This is a Message Board Post that is gatewayed to this mailing list. Author: dlh52947 Surnames: Classification: queries Message Board URL: http://boards.rootsweb.com/topics.software.ftmmac/155.1.1/mb.ashx Message Board Post: Glad things are working fine for you but I still have the problem. Called again and we elevated to level 2 tech support and they say they are still working on it. Told me they thought they had a fix but when I tried what they said it still didn't work. Then they told me that Safari wasn't fully supported so I tried it in Firefox and it still didn't work...same problem...they then said to call back in a few days and would still be working on trying to fix the problem. What I really have a hard time with though is them telling me they are selling a product that is specifically made to work with any MAC and then also saying they don't support Safari !!!.....I know people have all kinds of opinions both good and bad on Safari but hey, its the one browser that comes standard on all MACs...how can you NOT support IT...I think that is ridiculous...particularly when they don't say anything about that on their box or in their documentation.....It would be like somebody selling PC Software that only works when its connected to the web and then saying they don't support Internet Explorer! Anyway they said to call back in a few days and see if it had been fixed, which I said I would do but I think almost 3 weeks is enough time for any website to be able to fix any probelm.....particularly when I have been using it just fine since the day it came out..... Important Note: The author of this message may not be subscribed to this list. If you would like to reply to them, please click on the Message Board URL link above and respond on the board.