This is a Message Board Post that is gatewayed to this mailing list. Author: sildolan Surnames: Classification: queries Message Board URL: http://boards.rootsweb.com/topics.software.ftmmac/140.1.1/mb.ashx Message Board Post: I also have this problem. The icon just bounces a few times and then nothing happens. I've gone through all the fixes suggested and still nothing. Very disappointed. Don't know what to do next. Important Note: The author of this message may not be subscribed to this list. If you would like to reply to them, please click on the Message Board URL link above and respond on the board.