This is a Message Board Post that is gatewayed to this mailing list. Author: luke2261 Surnames: Classification: queries Message Board URL: http://boards.rootsweb.com/topics.software.ftmmac/113.5/mb.ashx Message Board Post: I sent email to support@ancestry.com regarding an issue with the WIN Migration. I have a tree with 8 GB of media. I had to jump through hoops just to migrate. After migration, I simply attempted a backup. It hangs each time. First message: ========================= Hangs during backup at different points - This is a fresh conversion from Windows FTM 2012 I can provide you the complete files through dropbox. The size is over 8 GB. Also, note that I had issues with the Migration. The first attempt, it appears the 'ftmd' file was too big. So, I backed up the Media and used 'convert -resize 1024x768' To resize all images. After I did the restore I replaced the resized images with the original images. Let me know about the dropbox idea. Everett Bennett Jr Ancestry acct: luke2261 PS I have been using FTM for windows for years and also have been in UNIX and LINUX env since 1978, Regards I see the following errors in the messages of the system : Jan 12 21:40:27 luke2261-mac [0x0-0x1c01c].com.ancestry.FamilyTreeMaker2[3417]: *** error: can't allocate region Jan 12 21:40:27 luke2261-mac [0x0-0x1c01c].com.ancestry.FamilyTreeMaker2[3417]: *** set a breakpoint in malloc_error_break to debug Jan 12 21:40:27 luke2261-mac [0x0-0x1c01c].com.ancestry.FamilyTreeMaker2[3417]: Family Tree Maker 2(3417,0xb0626000) malloc: *** mmap(size=237568) failed (error code=12) Jan 12 21:40:27 luke2261-mac [0x0-0x1c01c].com.ancestry.FamilyTreeMaker2[3417]: *** error: can't allocate region Jan 12 21:40:27 luke2261-mac [0x0-0x1c01c].com.ancestry.FamilyTreeMaker2[3417]: *** set a breakpoint in malloc_error_break to debug Jan 12 21:40:27 luke2261-mac [0x0-0x1c01c].com.ancestry.FamilyTreeMaker2[3417]: Family Tree Maker 2(3417,0xb0626000) malloc: *** mmap(size=233472) failed (error code=12) Jan 12 21:40:27 luke2261-mac [0x0-0x1c01c].com.ancestry.FamilyTreeMaker2[3417]: *** error: can't allocate region Jan 12 21:40:27 luke2261-mac [0x0-0x1c01c].com.ancestry.FamilyTreeMaker2[3417]: *** set a breakpoint in malloc_error_break to debug Jan 12 21:40:27 luke2261-mac [0x0-0x1c01c].com.ancestry.FamilyTreeMaker2[3417]: Family Tree Maker 2(3417,0xb0626000) malloc: *** mmap(size=368640) failed (error code=12) Jan 12 21:40:27 luke2261-mac [0x0-0x1c01c].com.ancestry.FamilyTreeMaker2[3417]: *** error: can't allocate region Jan 12 21:40:27 luke2261-mac [0x0-0x1c01c].com.ancestry.FamilyTreeMaker2[3417]: *** set a breakpoint in malloc_error_break to debug Jan 12 21:40:27 luke2261-mac [0x0-0x1c01c].com.ancestry.FamilyTreeMaker2[3417]: Family Tree Maker 2(3417,0xb0626000) malloc: *** mmap(size=233472) failed (error code=12) Jan 12 21:40:27 luke2261-mac [0x0-0x1c01c].com.ancestry.FamilyTreeMaker2[3417]: *** error: can't allocate region Jan 12 21:40:27 luke2261-mac [0x0-0x1c01c].com.ancestry.FamilyTreeMaker2[3417]: *** set a breakpoint in malloc_error_break to debug Jan 12 21:40:27 luke2261-mac [0x0-0x1c01c].com.ancestry.FamilyTreeMaker2[3417]: Family Tree Maker 2(3417,0xb0626000) malloc: *** mmap(size=188416) failed (error code=12) Jan 12 21:40:27 luke2261-mac [0x0-0x1c01c].com.ancestry.FamilyTreeMaker2[3417]: *** error: can't allocate region Jan 12 21:40:27 luke2261-mac [0x0-0x1c01c].com.ancestry.FamilyTreeMaker2[3417]: *** set a breakpoint in malloc_error_break to debug Jan 12 21:40:27 luke2261-mac [0x0-0x1c01c].com.ancestry.FamilyTreeMaker2[3417]: Family Tree Maker 2(3417,0xb0626000) malloc: *** mmap(size=163840) failed (error code=12) Jan 12 21:40:27 luke2261-mac [0x0-0x1c01c].com.ancestry.FamilyTreeMaker2[3417]: *** error: can't allocate region Jan 12 21:40:27 luke2261-mac [0x0-0x1c01c].com.ancestry.FamilyTreeMaker2[3417]: *** set a breakpoint in malloc_error_break to debug Jan 12 21:40:27 luke2261-mac [0x0-0x1c01c].com.ancestry.FamilyTreeMaker2[3417]: Family Tree Maker 2(3417,0xb0626000) malloc: *** mmap(size=2232320) failed (error code=12) Jan 12 21:40:27 luke2261-mac [0x0-0x1c01c].com.ancestry.FamilyTreeMaker2[3417]: *** error: can't allocate region Jan 12 21:40:27 luke2261-mac [0x0-0x1c01c].com.ancestry.FamilyTreeMaker2[3417]: *** set a breakpoint in malloc_error_break to debug Jan 12 21:45:50 luke2261-mac librariand[3433]: client connection is invalid: Connection invalid Jan 12 21:45:51 luke2261-mac com.apple.launchd.peruser.501[3279] ([0x0-0x1c01c].com.ancestry.FamilyTreeMaker2[3417]): Exited abnormally: Hangup: 1 ========================= Second message: ========================= ========================= I would like a refund for the FTM MAC 2 product. I purchased it online at ancestry.com . If you like, I will test it as beta. The current support mechanism is not worth the effort or the time to help you resolve issues. I sent you a email earlier today with an issue just with the Migration, large database, etc. Right after that I did this: - Merged Rosa Kelley Born About 1916 with another Rosa Kelly. It appears that Rosa was living her Uncle or counted twice in 2 census records. - Next, I Detached Rosa from Jerome Kelly. - Next, I listed the new Rosa info under Lonnie Kelly. Found her. - When you select Rosa, you no longer see her parents Lonnie, etc. - If you select attach/detach you will see that she is indeed part of the Lonnie Kelly family. This simple operation worked under FTM 2012 in Parallels You can use the same db tree that I placed on dropbox to verify this yourself. Let me know if you want me to send you a dropbox invite or placed the 8GB FTM Tree w/Media on your site some how. I do not wish to spend 2 or 3 days on the phone jumping through hoops for every transaction in FTM MAC 2. You need to develop a better mechanism, e.g., process to upload debug info, along with logs, etc., otherwise FTM MAC 2 is not worth using. Important Note: The author of this message may not be subscribed to this list. If you would like to reply to them, please click on the Message Board URL link above and respond on the board.