This is a Message Board Post that is gatewayed to this mailing list. Author: colleenkennedy Surnames: Classification: queries Message Board URL: http://boards.rootsweb.com/topics.software.ftmmac/132.2.1.2/mb.ashx Message Board Post: Hello again, I called Tech Support. They had me perform an uninstall and then I reinstalled the program and now the Fact notes function works. The link they gave me containing directions to follow for the uninstall was: http://ancestry.custhelp.com/cgibin/ancestry.cfg/php/enduser/sab_answer.php?p_faqid=5300&p_sid=**YwlhQk Then, the fact function worked just as Russ described it in his message. Important Note: The author of this message may not be subscribed to this list. If you would like to reply to them, please click on the Message Board URL link above and respond on the board.