This is a Message Board Post that is gatewayed to this mailing list. Author: 2vegemites Surnames: Classification: queries Message Board URL: http://boards.rootsweb.com/topics.software.ftmmac/132.2.1.2.1/mb.ashx Message Board Post: I too contacted tech support to be told they didn't know of any problem! Then they send me a heap of things to try including installing and uninstalling my database. I'm glad it fixed your problem, but it didn't help me at all I'd been using the software for a few weeks before I noticed the problem as I had the older version and it always worked. I now don't know what notes I've lost and I'm a big note keeper. :( Ancestry told me to return it marked defective software and that I'll get a refund. I'm switching to another program I've had enough of this buggy behaviour. Important Note: The author of this message may not be subscribed to this list. If you would like to reply to them, please click on the Message Board URL link above and respond on the board.