Hello All. Well, I decided to upgrade from FTM-2012 to FTM-2014. The transition was smooth. Except that I've encountered one serious problem. I'm doing some house-cleaning, deleting individuals on my FTM Tree, such as un-named spouses, etc. Unfortunately, when I TreeSync my database to my online Ancestry Tree, the deletions don't happen. I have trimmed down my database to 96,703 individuals on my FTM Tree. But my online Tree is showing 96,836 individuals. What is happening? - Can anyone help? Many Thanks and Cheers. John M. ------------------------------------------------------------------------- John Maynard Phillip Island, Australia ------------------------------------------------------------------------- "Let there be Peace on Earth, Justice and Prosperity ... ... and an End to Violence, Poverty and Greed."

I still cannot reproduce this problem. I added an individual as a place marker. The up sync added the individual to the AMT and the number of individuals was increased to match what I have in the FTM file. I then deleted that individual. Again the up sync deleted the individual from the AMT and the number of individuals was changed so it matches my count in FTM. Speculating that the actions may be different for a newly added individual than from one who has been in my data base since FTM 6, I deleted a place holder for one of my great great grandfathers. I checked the up sync and he was deleted and the count was changed in the AMT. So there is no difference between individuals added from different versions of FTM. Here is something you can do which may assist you in seeing what is happening. 1. In FTM 2014, delete a couple of individuals. 2. Click Sync Now 3. When the Sync Change Log dialog box opens, Click on the View/Print Detail option. This will list the names of the people who are to be deleted. 4. After the sync has completed, check the AMT count of individuals. Has it decreased by the number of people who were deleted? You might even want to print a copy of the change log for future reference. BJ On 1/21/2014 5:55 PM, John Maynard wrote: > At 05:59 PM 21-01-14 -0600, Rosemary Jones wrote: > > Hi Rosemary. I thought AKA meant "Also Known As" and refers to people > who have a nickname or alias. The people I'm deleting are unknown and > have simply been used as 'markers', which was a convenient tool in > my previous genealogy program, but not necessary in FTM. > > Most of these, but not all, are unnamed spouses. The 'marker' I used > was: ?? -?? (?? = unknown given name; -?? = unknown surname). I'm > deleting anyone whose given name or surname are known (eg. ?? Brown, > or Mary -??). Where there is more than one spouse (and children), I'm > retaining the marker. > > I'm also eliminating unknown progenitors, which I used to name as > 'Ancestor Brown', 'Ancestor Phillips', etc. I have many of these and > it is just taking up space. However, I'm keeping some where there > might be a story related to the Surname, or possible notes regarding > where the unknown ancestor might live.

Using the option to Include AKA as an additional entry in the index, does increase the count of names in the Index as seen at the top of the Index on the People, Tree work area but the count is increase only by the Preferred AKA. If one individual has two AKA, only the preferred AKA is included in the Index. But it does not change the number of individuals displayed on the Plan work area. This makes sense because the number above the Index is a count of the names and not a count of individuals. Just to check that this wasn't happening in the AMT, I added an AKA to an individual and up synced the record. The number of individuals continued to match on both the FTM file and the AMT. BJ On 1/21/2014 3:59 PM, Rosemary Jones wrote: > In the options, under the tab "Names/Dates/Places" there's an option to use > AKA, if available, as an additional entry in the index. > > Is Ancestry including the AKA's as additional people in the index? > > Just a thought. >

In the options, under the tab "Names/Dates/Places" there's an option to use AKA, if available, as an additional entry in the index. Is Ancestry including the AKA's as additional people in the index? Just a thought. Rosemary On Tue, Jan 21, 2014 at 5:07 PM, John Maynard <[email protected]>wrote: > At 06:52 AM 21-01-14 -0800, H R Worthington wrote: > >John, Did you compact your file before you did the Tree Sync? ~ Russ > > Hi Russ. In answer to your question, yes, I compacted my file to > ZERO. I don't know if I did this before or after I did the TreeSync. > But I've tried it again just now. > > Re. BJ's comments. Everything is still out of sync. Tree Overview > says that I have 96,836 people on my Ancestry Member Tree. But in my > FTM database there are 96,703 individuals. That's a difference of 133 > individuals deleted, but not represented, in turn on my online Tree. > I notice something amiss when the statistical table came up, telling > me what changes were about to be made. > > In FTM-2013, deletions were no problem. I don't really know why it's > not happening in FTM-2014. If the number of people in the database > and in the online Tree don't correspond with each other, that means > that the Trees are out of Sync with each other. I do not relish > sending up a new Ancestry Tree for the sake of reconciling the two figures. > > Any further ideas or suggestions? - Many Thanks and Cheers. - John M. > > >________________________________ > > From: John Maynard <[email protected]> > >To: [email protected] > > > >Except that I've encountered one serious problem. I'm doing some > >house-cleaning, deleting individuals on my FTM Tree, such as un-named > >spouses, etc. Unfortunately, when I TreeSync my database to my online > >Ancestry Tree, the deletions don't happen. > > > >I have trimmed down my database to 96,703 individuals on my FTM Tree. > >But my online Tree is showing 96,836 individuals. What is happening? > >- Can anyone help? > > > > > > ------------------------------------------------------------------------- > John Maynard > Phillip Island, Australia > ------------------------------------------------------------------------- > "Let there be Peace on Earth, Justice and Prosperity ... > ... and an End to Violence, Poverty and Greed." > > > > ********************************** > List information page > http://lists.rootsweb.com/index/other/Software/FTM-TECH.html > > Version 2008 - 2012 > http://ancestry.custhelp.com/app/home > ------------------------------- > To unsubscribe from the list, please send an email to > [email protected] with the word 'unsubscribe' without the > quotes in the subject and the body of the message >

I haven't noticed that particular problem but then I haven't really compared the number of individuals in my FTM file to the number in the AMT. :-P I just added a spouse and daughter to my tree. I up synced the information into the AMT and the counts changed promptly and properly. I then deleted the spouse which left me with a spouseless relationship to connect the original spouse and the new child. I up synced again. The counts matched after I refreshed the browser page by going to the Family Group web page and then going back to the Tree Overview page. Next I deleted the child. FTM correctly removed the spouseless relationship and after up syncing the files, the counts matched but only after I refreshed the web page. The only thing I can suggest is opening the AMT and going to one of the individual whose nameless spouse you deleted to see whether that nameless spouse has been deleted in the AMT also. In the interest of full disclosure, I experienced a hard disk problem which corrupted my FTM file. I had to rebuild it by downloading the AMT. I'm in the process of cleaning up the duplications in Source-citations at this time. My point is that both my AMT and my file have been built using FTM 2014. I assume yours are not FTM 2014 created and perhaps there is some difference there. Sorry I can't be of more help. BJ On 1/21/2014 5:53 AM, John Maynard wrote: > Hello All. > > Well, I decided to upgrade from FTM-2012 to FTM-2014. The transition > was smooth. > > Except that I've encountered one serious problem. I'm doing some > house-cleaning, deleting individuals on my FTM Tree, such as un-named > spouses, etc. Unfortunately, when I TreeSync my database to my online > Ancestry Tree, the deletions don't happen. > > I have trimmed down my database to 96,703 individuals on my FTM Tree. > But my online Tree is showing 96,836 individuals. What is happening? > - Can anyone help?

John, Did you compact your file before you did the Tree Sync? Russ   ___________________________ Mailto:[email protected] ________________________________ From: John Maynard <[email protected]> To: [email protected] Sent: Tuesday, January 21, 2014 8:53 AM Subject: [FTM-TECH] FTM-2014 Problems with deletions Hello All. Well, I decided to upgrade from FTM-2012 to FTM-2014. The transition was smooth. Except that I've encountered one serious problem. I'm doing some house-cleaning, deleting individuals on my FTM Tree, such as un-named spouses, etc. Unfortunately, when I TreeSync my database to my online Ancestry Tree, the deletions don't happen. I have trimmed down my database to 96,703 individuals on my FTM Tree. But my online Tree is showing 96,836 individuals. What is happening? - Can anyone help?

Not that I recall. Besides she say that FTM 2011 merges with no problem with her main file. It is just a new file which she created that is having the problem. So it is either the file or perhaps the individuals she in inputting. She says there are only 5 individuals in the new file so it could be these particular people have a lot of matches or something else is interfering with the retrieval of the records. Unfortunately I can't tell from the description where she is in the process. I don't know whether any matches are being listed in the upper larger panel or not. Or whether she is seeing the list but when she clicks on a record in the list, she is never being taken to the record. I do recall some of us had problems in retrieving the records. In other words, we would see a list of matches but when you clicked on one in the list, the program could never get to the record. You could see that it didn't get to the record because the bottom right panel would never display the individual's record information. I remember that being fixed but I don't know whether it was an update to FTM 2011 or not. It didn't happen with all matches but just enough to be irritating. Thanks for the comment as it triggered some memories. BJ On 1/20/2014 11:22 PM, Thompson Jay wrote: > BJ, > as a thought. Nancy had the problem today after a new install of 2011. She checked for updates. Would 2011 updates still be available? Was there a 2011 update that dealt with merging? >

BJ, as a thought. Nancy had the problem today after a new install of 2011. She checked for updates. Would 2011 updates still be available? Was there a 2011 update that dealt with merging?   Jay Thompson just an old genealogy nut too tough to crack. ________________________________ From: BJ <[email protected]> To: [email protected] Sent: Monday, January 20, 2014 5:58 PM Subject: Re: [FTM-TECH] FTM/Ancestry Problem Update - Leaf/Hints/Merge I suggest you approach it from a slightly different path.  Try this: 1. Logon to Ancestry.com 2. Set up a new tree there and enter the 5 people in the online tree. 3. That tree should get the leaves - Hints 4. Review the hints online. 5. Once you have all of the information, you can download the     information from the Ancestry Public Tree and import it into FTM 2011. 6. Now you should be able to produce any reports. 7. With the tree on Ancestry.com, you can invite your relative/friend     to view the tree online and you can even give them Editor privileges     so they can make changes if they want. Something else you might check with the new file is the speed at which FTM 2011 is using your internet. 1. Open the new file. 2. Go to Tools, Options and look in the General tab for the speed of     your internet. 3. Compare that setting to the same option in your normal file. 4. I don't know whether it might help or not but you might try     increasing the speed. I can't say whether this is a conspiracy or not but I recommend updating to FTM 2014 at any rate.  It is by far a better product than FTM 2011 or even FTM 2012. Hope this helps a bit. BJ On 1/20/2014 2:30 PM, Nancy wrote: > I'm the original poster.  This afternoon I loaded FTM on my laptop with > the orignal disk and thought perhaps I would have success this time.  I > checked on updates and then started the new Tree adding the 5 people for > which I have information.  Again I am having the same problem with > Leaf/Hints/Merge.  I wait and wait for the information to appear in the > bottom right part of the screen.  I know it's working because of the > circular "thing" on the screen. > > Maybe this is a conspiracy by FTM to force me to purchase version 2014 ********************************** List information page http://lists.rootsweb.com/index/other/Software/FTM-TECH.html Version 2008 - 2012 http://ancestry.custhelp.com/app/home ------------------------------- To unsubscribe from the list, please send an email to [email protected] with the word 'unsubscribe' without the quotes in the subject and the body of the message

I'm the original poster. This afternoon I loaded FTM on my laptop with the orignal disk and thought perhaps I would have success this time. I checked on updates and then started the new Tree adding the 5 people for which I have information. Again I am having the same problem with Leaf/Hints/Merge. I wait and wait for the information to appear in the bottom right part of the screen. I know it's working because of the circular "thing" on the screen. Maybe this is a conspiracy by FTM to force me to purchase version 2014 :) Nancy

I suggest you approach it from a slightly different path. Try this: 1. Logon to Ancestry.com 2. Set up a new tree there and enter the 5 people in the online tree. 3. That tree should get the leaves - Hints 4. Review the hints online. 5. Once you have all of the information, you can download the information from the Ancestry Public Tree and import it into FTM 2011. 6. Now you should be able to produce any reports. 7. With the tree on Ancestry.com, you can invite your relative/friend to view the tree online and you can even give them Editor privileges so they can make changes if they want. Something else you might check with the new file is the speed at which FTM 2011 is using your internet. 1. Open the new file. 2. Go to Tools, Options and look in the General tab for the speed of your internet. 3. Compare that setting to the same option in your normal file. 4. I don't know whether it might help or not but you might try increasing the speed. I can't say whether this is a conspiracy or not but I recommend updating to FTM 2014 at any rate. It is by far a better product than FTM 2011 or even FTM 2012. Hope this helps a bit. BJ On 1/20/2014 2:30 PM, Nancy wrote: > I'm the original poster. This afternoon I loaded FTM on my laptop with > the orignal disk and thought perhaps I would have success this time. I > checked on updates and then started the new Tree adding the 5 people for > which I have information. Again I am having the same problem with > Leaf/Hints/Merge. I wait and wait for the information to appear in the > bottom right part of the screen. I know it's working because of the > circular "thing" on the screen. > > Maybe this is a conspiracy by FTM to force me to purchase version 2014

Nancy, I did not go back to any earlier messages, only looking at what you provided here. What Version of Family Tree Maker are you having problems with? Did you REGISTER FTM on Ancestry? Are you Logged Into Ancestry.com? What problem are you having with the Web Merge Feature? What version of Windows are you using? Russ   ___________________________ Mailto:[email protected] ________________________________ From: Nancy <[email protected]> To: [email protected] Sent: Monday, January 20, 2014 5:30 PM Subject: [FTM-TECH] FTM/Ancestry Problem Update - Leaf/Hints/Merge I'm the original poster.  This afternoon I loaded FTM on my laptop with the orignal disk and thought perhaps I would have success this time.  I checked on updates and then started the new Tree adding the 5 people for which I have information.  Again I am having the same problem with Leaf/Hints/Merge.  I wait and wait for the information to appear in the bottom right part of the screen.  I know it's working because of the circular "thing" on the screen. Maybe this is a conspiracy by FTM to force me to purchase version 2014 :)

Try reading this from the FTM Knowledge base http://ftm.custhelp.com/app/answers/detail/a_id/5146/kw/corrupted%20file John D -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Nancy Sent: Monday, 20 January 2014 12:11 PM To: [email protected] Subject: [FTM-TECH] FTM/Ancestry Problem Update - Leaf/Hints/Merge FTM Version 2011, Windows 7: Today I tried again to merge facts from Ancestry to my new FTM file. Again it was terribly slow or non-responsive. One time it did let me merge after waiting over 5 minutes. So I tried merging with my other FTM file which I've been working on for years. The leaf/hint/merge process worked perfectly. I then called Ancestry for advice and they had nothing to offer via the phone. I was told I would receive an email with some information; that never happened. I was also told to check YouTube; I didn't see anything helpful there. So I decided to delete the new file and start over. I had only entered a few names. I did this but nothing changed with the leaf/hint/merge process. I'm baffled since my old file with about 5000 names works beautifully but my new file with 5 names doesn't work. I've checked for updates, compacted the file, and done everything else I know to do except to load FTM on my laptop and try that. Any more suggestions? Nancy

My error, I thought you were answering my question about kinship reports between FTM 2006 v.16 & FTM 2014. I'll pay better attention. Frank -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of BJ Sent: Monday, January 20, 2014 11:59 AM To: [email protected] Subject: Re: [FTM-TECH] FTM/Ancestry Problem Update - Leaf/Hints/Merge Sorry, my questions were directed toward Nancy who is having a problem merging Web Searches into a new file using FTM 2011. Are you also experiencing a problem with the Web Merge using FTM 2014? BJ On 1/20/2014 8:34 AM, Franklin Tucker wrote: > I imported my file from FTM 2006 v.16 into FTM 2014. With over 9,000 > people in the tree, I felt it was the best option, instead of starting over. > > The new file now has over 16,000 entries. > ********************************** List information page http://lists.rootsweb.com/index/other/Software/FTM-TECH.html Version 2008 - 2012 http://ancestry.custhelp.com/app/home ------------------------------- To unsubscribe from the list, please send an email to [email protected] with the word 'unsubscribe' without the quotes in the subject and the body of the message

Thanks for your response and the link. I read this but it didn't seem to have any information that would help me. I did compact the file, but it's a small one - only 5 people. After I deleted it and started over with a new file I had the same problem. Today I'm going to try putting the FTM program on my laptop and start over with the 5 names I have for this family. Again, it's to be completely separate from my file because we aren't related in any way. I'm doing this as a favor for a friend who just wants some general information about his family. Nancy On 1/19/2014 9:35 PM, John Donaldson wrote: > Try reading this from the FTM Knowledge base > > http://ftm.custhelp.com/app/answers/detail/a_id/5146/kw/corrupted%20file > > > > John D > > -----Original Message----- > From: [email protected] [mailto:[email protected]] > On Behalf Of Nancy > Sent: Monday, 20 January 2014 12:11 PM > To: [email protected] > Subject: [FTM-TECH] FTM/Ancestry Problem Update - Leaf/Hints/Merge > > FTM Version 2011, Windows 7: > > Today I tried again to merge facts from Ancestry to my new FTM file. > Again it was terribly slow or non-responsive. One time it did let me > merge after waiting over 5 minutes. So I tried merging with my other > FTM file which I've been working on for years. The leaf/hint/merge process > worked perfectly. > > I then called Ancestry for advice and they had nothing to offer via the > phone. I was told I would receive an email with some information; that > never happened. I was also told to check YouTube; I didn't see anything > helpful there. > > So I decided to delete the new file and start over. I had only entered > a few names. I did this but nothing changed with the leaf/hint/merge > process. I'm baffled since my old file with about 5000 names works > beautifully but my new file with 5 names doesn't work. I've checked > for updates, compacted the file, and done everything else I know to do > except to load FTM on my laptop and try that. > > Any more suggestions? > > Nancy > > ********************************** > List information page > http://lists.rootsweb.com/index/other/Software/FTM-TECH.html > > Version 2008 - 2012 > http://ancestry.custhelp.com/app/home > ------------------------------- > To unsubscribe from the list, please send an email to [email protected] with the word 'unsubscribe' without the quotes in the subject and the body of the message

I started with a completely new file. The two files have no relation to each other. One is my family. The new one is for a friend. I told him I would do some genealogy work for him & print some reports. I don't plan for it to ever be a huge file. I'm not trying to merge his family names into mine because it's a completely different family with no relationships with mine. I started out with 5 people in the new file, the only information he had to give me. With each person there was a "leaf." So when I clicked on the leaf and found new information I was not able to merge it as the merge info never appeared on the screen (the lower right part) with one exception when it appeared after waiting more than 5 minutes. After trying for 3 days I deleted the file and started over with the same 5 people and had the same problem. In my own file I've had no problems with the merge feature. I've checked this each time I found I could not merge in the new file. Nancy On 1/20/2014 9:54 AM, BJ wrote: > You haven't said how you created the new file. Did you start with a > completely new file and manually add each individual and their facts? > Or did you start with another file? > > Are you attempting to merge the same individuals in both the new file > and your current file? If they are not the same individuals, have you > tried adding the individuals whom you are trying to merge to your main > file and seeing whether they merge there? > > How many people are in the new file? > > BJ > > > On 1/19/2014 5:10 PM, Nancy wrote: >> FTM Version 2011, Windows 7: >> >> Today I tried again to merge facts from Ancestry to my new FTM file. >> Again it was terribly slow or non-responsive. One time it did let me >> merge after waiting over 5 minutes. So I tried merging with my other >> FTM file which I've been working on for years. The leaf/hint/merge >> process worked perfectly. >> >> I then called Ancestry for advice and they had nothing to offer via the >> phone. I was told I would receive an email with some information; that >> never happened. I was also told to check YouTube; I didn't see anything >> helpful there. >> >> So I decided to delete the new file and start over. I had only entered >> a few names. I did this but nothing changed with the leaf/hint/merge >> process. I'm baffled since my old file with about 5000 names works >> beautifully but my new file with 5 names doesn't work. I've checked >> for updates, compacted the file, and done everything else I know to do >> except to load FTM on my laptop and try that. >> > ********************************** > List information page > http://lists.rootsweb.com/index/other/Software/FTM-TECH.html > > Version 2008 - 2012 > http://ancestry.custhelp.com/app/home > ------------------------------- > To unsubscribe from the list, please send an email to [email protected] with the word 'unsubscribe' without the quotes in the subject and the body of the message

I imported my file from FTM 2006 v.16 into FTM 2014. With over 9,000 people in the tree, I felt it was the best option, instead of starting over. The new file now has over 16,000 entries. Frank -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of BJ Sent: Monday, January 20, 2014 10:55 AM To: [email protected] Subject: Re: [FTM-TECH] FTM/Ancestry Problem Update - Leaf/Hints/Merge You haven't said how you created the new file. Did you start with a completely new file and manually add each individual and their facts? Or did you start with another file? Are you attempting to merge the same individuals in both the new file and your current file? If they are not the same individuals, have you tried adding the individuals whom you are trying to merge to your main file and seeing whether they merge there? How many people are in the new file? BJ On 1/19/2014 5:10 PM, Nancy wrote: > FTM Version 2011, Windows 7: > > Today I tried again to merge facts from Ancestry to my new FTM file. > Again it was terribly slow or non-responsive. One time it did let me > merge after waiting over 5 minutes. So I tried merging with my other > FTM file which I've been working on for years. The leaf/hint/merge > process worked perfectly. > > I then called Ancestry for advice and they had nothing to offer via > the phone. I was told I would receive an email with some information; > that never happened. I was also told to check YouTube; I didn't see > anything helpful there. > > So I decided to delete the new file and start over. I had only entered > a few names. I did this but nothing changed with the leaf/hint/merge > process. I'm baffled since my old file with about 5000 names works > beautifully but my new file with 5 names doesn't work. I've checked > for updates, compacted the file, and done everything else I know to do > except to load FTM on my laptop and try that. > ********************************** List information page http://lists.rootsweb.com/index/other/Software/FTM-TECH.html Version 2008 - 2012 http://ancestry.custhelp.com/app/home ------------------------------- To unsubscribe from the list, please send an email to [email protected] with the word 'unsubscribe' without the quotes in the subject and the body of the message

Sorry, my questions were directed toward Nancy who is having a problem merging Web Searches into a new file using FTM 2011. Are you also experiencing a problem with the Web Merge using FTM 2014? BJ On 1/20/2014 8:34 AM, Franklin Tucker wrote: > I imported my file from FTM 2006 v.16 into FTM 2014. With over 9,000 people > in the tree, I felt it was the best option, instead of starting over. > > The new file now has over 16,000 entries. >

You haven't said how you created the new file. Did you start with a completely new file and manually add each individual and their facts? Or did you start with another file? Are you attempting to merge the same individuals in both the new file and your current file? If they are not the same individuals, have you tried adding the individuals whom you are trying to merge to your main file and seeing whether they merge there? How many people are in the new file? BJ On 1/19/2014 5:10 PM, Nancy wrote: > FTM Version 2011, Windows 7: > > Today I tried again to merge facts from Ancestry to my new FTM file. > Again it was terribly slow or non-responsive. One time it did let me > merge after waiting over 5 minutes. So I tried merging with my other > FTM file which I've been working on for years. The leaf/hint/merge > process worked perfectly. > > I then called Ancestry for advice and they had nothing to offer via the > phone. I was told I would receive an email with some information; that > never happened. I was also told to check YouTube; I didn't see anything > helpful there. > > So I decided to delete the new file and start over. I had only entered > a few names. I did this but nothing changed with the leaf/hint/merge > process. I'm baffled since my old file with about 5000 names works > beautifully but my new file with 5 names doesn't work. I've checked > for updates, compacted the file, and done everything else I know to do > except to load FTM on my laptop and try that. >

Nancy<[email protected]> wrote: > FTM/Ancestry Problem Update - Leaf/Hints/Merge I would export a small group of people, say 3 generations of one surname from your GOOD working file, as a gedcom, name it "new test family", then open that gedcom in FTM 2011. Test that "new test family" with the merge feature at Ancestry. If that is successful, then add the 5 people you have been trying to make a file with, one at a time, MANUALLY. Then try the merge again. You can always delete the unrelated people later. I hope I have explained it properly, and good luck. Randy

FTM Version 2011, Windows 7: Today I tried again to merge facts from Ancestry to my new FTM file. Again it was terribly slow or non-responsive. One time it did let me merge after waiting over 5 minutes. So I tried merging with my other FTM file which I've been working on for years. The leaf/hint/merge process worked perfectly. I then called Ancestry for advice and they had nothing to offer via the phone. I was told I would receive an email with some information; that never happened. I was also told to check YouTube; I didn't see anything helpful there. So I decided to delete the new file and start over. I had only entered a few names. I did this but nothing changed with the leaf/hint/merge process. I'm baffled since my old file with about 5000 names works beautifully but my new file with 5 names doesn't work. I've checked for updates, compacted the file, and done everything else I know to do except to load FTM on my laptop and try that. Any more suggestions? Nancy