This is a Message Board Post that is gatewayed to this mailing list. Author: jackieschmidt1 Surnames: Classification: queries Message Board URL: http://boards.rootsweb.com/topics.software.ftmmac/134.1.1.1.1/mb.ashx Message Board Post: I haven't reported this problem yet. I'm currently having email dialog with customer service about "Hints" issue. This is the current customer service reply to Hints error: "It is possible that the issue you are seeing is directly connected to the fact that there hasn't been a tree index on Ancestry.com for over a month. The tree index will update the searches on Ancestry.com to include all of the changes made. We should be seeing an updated tree index very soon, we apologize for the inconvenience in the meantime." I will report the Media Count issue tomorrow and report back. Important Note: The author of this message may not be subscribed to this list. If you would like to reply to them, please click on the Message Board URL link above and respond on the board.