PM, Linda H Gutierrez wrote: >> If you switch your default browser to IE do you still see the problem? >> > > ********************************** > List information page > http://lists.rootsweb.com/index/other/Software/FTM-TECH.html > > Online Support for Family Tree Maker > Version 16 and earlier > http://pastftm.custhelp.com/ > > Version 2008 - 2011 > http://ftm.custhelp.com/ > > ------------------------------- > To unsubscribe from the list, please send an email to > FTM-TECH-request@rootsweb.com with the word 'unsubscribe' without the quotes > in the subject and the body of the message > > ********************************** > List information page > http://lists.rootsweb.com/index/other/Software/FTM-TECH.html > > Online Support for Family Tree Maker > Version 16 and earlier > http://pastftm.custhelp.com/ > > Version 2008 - 2011 > http://ftm.custhelp.com/ > > ------------------------------- > To unsubscribe from the list, please send an email to FTM-TECH-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message > > > ----- > No virus found in this message. > Checked by AVG - www.avg.com > Version: 2012.0.1869 / Virus Database: 2092/4599 - Release Date: 11/05/11 > >

I just sent an e-mail to Ancestry. Of course they won't get until Monday and no answer until Tuesday. This is the second problem with the Green Leafs this week. In a message dated 11/5/2011 5:55:51 P.M. Eastern Daylight Time, bhamilton3@cox.net writes: The browser should not matter. The web search in FTM 2012 uses its own modified browser. I was experiencing the problem with a blank search window. Since the grandkids have been playing games all day, I decided to reboot. After rebooting, I still encountered the problem for a moment but it is working properly now. It looks like they had some type of problem but have it fixed now. BJ On 11/5/2011 2:32 PM, Linda H Gutierrez wrote: > If you switch your default browser to IE do you still see the problem? > > ********************************** List information page http://lists.rootsweb.com/index/other/Software/FTM-TECH.html Online Support for Family Tree Maker Version 16 and earlier http://pastftm.custhelp.com/ Version 2008 - 2011 http://ftm.custhelp.com/ ------------------------------- To unsubscribe from the list, please send an email to FTM-TECH-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message

Yes, I understand. I have been using the Web Search in FTM 2012 and clicking on the leaves with no problem. Linda in Costa Rica Monroe County, New York Genealogy http://freepages.genealogy.rootsweb.ancestry.com/~monroenys Monroe County, New York History http://freepages.history.rootsweb.ancestry.com/~monroenys -----Original Message----- From: Chasgustaf@aol.com Sent: Saturday, 05 November, 2011 5:42 PM To: ftm-tech@rootsweb.com Subject: Re: [FTM-TECH] Ancestry down for Maintenance? Linda, Using Ancestry.com, whether from AOL 9.5, IE 8 or Google Chrome works just fine. BUT the Green LEAF is within FTM 12. That is not working. I haven't tried 11 yet, but when I had the RUN TIME error earlier this week it was an Ancestry problem and took them almost all day to correct. In a message dated 11/5/2011 7:35:27 P.M. Eastern Daylight Time, lilacarlhg@amnet.co.cr writes: It continues to be a problem for you? I have been using the web search on and off all afternoon with no problems after my first search turning up blank. I did a second search and subsequent ones immediately after with no issues. Have you tried rebooting your computer? Linda in Costa Rica Monroe County, New York Genealogy http://freepages.genealogy.rootsweb.ancestry.com/~monroenys Monroe County, New York History http://freepages.history.rootsweb.ancestry.com/~monroenys -----Original Message----- From: Chasgustaf@aol.com Sent: Saturday, 05 November, 2011 5:23 PM To: ftm-tech@rootsweb.com Subject: Re: [FTM-TECH] Ancestry down for Maintenance? I just sent an e-mail to Ancestry. Of course they won't get until Monday and no answer until Tuesday. This is the second problem with the Green Leafs this week. In a message dated 11/5/2011 5:55:51 P.M. Eastern Daylight Time, bhamilton3@cox.net writes: The browser should not matter. The web search in FTM 2012 uses its own modified browser. I was experiencing the problem with a blank search window. Since the grandkids have been playing games all day, I decided to reboot. After rebooting, I still encountered the problem for a moment but it is working properly now. It looks like they had some type of problem but have it fixed now. BJ On 11/5/2011 2:32 PM, Linda H Gutierrez wrote: > If you switch your default browser to IE do you still see the problem? >

BJ, I have compacted and have my FTM back on manual sync just in case. I am on the family page and click on the spot usually beside the name in the column to the left. I click "add new source citation". Many times it is a book so I also add some citation text. When I click OK, the family file starts sorting. It is not blank, it has as you call it "the busy icon". I was just calling it resorting for a lack of something else to call it. Sometimes I'll leave it and it will finally come back up. With FTM 2011, I did have the busy icon for awhile when I merged two specific people, but not when I added sources. I can't understand the connection between people and sources either. I have found a sort of "get around" if I have to look for somebody while the busy icon is there. I can go to "person" then click on "index of individuals" after a minute or so a window will come up with the index, and I can search and go to a particular person in my database. But that takes more time and patience. Thanks for your thoughts and help, Susan -- --- Susan C. Johanson, Haymarket, VA http://wc.rootsweb.ancestry.com/cgi-bin/igm.cgi?db=johanson http://familytreemaker.genealogy.com/users/j/o/h/Susan-C-Johanson/ ...Searching for footprints in the sands of time...

After I reviewed my Custom Facts, I find that I have added 3 related facts - Civic, Government and Politics. I have used each for things like recording elected offices held or boards the individuals served on. With regard to the politics fact, I have also used that fact to record political party affiliation. I see the Pre-Defined Fact "Elected" listed and I'm guessing that's the place to record elected offices and, perhaps, boards the individuals served on. I'm looking to redefine some of these "events" and I'd like to hear how others these things. Other Custom Facts that I have created are pretty self-explanatory, but since I'm surprised that they're missing from the Pre-Defined Facts, I'm wondering how other FTM 2012 users handle the following categories: City Directory Entry [I'm aware that this could be a Source] Godfather Godmother Hobbies Memberships Sponsors [in most cases, these are Godparents, which is the preferred way to record these are Facts?] Witnesses [I've created this category for what could be Best Man and Maid or Matron of Honor] I'm well aware I can do whatever I want, but I'd appreciate hearing about your preferences. Tom Herson Ithaca, NY

It continues to be a problem for you? I have been using the web search on and off all afternoon with no problems after my first search turning up blank. I did a second search and subsequent ones immediately after with no issues. Have you tried rebooting your computer? Linda in Costa Rica Monroe County, New York Genealogy http://freepages.genealogy.rootsweb.ancestry.com/~monroenys Monroe County, New York History http://freepages.history.rootsweb.ancestry.com/~monroenys -----Original Message----- From: Chasgustaf@aol.com Sent: Saturday, 05 November, 2011 5:23 PM To: ftm-tech@rootsweb.com Subject: Re: [FTM-TECH] Ancestry down for Maintenance? I just sent an e-mail to Ancestry. Of course they won't get until Monday and no answer until Tuesday. This is the second problem with the Green Leafs this week. In a message dated 11/5/2011 5:55:51 P.M. Eastern Daylight Time, bhamilton3@cox.net writes: The browser should not matter. The web search in FTM 2012 uses its own modified browser. I was experiencing the problem with a blank search window. Since the grandkids have been playing games all day, I decided to reboot. After rebooting, I still encountered the problem for a moment but it is working properly now. It looks like they had some type of problem but have it fixed now. BJ On 11/5/2011 2:32 PM, Linda H Gutierrez wrote: > If you switch your default browser to IE do you still see the problem? >

BJ, No the browser shouldn't matter, but Ancestry has had issues in the past with one browser or another. I have been using the Web Search on and off all afternoon and have had no problems, just one blank response the first time I tried but a second search done right after was successful, so thinking outside the box, thought to ask about what browsers are being used just in case it was an issue. Linda in Costa Rica Monroe County, New York Genealogy http://freepages.genealogy.rootsweb.ancestry.com/~monroenys Monroe County, New York History http://freepages.history.rootsweb.ancestry.com/~monroenys -----Original Message----- From: BJ Sent: Saturday, 05 November, 2011 3:51 PM To: ftm-tech@rootsweb.com Subject: Re: [FTM-TECH] Ancestry down for Maintenance? The browser should not matter. The web search in FTM 2012 uses its own modified browser. I was experiencing the problem with a blank search window. Since the grandkids have been playing games all day, I decided to reboot. After rebooting, I still encountered the problem for a moment but it is working properly now. It looks like they had some type of problem but have it fixed now. BJ On 11/5/2011 2:32 PM, Linda H Gutierrez wrote: > If you switch your default browser to IE do you still see the problem? > > ********************************** List information page http://lists.rootsweb.com/index/other/Software/FTM-TECH.html Online Support for Family Tree Maker Version 16 and earlier http://pastftm.custhelp.com/ Version 2008 - 2011 http://ftm.custhelp.com/ ------------------------------- To unsubscribe from the list, please send an email to FTM-TECH-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message

Yes. I have exited FTM 2012, Restarted it. Still getting same readout, Ancestry down check back later. In a message dated 11/5/2011 3:41:32 P.M. Eastern Daylight Time, lilacarlhg@amnet.co.cr writes: The first leaf I clicked on didn't do anything - no warning or anything, just About:Blank at the top in the address field and a white screen. The second leaf I clicked on gave me results and I was able to search. I just went back to the first person and got hits, so it seems to be working. Have you tried opening and closing FTM? Linda in Costa Rica Monroe County, New York Genealogy http://freepages.genealogy.rootsweb.ancestry.com/~monroenys Monroe County, New York History http://freepages.history.rootsweb.ancestry.com/~monroenys -----Original Message----- From: Chasgustaf@aol.com Sent: Saturday, 05 November, 2011 12:11 PM To: ftm-tech@rootsweb.com Subject: Re: [FTM-TECH] Ancestry down for Maintenance? Try clicking on the Green leaf David. It keeps saying check back later. I have been trying off and o n since 7 a.m. Of course Tech support doesn't work on weekends, so you can't tell them what is going on. In a message dated 11/5/2011 11:13:41 A.M. Eastern Daylight Time, davidabernathy1@comcast.net writes: I am not having any issue from FTM or directly at acentry.com Thanks, David C Abernathy On Behalf Of John Boyd Sent: Saturday, November 05, 2011 7:35 AM Is everybody else getting this message in the Ancestry Hint page from FTM? John & Kathleen ********************************** List information page http://lists.rootsweb.com/index/other/Software/FTM-TECH.html Online Support for Family Tree Maker Version 16 and earlier http://pastftm.custhelp.com/ Version 2008 - 2011 http://ftm.custhelp.com/ ------------------------------- To unsubscribe from the list, please send an email to FTM-TECH-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message

If you switch your default browser to IE do you still see the problem? Linda in Costa Rica Monroe County, New York Genealogy http://freepages.genealogy.rootsweb.ancestry.com/~monroenys Monroe County, New York History http://freepages.history.rootsweb.ancestry.com/~monroenys -----Original Message----- From: Thompson Jay Sent: Saturday, 05 November, 2011 3:23 PM To: ftm-tech@rootsweb.com Subject: Re: [FTM-TECH] Ancestry down for Maintenance? I get the same message- Firefox Jay Thompson just an old genealogy nut too tough to crack. ________________________________ From: "Chasgustaf@aol.com" <Chasgustaf@aol.com> To: ftm-tech@rootsweb.com Sent: Sat, November 5, 2011 4:58:30 PM Subject: Re: [FTM-TECH] Ancestry down for Maintenance? Yes. I have exited FTM 2012, Restarted it. Still getting same readout, Ancestry down check back later. In a message dated 11/5/2011 3:41:32 P.M. Eastern Daylight Time, lilacarlhg@amnet.co.cr writes: The first leaf I clicked on didn't do anything - no warning or anything, just About:Blank at the top in the address field and a white screen. The second leaf I clicked on gave me results and I was able to search. I just went back to the first person and got hits, so it seems to be working. Have you tried opening and closing FTM? Linda in Costa Rica Monroe County, New York Genealogy http://freepages.genealogy.rootsweb.ancestry.com/~monroenys Monroe County, New York History http://freepages.history.rootsweb.ancestry.com/~monroenys -----Original Message----- From: Chasgustaf@aol.com Sent: Saturday, 05 November, 2011 12:11 PM To: ftm-tech@rootsweb.com Subject: Re: [FTM-TECH] Ancestry down for Maintenance? Try clicking on the Green leaf David. It keeps saying check back later. I have been trying off and o n since 7 a.m. Of course Tech support doesn't work on weekends, so you can't tell them what is going on. In a message dated 11/5/2011 11:13:41 A.M. Eastern Daylight Time, davidabernathy1@comcast.net writes: I am not having any issue from FTM or directly at acentry.com Thanks, David C Abernathy On Behalf Of John Boyd Sent: Saturday, November 05, 2011 7:35 AM Is everybody else getting this message in the Ancestry Hint page from FTM? John & Kathleen ********************************** List information page http://lists.rootsweb.com/index/other/Software/FTM-TECH.html Online Support for Family Tree Maker Version 16 and earlier http://pastftm.custhelp.com/ Version 2008 - 2011 http://ftm.custhelp.com/ ------------------------------- To unsubscribe from the list, please send an email to FTM-TECH-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message ********************************** List information page http://lists.rootsweb.com/index/other/Software/FTM-TECH.html Online Support for Family Tree Maker Version 16 and earlier http://pastftm.custhelp.com/ Version 2008 - 2011 http://ftm.custhelp.com/ ------------------------------- To unsubscribe from the list, please send an email to FTM-TECH-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message ********************************** List information page http://lists.rootsweb.com/index/other/Software/FTM-TECH.html Online Support for Family Tree Maker Version 16 and earlier http://pastftm.custhelp.com/ Version 2008 - 2011 http://ftm.custhelp.com/ ------------------------------- To unsubscribe from the list, please send an email to FTM-TECH-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message

What is your default browser? Linda in Costa Rica Monroe County, New York Genealogy http://freepages.genealogy.rootsweb.ancestry.com/~monroenys Monroe County, New York History http://freepages.history.rootsweb.ancestry.com/~monroenys -----Original Message----- From: Chasgustaf@aol.com Sent: Saturday, 05 November, 2011 2:58 PM To: ftm-tech@rootsweb.com Subject: Re: [FTM-TECH] Ancestry down for Maintenance? Yes. I have exited FTM 2012, Restarted it. Still getting same readout, Ancestry down check back later. In a message dated 11/5/2011 3:41:32 P.M. Eastern Daylight Time, lilacarlhg@amnet.co.cr writes: The first leaf I clicked on didn't do anything - no warning or anything, just About:Blank at the top in the address field and a white screen. The second leaf I clicked on gave me results and I was able to search. I just went back to the first person and got hits, so it seems to be working. Have you tried opening and closing FTM? Linda in Costa Rica Monroe County, New York Genealogy http://freepages.genealogy.rootsweb.ancestry.com/~monroenys Monroe County, New York History http://freepages.history.rootsweb.ancestry.com/~monroenys -----Original Message----- From: Chasgustaf@aol.com Sent: Saturday, 05 November, 2011 12:11 PM To: ftm-tech@rootsweb.com Subject: Re: [FTM-TECH] Ancestry down for Maintenance? Try clicking on the Green leaf David. It keeps saying check back later. I have been trying off and o n since 7 a.m. Of course Tech support doesn't work on weekends, so you can't tell them what is going on. In a message dated 11/5/2011 11:13:41 A.M. Eastern Daylight Time, davidabernathy1@comcast.net writes: I am not having any issue from FTM or directly at acentry.com Thanks, David C Abernathy On Behalf Of John Boyd Sent: Saturday, November 05, 2011 7:35 AM Is everybody else getting this message in the Ancestry Hint page from FTM? John & Kathleen

Thanks for the clarification. A number of people with large data bases have complained about the same situation. As I recall some reported having the problem after selecting another person. Others said they had the problem after adding new individuals and now you say you have the problem after adding a source-citation. I'm sure the problem has been mentioned to the developers and perhaps they can find a solution. BJ On 11/5/2011 2:43 PM, Susan Johanson wrote: > BJ, > I have compacted and have my FTM back on manual sync just in case. I > am on the family page and click on the spot usually beside the name in > the column to the left. I click "add new source citation". Many times > it is a book so I also add some citation text. When I click OK, the > family file starts sorting. It is not blank, it has as you call it "the > busy icon". I was just calling it resorting for a lack of something > else to call it. Sometimes I'll leave it and it will finally come back up. > > With FTM 2011, I did have the busy icon for awhile when I merged two > specific people, but not when I added sources. I can't understand the > connection between people and sources either. > > I have found a sort of "get around" if I have to look for somebody while > the busy icon is there. I can go to "person" then click on "index of > individuals" after a minute or so a window will come up with the index, > and I can search and go to a particular person in my database. But that > takes more time and patience. > > Thanks for your thoughts and help, > Susan >

The browser should not matter. The web search in FTM 2012 uses its own modified browser. I was experiencing the problem with a blank search window. Since the grandkids have been playing games all day, I decided to reboot. After rebooting, I still encountered the problem for a moment but it is working properly now. It looks like they had some type of problem but have it fixed now. BJ On 11/5/2011 2:32 PM, Linda H Gutierrez wrote: > If you switch your default browser to IE do you still see the problem? > >

Approached through my browser Ancestry is working, but terribly slow. It has not been right since the release of FTM2012 Tony -----Original Message----- From: John Boyd Sent: Saturday, November 05, 2011 2:34 PM To: Ftm-Tech Subject: [FTM-TECH] Ancestry down for Maintenance? Is everybody else getting this message in the Ancestry Hint page from FTM? John & Kathleen ********************************** List information page http://lists.rootsweb.com/index/other/Software/FTM-TECH.html Online Support for Family Tree Maker Version 16 and earlier http://pastftm.custhelp.com/ Version 2008 - 2011 http://ftm.custhelp.com/ ------------------------------- To unsubscribe from the list, please send an email to FTM-TECH-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message

I get the same message- Firefox Jay Thompson just an old genealogy nut too tough to crack. ________________________________ From: "Chasgustaf@aol.com" <Chasgustaf@aol.com> To: ftm-tech@rootsweb.com Sent: Sat, November 5, 2011 4:58:30 PM Subject: Re: [FTM-TECH] Ancestry down for Maintenance? Yes. I have exited FTM 2012, Restarted it. Still getting same readout, Ancestry down check back later. In a message dated 11/5/2011 3:41:32 P.M. Eastern Daylight Time, lilacarlhg@amnet.co.cr writes: The first leaf I clicked on didn't do anything - no warning or anything, just About:Blank at the top in the address field and a white screen. The second leaf I clicked on gave me results and I was able to search. I just went back to the first person and got hits, so it seems to be working. Have you tried opening and closing FTM? Linda in Costa Rica Monroe County, New York Genealogy http://freepages.genealogy.rootsweb.ancestry.com/~monroenys Monroe County, New York History http://freepages.history.rootsweb.ancestry.com/~monroenys -----Original Message----- From: Chasgustaf@aol.com Sent: Saturday, 05 November, 2011 12:11 PM To: ftm-tech@rootsweb.com Subject: Re: [FTM-TECH] Ancestry down for Maintenance? Try clicking on the Green leaf David. It keeps saying check back later. I have been trying off and o n since 7 a.m. Of course Tech support doesn't work on weekends, so you can't tell them what is going on. In a message dated 11/5/2011 11:13:41 A.M. Eastern Daylight Time, davidabernathy1@comcast.net writes: I am not having any issue from FTM or directly at acentry.com Thanks, David C Abernathy On Behalf Of John Boyd Sent: Saturday, November 05, 2011 7:35 AM Is everybody else getting this message in the Ancestry Hint page from FTM? John & Kathleen ********************************** List information page http://lists.rootsweb.com/index/other/Software/FTM-TECH.html Online Support for Family Tree Maker Version 16 and earlier http://pastftm.custhelp.com/ Version 2008 - 2011 http://ftm.custhelp.com/ ------------------------------- To unsubscribe from the list, please send an email to FTM-TECH-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message ********************************** List information page http://lists.rootsweb.com/index/other/Software/FTM-TECH.html Online Support for Family Tree Maker Version 16 and earlier http://pastftm.custhelp.com/ Version 2008 - 2011 http://ftm.custhelp.com/ ------------------------------- To unsubscribe from the list, please send an email to FTM-TECH-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message

Try clicking on the Green leaf David. It keeps saying check back later. I have been trying off and o n since 7 a.m. Of course Tech support doesn't work on weekends, so you can't tell them what is going on. In a message dated 11/5/2011 11:13:41 A.M. Eastern Daylight Time, davidabernathy1@comcast.net writes: I am not having any issue from FTM or directly at acentry.com Thanks, David C Abernathy Email disclaimers ---------------------------------------------------------------------------- This message represents the official view of the voices in my head. ---------------------------------------------------------------------------- http://www.SchmeckAbernathy.com == All outgoing and incoming mail is scanned by F-Prot Antivirus == -----Original Message----- From: ftm-tech-bounces@rootsweb.com [mailto:ftm-tech-bounces@rootsweb.com] On Behalf Of John Boyd Sent: Saturday, November 05, 2011 7:35 AM To: Ftm-Tech Subject: [FTM-TECH] Ancestry down for Maintenance? Is everybody else getting this message in the Ancestry Hint page from FTM? John & Kathleen ********************************** List information page http://lists.rootsweb.com/index/other/Software/FTM-TECH.html Online Support for Family Tree Maker Version 16 and earlier http://pastftm.custhelp.com/ Version 2008 - 2011 http://ftm.custhelp.com/ ------------------------------- To unsubscribe from the list, please send an email to FTM-TECH-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message ********************************** List information page http://lists.rootsweb.com/index/other/Software/FTM-TECH.html Online Support for Family Tree Maker Version 16 and earlier http://pastftm.custhelp.com/ Version 2008 - 2011 http://ftm.custhelp.com/ ------------------------------- To unsubscribe from the list, please send an email to FTM-TECH-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message

The first leaf I clicked on didn't do anything - no warning or anything, just About:Blank at the top in the address field and a white screen. The second leaf I clicked on gave me results and I was able to search. I just went back to the first person and got hits, so it seems to be working. Have you tried opening and closing FTM? Linda in Costa Rica Monroe County, New York Genealogy http://freepages.genealogy.rootsweb.ancestry.com/~monroenys Monroe County, New York History http://freepages.history.rootsweb.ancestry.com/~monroenys -----Original Message----- From: Chasgustaf@aol.com Sent: Saturday, 05 November, 2011 12:11 PM To: ftm-tech@rootsweb.com Subject: Re: [FTM-TECH] Ancestry down for Maintenance? Try clicking on the Green leaf David. It keeps saying check back later. I have been trying off and o n since 7 a.m. Of course Tech support doesn't work on weekends, so you can't tell them what is going on. In a message dated 11/5/2011 11:13:41 A.M. Eastern Daylight Time, davidabernathy1@comcast.net writes: I am not having any issue from FTM or directly at acentry.com Thanks, David C Abernathy On Behalf Of John Boyd Sent: Saturday, November 05, 2011 7:35 AM Is everybody else getting this message in the Ancestry Hint page from FTM? John & Kathleen

I have FTM 2012, and every time I put a new source in my database, the list of individuals starts resorting and gets hung up. I have to shut down FTM and start all over. It resorts but doesn't get hung up when I start FTM, what's happening here with the sources? I do have a rather large database about 70,000 people, but I just got a new computer last week. FTM 2011 with the old computer was slower than 2012 with the new computer, but people didn't get resorted when I put a new source in. Anyone have any answers out there. Susan -- --- Susan C. Johanson, Haymarket, VA http://wc.rootsweb.ancestry.com/cgi-bin/igm.cgi?db=johanson http://familytreemaker.genealogy.com/users/j/o/h/Susan-C-Johanson/ ...Searching for footprints in the sands of time...