This is a Message Board Post that is gatewayed to this mailing list. Author: gmcglamery Surnames: Classification: queries Message Board URL: http://boards.rootsweb.com/topics.software.ftmmac/131/mb.ashx Message Board Post: I just received my copy of FTTM2, installed it, updated it, and am trying to get it to sync with my Ancestry.com tree. After three attempts, both with and without media syncing, nothing happens. The progress bar jumps to the D in Downloading (about 25 % of the way) and then stops. A small 303 kB file is sitting on my hard drive and the online tree is locked when I try to access it. Each time, I throw out the old tree on my hard drive and cancel the sync online. The Web Dashboard shows that I am indeed logged in. Otherwise ... nada, nichts, nothing. I don't lack for horsepower. I'm running a Mac Pro with a 2.8 GHz quad-core chip and 7 Gb of memory under OS X 10.6. The internet connection is Comcast cable. Any ideas on what might be going wrong? By the way, I have the Ancestry app on my iPhone 4S, and it synced instantly and beautifully. As others have said, this is a poor attempt at commercial software. My recommendation to potential buyers at this time is DON'T BUY, DON'T BUY. Important Note: The author of this message may not be subscribed to this list. If you would like to reply to them, please click on the Message Board URL link above and respond on the board.