I am using Vista Home Premium with SP2, 4 mb Ram, FTM 2012, build 452. I have 4000 persons, 262 media items and 105 MB file size. Have not had any problems with 2012 until now. Am trying to create a small book for teaching purposes. I have named a book, created a table of contents and generated a descendancy report (4 generations) for inclusion. When I try to add anything else, FTM crashes with the two fold message that (1) FTM has to close and (2)search internet for a solution. When I try the search for an internet solution, FTM automatically closes. I have cleared my cache, rebooted twice, compacted my file twice to 0%. Nothing seems to work. This is my first attempt at book publishing, hopefully someone out there has more expertise than I, and can solve my problem. Jerry

Jerry, Lets deal with the crashing / closing issue first. Please go to the Knowledge Based website: http://ancestry.custhelp.com/ And enter crash into the Keyword Search and click on Search. This will bring up a list of Knowledge Based articles based on your version of Windows. Please follow the instructions, based on your version of Windows. As you go, please make note of what you see, what you did, any error messages, so that IF that article doesn't resolve this, you can post your findings here and we can go from there. Russ ___________________________ Mailto:rworthington@att.net ________________________________ From: rewolf4 <rewolf4@cox.net> To: ftm-tech@rootsweb.com Sent: Sat, December 10, 2011 2:39:31 PM Subject: [FTM-TECH] Book Publisher crashes FTM I am using Vista Home Premium with SP2, 4 mb Ram, FTM 2012, build 452. I have 4000 persons, 262 media items and 105 MB file size. Have not had any problems with 2012 until now. Am trying to create a small book for teaching purposes. I have named a book, created a table of contents and generated a descendancy report (4 generations) for inclusion. When I try to add anything else, FTM crashes with the two fold message that (1) FTM has to close and (2)search internet for a solution. When I try the search for an internet solution, FTM automatically closes. I have cleared my cache, rebooted twice, compacted my file twice to 0%. Nothing seems to work. This is my first attempt at book publishing, hopefully someone out there has more expertise than I, and can solve my problem.

Google "personal roots deluxe software download" and there is someone there with a solution! On 12/9/2011 13:32, John Okerson wrote: > Your first message mentioned version II... > > You said she is running the program - is it that she doesn't know how to > create a gedcom or doesn't have the capability? > > So you are looking for someone who has version II who can help? > > > > If a person were to appear with Personal Roots version II AND it supports > exporting to GEDCOM, then this lady would be in business! Apparently her > old version does not support such a thing and she can find no one who has > access to it. > > ********************************** > List information page > http://lists.rootsweb.com/index/other/Software/FTM-TECH.html > > Online Support for Family Tree Maker > Version 16 and earlier > http://pastftm.custhelp.com/ > > Version 2008 - 2011 > http://ftm.custhelp.com/ > > ------------------------------- > To unsubscribe from the list, please send an email to FTM-TECH-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message >

Your first message mentioned version II... You said she is running the program - is it that she doesn't know how to create a gedcom or doesn't have the capability? So you are looking for someone who has version II who can help? If a person were to appear with Personal Roots version II AND it supports exporting to GEDCOM, then this lady would be in business! Apparently her old version does not support such a thing and she can find no one who has access to it.

Your first message mentioned version II... You said she is running the program - is it that she doesn't know how to create a gedcom or doesn't have the capability? So you are looking for someone who has version II who can help? Linda in Costa Rica Monroe County, New York Genealogy http://freepages.genealogy.rootsweb.ancestry.com/~monroenys Monroe County, New York History http://freepages.history.rootsweb.ancestry.com/~monroenys -----Original Message----- From: John Okerson Sent: Friday, 09 December, 2011 12:49 PM To: ftm-tech@rootsweb.com Subject: Re: [FTM-TECH] Personal Roots software >Are you looking for someone who knows how to export a file from Personal Roots II to Gedcom? She has version 1, not II. What I would love to find for her is someone who would take her Personal Roots 1 file and create a GEDCOM. I have no desire for the software, merely getting the 20,000 folks out where she can use them in a modern program.

>Are you looking for someone who knows how to export a file from Personal Roots II to Gedcom? She has version 1, not II. What I would love to find for her is someone who would take her Personal Roots 1 file and create a GEDCOM. I have no desire for the software, merely getting the 20,000 folks out where she can use them in a modern program.

John, Are you looking for someone who knows how to export a file from Personal Roots II to Gedcom? Linda in Costa Rica Monroe County, New York Genealogy http://freepages.genealogy.rootsweb.ancestry.com/~monroenys Monroe County, New York History http://freepages.history.rootsweb.ancestry.com/~monroenys -----Original Message----- From: John Okerson Sent: Friday, 09 December, 2011 11:25 AM To: ftm-tech@rootsweb.com Subject: [FTM-TECH] Personal Roots software Anyone know of or have access to Personal Roots II? I have a friend who has about 20,000 people entered in the old DOS version of this genealogy program. Supposedly, with Personal Roots II once can export it to GEDCOM. This would be a HUGE step into modern times if she were able to retrieve and export her data. Apparently, she has the DOS version installed and uses it regularly. John Okerson Memphis, TN

Anyone know of or have access to Personal Roots II? I have a friend who has about 20,000 people entered in the old DOS version of this genealogy program. Supposedly, with Personal Roots II once can export it to GEDCOM. This would be a HUGE step into modern times if she were able to retrieve and export her data. Apparently, she has the DOS version installed and uses it regularly. John Okerson Memphis, TN

Answer provided in latest Ancestry blog - IT works only one way - ancestry to FTM Ability to Exclude Record Images When Downloading Ancestry Trees When you download your Ancestry tree into Family Tree Maker, you can decide whether or not you want to download images of Ancestry records you've attached to your tree. You may not want to download images if you're worried about hard drive space or have a slow Internet connection. If you don't download the images, you can still view the records easily because Family Tree Maker includes links to the online records Regards Daryl -----Original Message----- From: ftm-tech-bounces@rootsweb.com [mailto:ftm-tech-bounces@rootsweb.com] On Behalf Of John Donaldson Sent: Wednesday, 7 December 2011 9:03 AM To: ftm-tech@rootsweb.com Subject: Re: [FTM-TECH] FTM 2012 build 452 now Don't really know as I haven't tested that one as yet John D -----Original Message----- From: ftm-tech-bounces@rootsweb.com [mailto:ftm-tech-bounces@rootsweb.com] On Behalf Of Daryl Rickards Sent: Wednesday, 7 December 2011 8:06 AM To: ftm-tech@rootsweb.com Subject: Re: [FTM-TECH] FTM 2012 build 452 now Hi John Regarding item 2: Does this mean one can select whether to include media/photo when syncing an FTM tree with AMT? I just synced an new FTM Tree to AMT and had no option for selecting media - once the basic tree was upload it then began to load the media... Otherwise all looks ok for me Daryl -----Original Message----- From: ftm-tech-bounces@rootsweb.com [mailto:ftm-tech-bounces@rootsweb.com] On Behalf Of John Donaldson Sent: Tuesday, 6 December 2011 1:10 PM To: ftm-tech@rootsweb.com Subject: Re: [FTM-TECH] FTM 2012 build 452 now As well as a lot of fixes the service release also includes the following new capability New 1. Ability to sync accepted and rejected hints between FTM & Ancestry 2. Option to include/exclude Ancestry media in synced trees 3. Undocumented Facts Report 4. Outline Descendant Report, Option to list only direct descendants between an ancestor and one descendant 5. Task List, Options to include/exclude task attributes and reclaim space for items excluded 6. Data Errors Report, Added option to list event dates that are not valid 7. Ability to select multiple facts in the source citation link dialog 3 and 4 are particularly useful and restore some more capability from FTM 16 and earlier John D

Have just signed up with this site. Has anyone used this backup service rather that trying to sync FTM files with ancestry? Peter

Ancestry backup does not work with the newer versions of FTM. With 2012 you have tree sync as an alternative. Judy in ocala On Dec 8, 2011, at 7:30 AM, Cynthia Whittington Low <cindersturn@aol.com> wrote: > > David, > > I'll check now to find that link, and send it along. Thanks for the info. > > > > > > -----Original Message----- > From: David C Abernathy <davidabernathy1@comcast.net> > To: ftm-tech <ftm-tech@rootsweb.com> > Sent: Wed, Dec 7, 2011 9:35 pm > Subject: Re: [FTM-TECH] FTM 2012, Download Separate from FTM 16? > > > Cindy, > f you mean "Can FTM 2012 be "installed" along side of Version 16, the > nswer is YES. I have 3 versions of FTM on this machine. > hen installing 2012, just make sure that it is NOT being installed in the > ame folder as the version 16 is in. All of the different installs that I > ave, the install made a different folder for each version. > As for the "Ancestry Backup", this is the first I have heard of it. > an you provide a link to the Ancestry.com website that tells us about this? > > Thanks, > avid C Abernathy > mail disclaimers > --------------------------------------------------------------------------- > his message represents the official view of the voices in my head. > --------------------------------------------------------------------------- > ttp://www.SchmeckAbernathy.com > = All outgoing and incoming mail is scanned by F-Prot Antivirus == > -----Original Message----- > rom: ftm-tech-bounces@rootsweb.com [mailto:ftm-tech-bounces@rootsweb.com] > n Behalf Of Cynthia Whittington Low > ent: Wednesday, December 07, 2011 6:15 PM > o: ftm-tech@rootsweb.com > ubject: [FTM-TECH] FTM 2012, Download Separate from FTM 16? > > My new FTM 2012 software should be here any day now. Looking forward to the > ew program, and jumping into the learning curve. > I'm currently using FTM 16. What I'd like to do is download the FTM 2012 as > separate program, and use both FTM 16 and FTM 2012 as independent > rograms. Can this be done? If so, how would I do this when I download FTM > 012. > Has anyone tried this, and would or could doing this cause me problems, with > ither the software or my computer. Also, I use the Ancestry.com online > ack up service for $9.95 a year. Just wondering if I would be able to > pload to this service from both FTM 16 and FTM 2012. > Thanks, > indy Whittington Low > illsboro, DE > > > ********************************* > ist information page > ttp://lists.rootsweb.com/index/other/Software/FTM-TECH.html > Online Support for Family Tree Maker > ersion 16 and earlier > ttp://pastftm.custhelp.com/ > Version 2008 - 2011 > ttp://ftm.custhelp.com/ > ------------------------------- > o unsubscribe from the list, please send an email to > TM-TECH-request@rootsweb.com with the word 'unsubscribe' without the quotes > n the subject and the body of the message > > ********************************* > ist information page > ttp://lists.rootsweb.com/index/other/Software/FTM-TECH.html > Online Support for Family Tree Maker > ersion 16 and earlier > ttp://pastftm.custhelp.com/ > Version 2008 - 2011 > ttp://ftm.custhelp.com/ > ------------------------------- > o unsubscribe from the list, please send an email to FTM-TECH-request@rootsweb.com > ith the word 'unsubscribe' without the quotes in the subject and the body of > he message > > ********************************** > List information page > http://lists.rootsweb.com/index/other/Software/FTM-TECH.html > > Online Support for Family Tree Maker > Version 16 and earlier > http://pastftm.custhelp.com/ > > Version 2008 - 2011 > http://ftm.custhelp.com/ > > ------------------------------- > To unsubscribe from the list, please send an email to FTM-TECH-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message

If you mean the one at https://www.backupmytree.com/ NO, I have not. It always pays to put a link into one's email when asking a question such as this one, then we know what your are really asking about. Thanks, David C Abernathy Email disclaimers ---------------------------------------------------------------------------- This message represents the official view of the voices in my head. ---------------------------------------------------------------------------- http://www.SchmeckAbernathy.com == All outgoing and incoming mail is scanned by F-Prot Antivirus  == -----Original Message----- From: ftm-tech-bounces@rootsweb.com [mailto:ftm-tech-bounces@rootsweb.com] On Behalf Of Peter Sent: Wednesday, December 07, 2011 11:22 PM To: ftm-tech@rootsweb.com Subject: [FTM-TECH] Backupmytree Have just signed up with this site. Has anyone used this backup service rather that trying to sync FTM files with ancestry? Peter ********************************** List information page http://lists.rootsweb.com/index/other/Software/FTM-TECH.html Online Support for Family Tree Maker Version 16 and earlier http://pastftm.custhelp.com/ Version 2008 - 2011 http://ftm.custhelp.com/ ------------------------------- To unsubscribe from the list, please send an email to FTM-TECH-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message

David, I'll check now to find that link, and send it along. Thanks for the info. -----Original Message----- From: David C Abernathy <davidabernathy1@comcast.net> To: ftm-tech <ftm-tech@rootsweb.com> Sent: Wed, Dec 7, 2011 9:35 pm Subject: Re: [FTM-TECH] FTM 2012, Download Separate from FTM 16? Cindy, f you mean "Can FTM 2012 be "installed" along side of Version 16, the nswer is YES. I have 3 versions of FTM on this machine. hen installing 2012, just make sure that it is NOT being installed in the ame folder as the version 16 is in. All of the different installs that I ave, the install made a different folder for each version. As for the "Ancestry Backup", this is the first I have heard of it. an you provide a link to the Ancestry.com website that tells us about this? Thanks, avid C Abernathy mail disclaimers --------------------------------------------------------------------------- his message represents the official view of the voices in my head. --------------------------------------------------------------------------- ttp://www.SchmeckAbernathy.com = All outgoing and incoming mail is scanned by F-Prot Antivirus == -----Original Message----- rom: ftm-tech-bounces@rootsweb.com [mailto:ftm-tech-bounces@rootsweb.com] n Behalf Of Cynthia Whittington Low ent: Wednesday, December 07, 2011 6:15 PM o: ftm-tech@rootsweb.com ubject: [FTM-TECH] FTM 2012, Download Separate from FTM 16? My new FTM 2012 software should be here any day now. Looking forward to the ew program, and jumping into the learning curve. I'm currently using FTM 16. What I'd like to do is download the FTM 2012 as separate program, and use both FTM 16 and FTM 2012 as independent rograms. Can this be done? If so, how would I do this when I download FTM 012. Has anyone tried this, and would or could doing this cause me problems, with ither the software or my computer. Also, I use the Ancestry.com online ack up service for $9.95 a year. Just wondering if I would be able to pload to this service from both FTM 16 and FTM 2012. Thanks, indy Whittington Low illsboro, DE ********************************* ist information page ttp://lists.rootsweb.com/index/other/Software/FTM-TECH.html Online Support for Family Tree Maker ersion 16 and earlier ttp://pastftm.custhelp.com/ Version 2008 - 2011 ttp://ftm.custhelp.com/ ------------------------------- o unsubscribe from the list, please send an email to TM-TECH-request@rootsweb.com with the word 'unsubscribe' without the quotes n the subject and the body of the message ********************************* ist information page ttp://lists.rootsweb.com/index/other/Software/FTM-TECH.html Online Support for Family Tree Maker ersion 16 and earlier ttp://pastftm.custhelp.com/ Version 2008 - 2011 ttp://ftm.custhelp.com/ ------------------------------- o unsubscribe from the list, please send an email to FTM-TECH-request@rootsweb.com ith the word 'unsubscribe' without the quotes in the subject and the body of he message

My new FTM 2012 software should be here any day now. Looking forward to the new program, and jumping into the learning curve. I'm currently using FTM 16. What I'd like to do is download the FTM 2012 as a separate program, and use both FTM 16 and FTM 2012 as independent programs. Can this be done? If so, how would I do this when I download FTM 2012. Has anyone tried this, and would or could doing this cause me problems, with either the software or my computer. Also, I use the Ancestry.com online back up service for $9.95 a year. Just wondering if I would be able to upload to this service from both FTM 16 and FTM 2012. Thanks, Cindy Whittington Low Millsboro, DE

Thanks very much. Will do that tonight. John & Kathleen -----Original Message----- From: ftm-tech-bounces@rootsweb.com [mailto:ftm-tech-bounces@rootsweb.com] On Behalf Of John Okerson Sent: Wednesday, December 07, 2011 7:50 PM To: ftm-tech@rootsweb.com Subject: Re: [FTM-TECH] Downloading and Syncing file from Ancestry.com > My wife has been managing her file on Ancestry.com. She just > installed FTM 2012. Is it possible to download and Sync to a file on her computer, or does she have to download, and then upload and sync a new file on Ancestry.com? It certainly is possible, and easy too. Have her go to the Plan workspace, then New Tree. Select the third round button labeled Download from Ancestry. That searches Ancestry.com for the files of which she is Owner. Choose the correct file, and to the far right she will find the Available Action to be Download. Do so, and FTM 2012 springs into action downloading and linking her Ancestry tree to a new FTM tree on her computer. John Okerson Memphis, TN ********************************** List information page http://lists.rootsweb.com/index/other/Software/FTM-TECH.html Online Support for Family Tree Maker Version 16 and earlier http://pastftm.custhelp.com/ Version 2008 - 2011 http://ftm.custhelp.com/ ------------------------------- To unsubscribe from the list, please send an email to FTM-TECH-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message

> My wife has been managing her file on Ancestry.com. She just installed > FTM 2012. Is it possible to download and Sync to a file on her computer, or does she have to download, and then upload and sync a new file on Ancestry.com? It certainly is possible, and easy too. Have her go to the Plan workspace, then New Tree. Select the third round button labeled Download from Ancestry. That searches Ancestry.com for the files of which she is Owner. Choose the correct file, and to the far right she will find the Available Action to be Download. Do so, and FTM 2012 springs into action downloading and linking her Ancestry tree to a new FTM tree on her computer. John Okerson Memphis, TN

My wife has been managing her file on Ancestry.com. She just installed FTM 2012. Is it possible to download and Sync to a file on her computer, or does she have to download, and then upload and sync a new file on Ancestry.com? John & Kathleen

Cindy, If you mean "Can FTM 2012 be "installed" along side of Version 16, the answer is YES. I have 3 versions of FTM on this machine. When installing 2012, just make sure that it is NOT being installed in the same folder as the version 16 is in. All of the different installs that I have, the install made a different folder for each version. As for the "Ancestry Backup", this is the first I have heard of it. Can you provide a link to the Ancestry.com website that tells us about this? Thanks, David C Abernathy Email disclaimers ---------------------------------------------------------------------------- This message represents the official view of the voices in my head. ---------------------------------------------------------------------------- http://www.SchmeckAbernathy.com == All outgoing and incoming mail is scanned by F-Prot Antivirus  == -----Original Message----- From: ftm-tech-bounces@rootsweb.com [mailto:ftm-tech-bounces@rootsweb.com] On Behalf Of Cynthia Whittington Low Sent: Wednesday, December 07, 2011 6:15 PM To: ftm-tech@rootsweb.com Subject: [FTM-TECH] FTM 2012, Download Separate from FTM 16? My new FTM 2012 software should be here any day now. Looking forward to the new program, and jumping into the learning curve. I'm currently using FTM 16. What I'd like to do is download the FTM 2012 as a separate program, and use both FTM 16 and FTM 2012 as independent programs. Can this be done? If so, how would I do this when I download FTM 2012. Has anyone tried this, and would or could doing this cause me problems, with either the software or my computer. Also, I use the Ancestry.com online back up service for $9.95 a year. Just wondering if I would be able to upload to this service from both FTM 16 and FTM 2012. Thanks, Cindy Whittington Low Millsboro, DE ********************************** List information page http://lists.rootsweb.com/index/other/Software/FTM-TECH.html Online Support for Family Tree Maker Version 16 and earlier http://pastftm.custhelp.com/ Version 2008 - 2011 http://ftm.custhelp.com/ ------------------------------- To unsubscribe from the list, please send an email to FTM-TECH-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message

Make sure you launch FTM2012 as administrator. What OS are you running? On 12/7/2011 4:47 PM, SherryeW@aol.com wrote: > I tried to open my FTM2012 last night and got a box that said it needed to > update with no choice to not do it. I clicked the update and my screen > went dark and the computer froze. I had to reboot. I tried again today with > the same results. So now I basically can't use my 2012. Any suggestions? > Is there a website where I can download the upgrade so I can bypass the > "you need to upgrade" screen? > > Sherrye > >

I tried to open my FTM2012 last night and got a box that said it needed to update with no choice to not do it. I clicked the update and my screen went dark and the computer froze. I had to reboot. I tried again today with the same results. So now I basically can't use my 2012. Any suggestions? Is there a website where I can download the upgrade so I can bypass the "you need to upgrade" screen? Sherrye In a message dated 12/7/2011 3:05:10 A.M. Eastern Standard Time, ftm-tech-request@rootsweb.com writes: Strange update process ... No indication of size of file being downloaded. No progress bar. No indication when it was done, except the window closed. I assume it was successful? Checkbox to always accept future updates. Why? No link to or file with list of feature updates or bug fixes. (Thanks for the list, John!) J.Hintz John Donaldson wrote: > As well as a lot of fixes the service release also includes the following