Hi, I have an HP G72 Notebook 64 bit w/ 4 GB of RAM. It has Windows 7 Home Premium. When I insert a cd it makes it's usual noises & stops. The computer doesn't seem to recognize any cd, i.e. music or data. Is there a way to determine whether this is a software or a hardware problem? Thanks in Advance, Phil

Can you explain a bit more about what you mean when you say, "The computer doesn't seem to recognize any CD"? Do you mean you cannot use or read the contents of the CD? Do you mean the computer doesn't automatically open the CD offering you a choice of whether to play, open or use the CD? 1. After inserting the CD, Click on Start, Computer. A dialog box should open 2. Is the icon for your CD drive shown? In other words can you see the drive listed on the list in the left pane? 3. Is it shown in the right pane? Click on the CD icon in the right pane, what happens? 4. Highlight the CD icon in the right pane 5. Click the right mouse button and select Properties. 6. Click the Hardware tab? 7. Review the list of devices shown, is your CD drive there? 8. Click on the CD drive, Windows should show you the status of the device and whether it is working or not. 9. Place a CD in the device, do any of the icons change in the Computer dialog box. If you can't see any of this, I suspect your device is not working properly. BJ On 11/19/2011 6:46 AM, PEKAYE@aol.com wrote: > Hi, > I have an HP G72 Notebook 64 bit w/ 4 GB of RAM. It has Windows 7 Home > Premium. When I insert a cd it makes it's usual noises& stops. The > computer doesn't seem to recognize any cd, i.e. music or data. Is there a way to > determine whether this is a software or a hardware problem? > Thanks in > Advance, > Phil > ********************************** > List information page > http://lists.rootsweb.com/index/other/Software/FTM-TECH.html > > Online Support for Family Tree Maker > Version 16 and earlier > http://pastftm.custhelp.com/ > > Version 2008 - 2011 > http://ftm.custhelp.com/ > > ------------------------------- > To unsubscribe from the list, please send an email to FTM-TECH-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message > > > ----- > No virus found in this message. > Checked by AVG - www.avg.com > Version: 2012.0.1872 / Virus Database: 2092/4625 - Release Date: 11/18/11 > >

Thank you. Lafe ----- Original Message ----- From: "H R Worthington" <rworthington@att.net> To: <ftm-tech@rootsweb.com> Sent: Friday, November 18, 2011 7:04 AM Subject: Re: [FTM-TECH] E-mail Family Group sheet > Laf, > > Share, Export to PDF > > Attached the PDF file to your email. > > ___________________________ > > > Russ > > > Mailto:rworthington@att.net > > > > > ________________________________ > From: Lafe Nelson <lancerone@wi.rr.com> > To: ftm-tech@rootsweb.com > Sent: Fri, November 18, 2011 6:39:30 AM > Subject: [FTM-TECH] E-mail Family Group sheet > > How do I e-mail a Family Group Sheet to have more information added to it. > Using FTM 2006, Vista Home. > 64 bit laptop. > > Issue #2 > After entering data in FTM 2006, I do not see it in FTM 2010. > > Lafe > > ********************************** > List information page > http://lists.rootsweb.com/index/other/Software/FTM-TECH.html > > Online Support for Family Tree Maker > Version 16 and earlier > http://pastftm.custhelp.com/ > > Version 2008 - 2011 > http://ftm.custhelp.com/ > > ------------------------------- > To unsubscribe from the list, please send an email to > FTM-TECH-request@rootsweb.com with the word 'unsubscribe' without the > quotes in > the subject and the body of the message > ********************************** > List information page > http://lists.rootsweb.com/index/other/Software/FTM-TECH.html > > Online Support for Family Tree Maker > Version 16 and earlier > http://pastftm.custhelp.com/ > > Version 2008 - 2011 > http://ftm.custhelp.com/ > > ------------------------------- > To unsubscribe from the list, please send an email to > FTM-TECH-request@rootsweb.com with the word 'unsubscribe' without the > quotes in the subject and the body of the message >

Issue #2 After entering data in FTM 2006, I do not see it in FTM 2010. Lafe You weren't very specific about your problem here. If you enter the data in 2006, you save it in the 2006 database. 2010 uses a different database, even if the first portion of the name is the same. To get the data into a 2010 database from 2006, one would need to import the 2006 file all over again. Thus, do your work in ONE program. If you wish to view it in the other, import as often as you wish. It took about 2 hours for me to import from FTM 16 into FTM 2012, and I would do that about every other week. Now I am using 2012 as my primary program, so that double work is not necessary. Does THIS answer your issue? John Okerson Memphis, TN

How do I e-mail a Family Group Sheet to have more information added to it. Using FTM 2006, Vista Home. 64 bit laptop. Issue #2 After entering data in FTM 2006, I do not see it in FTM 2010. Lafe

Laf, Share, Export to PDF Attached the PDF file to your email. ___________________________ Russ Mailto:rworthington@att.net ________________________________ From: Lafe Nelson <lancerone@wi.rr.com> To: ftm-tech@rootsweb.com Sent: Fri, November 18, 2011 6:39:30 AM Subject: [FTM-TECH] E-mail Family Group sheet How do I e-mail a Family Group Sheet to have more information added to it. Using FTM 2006, Vista Home. 64 bit laptop. Issue #2 After entering data in FTM 2006, I do not see it in FTM 2010. Lafe ********************************** List information page http://lists.rootsweb.com/index/other/Software/FTM-TECH.html Online Support for Family Tree Maker Version 16 and earlier http://pastftm.custhelp.com/ Version 2008 - 2011 http://ftm.custhelp.com/ ------------------------------- To unsubscribe from the list, please send an email to FTM-TECH-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message

I have 2010, 2011 and 2012 on three different machines and not run into this problem. As Linda stated the AV and .Net version may be your problem. Thanks, David C Abernathy Email disclaimers ---------------------------------------------------------------------------- This message represents the official view of the voices in my head. ---------------------------------------------------------------------------- http://www.SchmeckAbernathy.com == All outgoing and incoming mail is scanned by F-Prot Antivirus == -----Original Message----- From: ftm-tech-bounces@rootsweb.com [mailto:ftm-tech-bounces@rootsweb.com] On Behalf Of Linda H Gutierrez Sent: Thursday, November 17, 2011 2:02 PM To: Len Enlow; ftm-tech@rootsweb.com Subject: Re: [FTM-TECH] Unable to load FTM 2011 Len, You should look to see what is different between the laptop and the other computers you successfully installed FTM 2011 on. Does it have a different Anti-Virus, Firewall, etc.? Does the Vista Laptop have the correct .NET Framework installed on it? I remember that I had issues until I installed the correct .NET Framework. That has to be installed first. Then FTM can be installed. Linda in Costa Rica Monroe County, New York Genealogy http://freepages.genealogy.rootsweb.ancestry.com/~monroenys Monroe County, New York History http://freepages.history.rootsweb.ancestry.com/~monroenys -----Original Message----- From: Len Enlow Sent: Thursday, 17 November, 2011 10:51 AM To: ftm-tech@rootsweb.com Subject: [FTM-TECH] Unable to load FTM 2011 I tried to help a friend solve a FTM installation problem and failed. She has a laptop with VISTA operating system. She has FTM 2005 installed on the laptop.When the installation finished we got a message “FTM did not close correctly last time and you should compact.....” Since there was never a file loaded (this was during installation) this message was strange. This message goes away and the FTM Splash screen comes up like a normal FTM loading, but then a Windows message comes up “FTM had stopped working and must close, Windows is searching for a solution.” I uninstalled FTM and tried again, same result. To check out the installation disk I tried to install on a desktop and another laptop. They both installed OK, so it is not the disk. Has anyone had this problem? Len in California ********************************** List information page http://lists.rootsweb.com/index/other/Software/FTM-TECH.html Online Support for Family Tree Maker Version 16 and earlier http://pastftm.custhelp.com/ Version 2008 - 2011 http://ftm.custhelp.com/ ------------------------------- To unsubscribe from the list, please send an email to FTM-TECH-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message

Len, You should look to see what is different between the laptop and the other computers you successfully installed FTM 2011 on. Does it have a different Anti-Virus, Firewall, etc.? Does the Vista Laptop have the correct .NET Framework installed on it? I remember that I had issues until I installed the correct .NET Framework. That has to be installed first. Then FTM can be installed. Linda in Costa Rica Monroe County, New York Genealogy http://freepages.genealogy.rootsweb.ancestry.com/~monroenys Monroe County, New York History http://freepages.history.rootsweb.ancestry.com/~monroenys -----Original Message----- From: Len Enlow Sent: Thursday, 17 November, 2011 10:51 AM To: ftm-tech@rootsweb.com Subject: [FTM-TECH] Unable to load FTM 2011 I tried to help a friend solve a FTM installation problem and failed. She has a laptop with VISTA operating system. She has FTM 2005 installed on the laptop.When the installation finished we got a message “FTM did not close correctly last time and you should compact.....” Since there was never a file loaded (this was during installation) this message was strange. This message goes away and the FTM Splash screen comes up like a normal FTM loading, but then a Windows message comes up “FTM had stopped working and must close, Windows is searching for a solution.” I uninstalled FTM and tried again, same result. To check out the installation disk I tried to install on a desktop and another laptop. They both installed OK, so it is not the disk. Has anyone had this problem? Len in California

I think I would uninstall FTM 2011. In fact I would take it a step further and use Revo Uninstaller to uninstall FTM 2011. Once I have it uninstalled, I would open the installation folder, right click on the setup.exe program and select "Run as Administrator". See if that works. Also try having your friend, open FTM 2005 and open the file. See if there is a problem. If the file opened, I would use FTM 2005 to compact the file before attempting to install FTM 2011. BJ On 11/17/2011 8:51 AM, Len Enlow wrote: > I tried to help a friend solve a FTM installation problem and failed. She has a laptop with VISTA operating system. She has FTM 2005 installed on the laptop.When the installation finished we got a message “FTM did not close correctly last time and you should compact.....” Since there was never a file loaded (this was during installation) this message was strange. This message goes away and the FTM Splash screen comes up like a normal FTM loading, but then a Windows message comes up “FTM had stopped working and must close, Windows is searching for a solution.” I uninstalled FTM and tried again, same result. To check out the installation disk I tried to install on a desktop and another laptop. They both installed OK, so it is not the disk. Has anyone had this problem? > Len in California > ********************************** > List information page > http://lists.rootsweb.com/index/other/Software/FTM-TECH.html > > Online Support for Family Tree Maker > Version 16 and earlier > http://pastftm.custhelp.com/ > > Version 2008 - 2011 > http://ftm.custhelp.com/ > > ------------------------------- > To unsubscribe from the list, please send an email to FTM-TECH-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message > > ----- > No virus found in this message. > Checked by AVG - www.avg.com > Version: 2012.0.1872 / Virus Database: 2092/4622 - Release Date: 11/17/11

That suggests that you are doing all you can John D -----Original Message----- From: ftm-tech-bounces@rootsweb.com [mailto:ftm-tech-bounces@rootsweb.com] On Behalf Of Susan Johanson Sent: Thursday, 17 November 2011 2:41 AM To: ftm-tech@rootsweb.com Subject: Re: [FTM-TECH] FTM-TECH busy Icon John, I have 8GB of ram and one of the faster i5s. This information is from my husband who bought the computer. Susan > Unfortunately the term "new computer" does not convey any detail about its > specs. Bit like saying you have a new car or a new dress. Doesn't convey > much useful information > > But with the size of the database that you are using, I would think you > would want more than 4 GB or RAM and an i5 processor or better > > John D

I tried to help a friend solve a FTM installation problem and failed. She has a laptop with VISTA operating system. She has FTM 2005 installed on the laptop.When the installation finished we got a message “FTM did not close correctly last time and you should compact.....” Since there was never a file loaded (this was during installation) this message was strange. This message goes away and the FTM Splash screen comes up like a normal FTM loading, but then a Windows message comes up “FTM had stopped working and must close, Windows is searching for a solution.” I uninstalled FTM and tried again, same result. To check out the installation disk I tried to install on a desktop and another laptop. They both installed OK, so it is not the disk. Has anyone had this problem? Len in California

" MacFamily Tree."????? I think that "Reunion for the Mac" (http://www.leisterpro.com/) has been the definitive program for the Mac. Up until FTM for the Mac, it was the only program that GUM sold and still sells in Australia for the Mac Whether FTM for Mac will give it a run for its money is yet to be seen. John D -----Original Message----- From: ftm-tech-bounces@rootsweb.com [mailto:ftm-tech-bounces@rootsweb.com] On Behalf Of Anthony Knight Sent: Wednesday, 16 November 2011 7:07 PM To: ftm-tech@rootsweb.com Subject: Re: [FTM-TECH] busy icon Lovely machine John now has. What a shame that the only genealogy program that can take full advantage of it is MacFamily Tree. The point is that whilst Ancestry ought to get round to raisng the minimum specs to 2GB taking the total above 3GB will not really help unless you are multi-tasking to the extreme. FTM both Windows and Mac is 32bit and cannot address the additonal Ram above around 3.5. JDD. The solution is 64 bit which is supported by FTM If you have a large database and want to use FTM you will encounter performance problems. Tony

John, And do you have Van Diemen's Land in your places? Colony of New South Wales instead of NSW, Australia? No, but mainly because I don't have any events that occurred when they were the correct names. If I did I would likely use them and ignore the PNA. That is why I say that I don't use the PNA 100% of the time, there are valid exceptions. I do have a source for example, "Colony of Queensland" which is correct for the person involved, whereas later sources are "State of Queensland, birth, death, certificate etc I spell out New South Wales and do not use the common abbreviations NSW or N.S.W. The beauty of the PNA is that you can use it as little or as much as you want. Understand that and it all makes wonderful sense. Couple it with short place names and you have most bases covered John D

It took me about a weekend to resolve them when I converted from FTM 16 to FTM 2008. Of course you don't have to do it in one sitting, work through it but be consistent in your database. I had used the slash delimiter correctly in FTM 16 and earlier (it goes back actually to version 7) so my Descriptions were not mixed up with my Places when I converted. I was surprised how inconsistent my place names were and I found the process of cleaning them up very satisfying. "Melbourne, Victoria Australia" is different to "Melbourne" or "Melbourne Australia" even although the place is physically the same. It is easy to get lazy when entering places, and of course if you use any web merging, etc, then place names could be anything and may need attention. The replace function is priceless here And of course if you have your places consistent, the custom report/ export filter works as it should.... an added bonus. I don't use any abbreviations in my place list preferring the full name. Everyone in Australia would know where "Tassie" is but if you sent that place to somewhere else it may not be recognized. (It is actually Tasmania, Australia, an island State south of the Australian continent much beloved by the Brits as a penal settlement, but now a lovely holiday island) I also spell out all the USA states even although I know the abbreviations. "WA" may mean Washington State to FTM, but here it is the state of Western Australia. Paying attention to this detail makes FTM work as designed John D -----Original Message----- From: ftm-tech-bounces@rootsweb.com [mailto:ftm-tech-bounces@rootsweb.com] On Behalf Of John Okerson Sent: Wednesday, 16 November 2011 11:34 AM To: ftm-tech@rootsweb.com Subject: Re: [FTM-TECH] Place name list, FTM 2012 > I like BJ have all my Place names resolved so there are no tags when scrolling the place list This has another priceless advantage I am about 4,500 unresolved places from your status. My goal is to get there, and I work on it diligently. I know that I could resolve ALL, but that would be giving up, eh?

Yes. Published by Synium. It is I believe the only 64 bit program in the gallery. Available direct, via stores or by download from the AppStore. Sadly FTM for Mac has a severe memory management problem. Tony -----Original Message----- From: John Donaldson Sent: Wednesday, November 16, 2011 11:23 AM To: ftm-tech@rootsweb.com Subject: Re: [FTM-TECH] busy icon " MacFamily Tree."????? I think that "Reunion for the Mac" (http://www.leisterpro.com/) has been the definitive program for the Mac. Up until FTM for the Mac, it was the only program that GUM sold and still sells in Australia for the Mac Whether FTM for Mac will give it a run for its money is yet to be seen. John D -----Original Message----- From: ftm-tech-bounces@rootsweb.com [mailto:ftm-tech-bounces@rootsweb.com] On Behalf Of Anthony Knight Sent: Wednesday, 16 November 2011 7:07 PM To: ftm-tech@rootsweb.com Subject: Re: [FTM-TECH] busy icon Lovely machine John now has. What a shame that the only genealogy program that can take full advantage of it is MacFamily Tree. The point is that whilst Ancestry ought to get round to raisng the minimum specs to 2GB taking the total above 3GB will not really help unless you are multi-tasking to the extreme. FTM both Windows and Mac is 32bit and cannot address the additonal Ram above around 3.5. JDD. The solution is 64 bit which is supported by FTM If you have a large database and want to use FTM you will encounter performance problems. Tony ********************************** List information page http://lists.rootsweb.com/index/other/Software/FTM-TECH.html Online Support for Family Tree Maker Version 16 and earlier http://pastftm.custhelp.com/ Version 2008 - 2011 http://ftm.custhelp.com/ ------------------------------- To unsubscribe from the list, please send an email to FTM-TECH-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message

Unfortunately the term "new computer" does not convey any detail about its specs. Bit like saying you have a new car or a new dress. Doesn't convey much useful information But with the size of the database that you are using, I would think you would want more than 4 GB or RAM and an i5 processor or better John D -----Original Message----- From: ftm-tech-bounces@rootsweb.com [mailto:ftm-tech-bounces@rootsweb.com] On Behalf Of Susan Johanson Sent: Wednesday, 16 November 2011 11:06 AM To: ftm-tech@rootsweb.com Subject: Re: [FTM-TECH] busy icon I have about 67,519 people, 24,296 marriages, and 439 media items in my database, and I have a new computer. I have mainly noted this problem when adding sources. Why... I don't know what sources have to do with the index. Sometimes the sorting never gets completed or completes with the busy icon still there, and I have to shut down and come back up. Most of the time I just work on, and if I have to search for somebody I have found a "work around". I can go to the person tab then click on "index of individuals" after a minute or so a window will come up with the index, and I can search and go to a particular person in my database. But it takes time and patience. Other than this problem with the index, FTM 2012 works faster than previous ones, but the problem with the index is aggravating. Susan

I like BJ have all my Place names resolved so there are no tags when scrolling the place list This has another priceless advantage If you do some merging, often the places derived from the merge, are not in the same format as used in the PNA and of course they then show up as tagged being unresolved. So it is then very easy to review the Places list after a merge and instantly recognize the places that need attention. This may be to resolve them, replace with another place name (a fabulous feature in FTM), or ignore them but if you have a clear places list to start with then managing them is very easy For the record I have about 7,000 people and 1,100 places, about 6.3 to 1 John D -----Original Message----- From: ftm-tech-bounces@rootsweb.com [mailto:ftm-tech-bounces@rootsweb.com] On Behalf Of BJ Sent: Wednesday, 16 November 2011 11:06 AM To: ftm-tech@rootsweb.com Subject: Re: [FTM-TECH] Place name list, FTM 2012 I agree the ratios are not good indicators of whether the system is working. They are simply indicators of how others have resolved their Place names. I think we can all agree that a ratio of 2:1 is not the best. A ratio of 10:1 is probably also abnormal. So it gives us a range for estimating how well we have done in standardizing our Place Names. The best way that I've found is to simply start down the list of Place Names. I can give them a cursory look to see whether they are easily resolved or not. I've found a lot of duplicates in the names which tend to be easily resolved. Other types of differences include additional words and differences in spelling. Again these are easily changed. I also change the country name of United States of America to USA which is the FTM default. Other country names may also be changed to a more common and uniform name and spelling. The next big area of differences are the comments or very detailed information in the place names. This one area where using the Resolve All feature can be used as it offers tools to let you exchange the contents of two fields. Examples are Cemetery names, Hospital names, Street names. Once I see them, it is rather easy to cut and paste those types of prefixes from the Place Name Field and paste them into the description field. My goal is to standardize my Place Names; however, if I have historically accurate names especially if they are documented, then I leave them as unresolved. Good luck with your efforts. I've found it a very useful exercise. BJ

When did you last compact your database? Do you regularly resolve place names and do you merge like place names? John Donaldson -----Original Message----- From: ftm-tech-bounces@rootsweb.com [mailto:ftm-tech-bounces@rootsweb.com] On Behalf Of John Boyd Sent: Wednesday, 16 November 2011 3:10 AM To: Ftm-Tech Subject: [FTM-TECH] Place name list, FTM 2012 Just noticed that my list of Place Names only shows a count of 4,645. I know this was over 25,000 a few days ago, and since I have over 16,000 individuals in my file, 4,500 can't be right. John & Kathleen

You also have to understand that in 2011 and 2012, the index does a 2-level sort. It first sorts by alpha based on last name, then it does a second pass to sort like names in DOB order. It is the second sort that is taking the time and hence the busy icon. John Donaldson -----Original Message----- From: ftm-tech-bounces@rootsweb.com [mailto:ftm-tech-bounces@rootsweb.com] On Behalf Of David C Abernathy Sent: Wednesday, 16 November 2011 2:49 AM To: ftm-tech@rootsweb.com Subject: Re: [FTM-TECH] busy icon Since you have a LARGE database and the list needs to resorted, you just need to wait a bit longer. Yes, it does appear to be sorting when it really does not need to be, but the programmers know more about this than we do. How long have you waited for the sorting to be completed?

John, I have 8GB of ram and one of the faster i5s. This information is from my husband who bought the computer. Susan > Unfortunately the term "new computer" does not convey any detail about its > specs. Bit like saying you have a new car or a new dress. Doesn't convey > much useful information > > But with the size of the database that you are using, I would think you > would want more than 4 GB or RAM and an i5 processor or better > > John D -- --- Susan C. Johanson, Haymarket, VA http://wc.rootsweb.ancestry.com/cgi-bin/igm.cgi?db=johanson http://familytreemaker.genealogy.com/users/j/o/h/Susan-C-Johanson/ ...Searching for footprints in the sands of time...