This is a Message Board Post that is gatewayed to this mailing list. Author: teresahein Surnames: Classification: queries Message Board URL: http://boards.rootsweb.com/topics.software.ftmmac/148.1.2.1.1.1.2/mb.ashx Message Board Post: Sad to say I am also have the same problems. I have not called Ancestry yet, however, it looks that it may be the next best thing to do. I was wondering if I was doing something wrong on my end. Looks like many people have this problem. Important Note: The author of this message may not be subscribed to this list. If you would like to reply to them, please click on the Message Board URL link above and respond on the board.