This is a Message Board Post that is gatewayed to this mailing list. Author: tmccall24 Surnames: Classification: queries Message Board URL: http://boards.rootsweb.com/topics.software.ftmmac/175/mb.ashx Message Board Post: Hi everyone, We have been trying to get FTM for MAC 2 installed for weeks now with little success from customer support. OSX 10.7.4 Brand new machine with nothing else installed but the OS and browsers. When installing FTM it will complete and check for an update. We agree to update to the latest version of FTM and it will download but the moment it says installing it crashes. Support has had us look at various (generic) notes of which none have helped After reviewing the crash file it appears the following is causing the issues and I have seen others with the same error on other sites but no solutions yet. Here are the important pieces of the crash file Process: Family Tree Maker 2 [243] Path: /Applications/Family Tree Maker 2.app/Contents/MacOS/Family Tree Maker 2 Identifier: com.ancestry.FamilyTreeMaker2 Version: 21.2.1 (379) Code Type: X86 (Native) Parent Process: launchd [122] Date/Time: 2012-06-04 16:30:45.689 -0400 OS Version: Mac OS X 10.7.4 (11E53) Report Version: 9 Crashed Thread: 13 Dispatch queue: com.apple.root.default-priority Exception Type: EXC_BAD_ACCESS (SIGABRT) Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000004 . . . Thread 13 Crashed:: Dispatch queue: com.apple.root.default-priority 0 libsystem_kernel.dylib 0x98d519c6 __pthread_kill 10 1 libsystem_c.dylib 0x97d5ef78 pthread_kill 106 2 libsystem_c.dylib 0x97d4fbdd abort 167 3 libmono-2.0.1.dylib 0x00de2984 mono_handle_native_sigsegv 1060 4 libmono-2.0.1.dylib 0x00d2d593 mono_sigsegv_signal_handler 355 5 libsystem_c.dylib 0x97db459b _sigtramp 43 6 ??? 0xffffffff 0 4294967295 7 libmono-2.0.1.dylib 0x00d2d430 mono_sigill_signal_handler 64 8 FTMWebServices 0x00519e2c FTW_convert_axiom_data_source_to_axiom_element 45041 9 FTMWebServices 0x004e4a4b axis2_stub_create_LocatorService 8435 10 com.apple.CoreFoundation 0x933fea9d __invoking___ 29 11 com.apple.CoreFoundation 0x933fe9d9 -[NSInvocation invoke] 137 12 com.apple.Foundation 0x99a7a61a -[NSInvocationOperation main] 267 13 FTMWebServices 0x0052031b axis2_stub_create_TransferService 14706 14 com.apple.Foundation 0x99995347 -[__NSOperationInternal start] 1177 15 com.apple.Foundation 0x99994ea7 -[NSOperation start] 67 16 com.apple.Foundation 0x999a8ffa ____NSOQSchedule_block_invoke_2 135 17 libdispatch.dylib 0x90005fc9 _dispatch_call_block_and_release 15 18 libdispatch.dylib 0x90007028 _dispatch_worker_thread2 231 19 libsystem_c.dylib 0x97d5eb24 _pthread_wqthread 346 20 libsystem_c.dylib 0x97d606fe start_wqthread 30 >From my understanding it looks to be a memory error where FTM is trying to insert something into memory that is no longer present. Anyone here have any ideas so we can get this software to work in Lion? Important Note: The author of this message may not be subscribed to this list. If you would like to reply to them, please click on the Message Board URL link above and respond on the board.