This is a Message Board Post that is gatewayed to this mailing list. Author: Kitty3245 Surnames: Classification: queries Message Board URL: http://boards.rootsweb.com/topics.software.ftmmac/125.1.1.1.1.1.1.1.1.1.1.2.1.1.1.1.1.1.1.1.1.1.1.1/mb.ashx Message Board Post: Russ, Could you please explain what you meant by: ..."You should not just use the Sync feature, if you you did Download and link with that file." Sorry, I don't understand. Important Note: The author of this message may not be subscribed to this list. If you would like to reply to them, please click on the Message Board URL link above and respond on the board.

This is a Message Board Post that is gatewayed to this mailing list. Author: rworthington Surnames: Classification: queries Message Board URL: http://boards.rootsweb.com/topics.software.ftmmac/125.1.1.1.1.1.1.1.1.1.1.2.1.1.1.1.1.1.1.1.1.1.1/mb.ashx Message Board Post: Kitty, No. Just double click on the Safari ICONS. You should not just use the Sync feature, if you you did Download and link with that file. It sounds like you should be OK. Do one step at a time. Russ Important Note: The author of this message may not be subscribed to this list. If you would like to reply to them, please click on the Message Board URL link above and respond on the board.

This is a Message Board Post that is gatewayed to this mailing list. Author: Kitty3245 Surnames: Classification: queries Message Board URL: http://boards.rootsweb.com/topics.software.ftmmac/125.1.1.1.1.1.1.1.1.1.1.2.1.1.1.1.1.1.1.1.1.1/mb.ashx Message Board Post: Russ, The count matches the media count in AMT and I can see the images, except for the 26 compass images. Are you saying that stories created on AMT don't transfer to FTMM? If I resolve the Place Names, and everything looks ok, would I be safe to link this new tree to AMT? You said something about uploading. I know that AMT is correct except for the profile snafu, so I am hesitant about "uploading". I don't want any compasses to overwrite existing stories or pictures on AMT. On my original download, the very first time, I had media in FTMM. It was when I synced that the media disappeared on FTM, so I'm not too excited about this being resolved yet, unfortunately, but certainly hope so. Thanks for all your help! Important Note: The author of this message may not be subscribed to this list. If you would like to reply to them, please click on the Message Board URL link above and respond on the board.

This is a Message Board Post that is gatewayed to this mailing list. Author: luke2261 Surnames: Classification: queries Message Board URL: http://boards.rootsweb.com/topics.software.ftmmac/113.5/mb.ashx Message Board Post: I sent email to support@ancestry.com regarding an issue with the WIN Migration. I have a tree with 8 GB of media. I had to jump through hoops just to migrate. After migration, I simply attempted a backup. It hangs each time. First message: ========================= Hangs during backup at different points - This is a fresh conversion from Windows FTM 2012 I can provide you the complete files through dropbox. The size is over 8 GB. Also, note that I had issues with the Migration. The first attempt, it appears the 'ftmd' file was too big. So, I backed up the Media and used 'convert -resize 1024x768' To resize all images. After I did the restore I replaced the resized images with the original images. Let me know about the dropbox idea. Everett Bennett Jr Ancestry acct: luke2261 PS I have been using FTM for windows for years and also have been in UNIX and LINUX env since 1978, Regards I see the following errors in the messages of the system : Jan 12 21:40:27 luke2261-mac [0x0-0x1c01c].com.ancestry.FamilyTreeMaker2[3417]: *** error: can't allocate region Jan 12 21:40:27 luke2261-mac [0x0-0x1c01c].com.ancestry.FamilyTreeMaker2[3417]: *** set a breakpoint in malloc_error_break to debug Jan 12 21:40:27 luke2261-mac [0x0-0x1c01c].com.ancestry.FamilyTreeMaker2[3417]: Family Tree Maker 2(3417,0xb0626000) malloc: *** mmap(size=237568) failed (error code=12) Jan 12 21:40:27 luke2261-mac [0x0-0x1c01c].com.ancestry.FamilyTreeMaker2[3417]: *** error: can't allocate region Jan 12 21:40:27 luke2261-mac [0x0-0x1c01c].com.ancestry.FamilyTreeMaker2[3417]: *** set a breakpoint in malloc_error_break to debug Jan 12 21:40:27 luke2261-mac [0x0-0x1c01c].com.ancestry.FamilyTreeMaker2[3417]: Family Tree Maker 2(3417,0xb0626000) malloc: *** mmap(size=233472) failed (error code=12) Jan 12 21:40:27 luke2261-mac [0x0-0x1c01c].com.ancestry.FamilyTreeMaker2[3417]: *** error: can't allocate region Jan 12 21:40:27 luke2261-mac [0x0-0x1c01c].com.ancestry.FamilyTreeMaker2[3417]: *** set a breakpoint in malloc_error_break to debug Jan 12 21:40:27 luke2261-mac [0x0-0x1c01c].com.ancestry.FamilyTreeMaker2[3417]: Family Tree Maker 2(3417,0xb0626000) malloc: *** mmap(size=368640) failed (error code=12) Jan 12 21:40:27 luke2261-mac [0x0-0x1c01c].com.ancestry.FamilyTreeMaker2[3417]: *** error: can't allocate region Jan 12 21:40:27 luke2261-mac [0x0-0x1c01c].com.ancestry.FamilyTreeMaker2[3417]: *** set a breakpoint in malloc_error_break to debug Jan 12 21:40:27 luke2261-mac [0x0-0x1c01c].com.ancestry.FamilyTreeMaker2[3417]: Family Tree Maker 2(3417,0xb0626000) malloc: *** mmap(size=233472) failed (error code=12) Jan 12 21:40:27 luke2261-mac [0x0-0x1c01c].com.ancestry.FamilyTreeMaker2[3417]: *** error: can't allocate region Jan 12 21:40:27 luke2261-mac [0x0-0x1c01c].com.ancestry.FamilyTreeMaker2[3417]: *** set a breakpoint in malloc_error_break to debug Jan 12 21:40:27 luke2261-mac [0x0-0x1c01c].com.ancestry.FamilyTreeMaker2[3417]: Family Tree Maker 2(3417,0xb0626000) malloc: *** mmap(size=188416) failed (error code=12) Jan 12 21:40:27 luke2261-mac [0x0-0x1c01c].com.ancestry.FamilyTreeMaker2[3417]: *** error: can't allocate region Jan 12 21:40:27 luke2261-mac [0x0-0x1c01c].com.ancestry.FamilyTreeMaker2[3417]: *** set a breakpoint in malloc_error_break to debug Jan 12 21:40:27 luke2261-mac [0x0-0x1c01c].com.ancestry.FamilyTreeMaker2[3417]: Family Tree Maker 2(3417,0xb0626000) malloc: *** mmap(size=163840) failed (error code=12) Jan 12 21:40:27 luke2261-mac [0x0-0x1c01c].com.ancestry.FamilyTreeMaker2[3417]: *** error: can't allocate region Jan 12 21:40:27 luke2261-mac [0x0-0x1c01c].com.ancestry.FamilyTreeMaker2[3417]: *** set a breakpoint in malloc_error_break to debug Jan 12 21:40:27 luke2261-mac [0x0-0x1c01c].com.ancestry.FamilyTreeMaker2[3417]: Family Tree Maker 2(3417,0xb0626000) malloc: *** mmap(size=2232320) failed (error code=12) Jan 12 21:40:27 luke2261-mac [0x0-0x1c01c].com.ancestry.FamilyTreeMaker2[3417]: *** error: can't allocate region Jan 12 21:40:27 luke2261-mac [0x0-0x1c01c].com.ancestry.FamilyTreeMaker2[3417]: *** set a breakpoint in malloc_error_break to debug Jan 12 21:45:50 luke2261-mac librariand[3433]: client connection is invalid: Connection invalid Jan 12 21:45:51 luke2261-mac com.apple.launchd.peruser.501[3279] ([0x0-0x1c01c].com.ancestry.FamilyTreeMaker2[3417]): Exited abnormally: Hangup: 1 ========================= Second message: ========================= ========================= I would like a refund for the FTM MAC 2 product. I purchased it online at ancestry.com . If you like, I will test it as beta. The current support mechanism is not worth the effort or the time to help you resolve issues. I sent you a email earlier today with an issue just with the Migration, large database, etc. Right after that I did this: - Merged Rosa Kelley Born About 1916 with another Rosa Kelly. It appears that Rosa was living her Uncle or counted twice in 2 census records. - Next, I Detached Rosa from Jerome Kelly. - Next, I listed the new Rosa info under Lonnie Kelly. Found her. - When you select Rosa, you no longer see her parents Lonnie, etc. - If you select attach/detach you will see that she is indeed part of the Lonnie Kelly family. This simple operation worked under FTM 2012 in Parallels You can use the same db tree that I placed on dropbox to verify this yourself. Let me know if you want me to send you a dropbox invite or placed the 8GB FTM Tree w/Media on your site some how. I do not wish to spend 2 or 3 days on the phone jumping through hoops for every transaction in FTM MAC 2. You need to develop a better mechanism, e.g., process to upload debug info, along with logs, etc., otherwise FTM MAC 2 is not worth using. Important Note: The author of this message may not be subscribed to this list. If you would like to reply to them, please click on the Message Board URL link above and respond on the board.

This is a Message Board Post that is gatewayed to this mailing list. Author: rworthington Surnames: Classification: queries Message Board URL: http://boards.rootsweb.com/topics.software.ftmmac/125.1.1.1.1.1.1.1.1.1.1.2.1.1.1.1.1.1.1.1.1/mb.ashx Message Board Post: Kitty, Sounds like you have all of your media files (Gallery). Can you see the images? I am guessing that the 26 "blue Safari compass" are Stories that you created in your AMT. You need to, if you want, categorize the Media Items. The Place Names will need to be resolved, as FTMM-2 has a different Place Name Authority. Russ Important Note: The author of this message may not be subscribed to this list. If you would like to reply to them, please click on the Message Board URL link above and respond on the board.

This is a Message Board Post that is gatewayed to this mailing list. Author: Kitty3245 Surnames: Classification: queries Message Board URL: http://boards.rootsweb.com/topics.software.ftmmac/125.1.1.1.1.1.1.1.1.1.1.2.1.1.1.1.1.1.1.1/mb.ashx Message Board Post: Russ, I downloaded an unlinked new tree. Now FTMM shows collection of media by category - are all empty; 307 media show under "uncategorized", 26 of these have a blue Safari compass as the "picture". A report showed individuals: 1726; Families 482; sources 3289; multi media 307; tasks: records 19262; errors 6214; time 00:00:25; rate (770 rec/sec). Something about even though some place names match a spelling...all flagged unrecognized until run "resolve all". I couldn't print this out. There is a task list of unrecognized birth dates for 3 people. Now what? Important Note: The author of this message may not be subscribed to this list. If you would like to reply to them, please click on the Message Board URL link above and respond on the board.

This is a Message Board Post that is gatewayed to this mailing list. Author: rworthington Surnames: Classification: queries Message Board URL: http://boards.rootsweb.com/topics.software.ftmmac/126.2/mb.ashx Message Board Post: Annie, The Feature for FTMM-2 that you are talking about is TreeSyncT. This is where you can Download, your Free Ancestry Member Tree (AMT) into FTMM-2. From there you can update the tree in either place and use the SyncNow and the two trees will be in Sync with one another. Why? I like to do my work on my PC. However, if I go on a research trip somewhere, I can still work on it while on the trip. I can also work on the AMT using the Ancestry APP for my iPad. But the real reason is that there are Charts and Reports in FTMM-2 that are not available in the AMT. Does that help? Russ Important Note: The author of this message may not be subscribed to this list. If you would like to reply to them, please click on the Message Board URL link above and respond on the board.

This is a Message Board Post that is gatewayed to this mailing list. Author: Kitty3245 Surnames: Classification: queries Message Board URL: http://boards.rootsweb.com/topics.software.ftmmac/125.1.1.1.1.1.1.1.1.1.1.2.1.1.1.1.1.1.1/mb.ashx Message Board Post: Thank you, I will try this later on. Need more coffee first! Important Note: The author of this message may not be subscribed to this list. If you would like to reply to them, please click on the Message Board URL link above and respond on the board.

This is a Message Board Post that is gatewayed to this mailing list. Author: rworthington Surnames: Classification: queries Message Board URL: http://boards.rootsweb.com/topics.software.ftmmac/125.1.1.1.1.1.1.1.1.1.1.2.1.1.1.1.1.1/mb.ashx Message Board Post: Kitty, Please go to the Knowledge Base website: http://ancestry.custhelp.com/ and enter 5359 in the Search Support field and click on the Search Button. That will take you to an article that should help you with this. Russ Important Note: The author of this message may not be subscribed to this list. If you would like to reply to them, please click on the Message Board URL link above and respond on the board.

This is a Message Board Post that is gatewayed to this mailing list. Author: Kitty3245 Surnames: Classification: queries Message Board URL: http://boards.rootsweb.com/topics.software.ftmmac/125.1.1.1.1.1.1.1.1.1.1.2.1.1.1.1.1/mb.ashx Message Board Post: Sounds good Russ. How do I download from AMT without linking? Also it says If I unlink I cannot link again. I'm confused about this process. I want to be sure my media doesnt get scrambled or anything deleted. I appreciate your help. Important Note: The author of this message may not be subscribed to this list. If you would like to reply to them, please click on the Message Board URL link above and respond on the board.

This is a Message Board Post that is gatewayed to this mailing list. Author: rworthington Surnames: Classification: queries Message Board URL: http://boards.rootsweb.com/topics.software.ftmmac/119.1.1.2.1.1.1.1/mb.ashx Message Board Post: Nerys, Please go to the Knowledge Base website: http://ancestry.custhelp.com/ and enter 5412 in the Search Support field and click on the Search Button. That will take you to an article that should help you with this. Russ Important Note: The author of this message may not be subscribed to this list. If you would like to reply to them, please click on the Message Board URL link above and respond on the board.

This is a Message Board Post that is gatewayed to this mailing list. Author: nerysann Surnames: Classification: queries Message Board URL: http://boards.rootsweb.com/topics.software.ftmmac/119.1.1.2.1.1.1/mb.ashx Message Board Post: Hi Russ, You are kindly helping me out on the other message board - still no luck yet. Regards Ners Important Note: The author of this message may not be subscribed to this list. If you would like to reply to them, please click on the Message Board URL link above and respond on the board.

This is a Message Board Post that is gatewayed to this mailing list. Author: rworthington Surnames: Classification: queries Message Board URL: http://boards.rootsweb.com/topics.software.ftmmac/121.1.1.1.1.1.1.1.1.1/mb.ashx Message Board Post: John But, it's NOT linked to FTMM-2, right? It's "linked" to the file you had BEFORE you reinstalled FTMM-2. So, it's not linked to anything, right? Then you can Download and Link on that line. Russ Important Note: The author of this message may not be subscribed to this list. If you would like to reply to them, please click on the Message Board URL link above and respond on the board.

This is a Message Board Post that is gatewayed to this mailing list. Author: johndgoulding Surnames: Classification: queries Message Board URL: http://boards.rootsweb.com/topics.software.ftmmac/121.1.1.1.1.1.1.1.1/mb.ashx Message Board Post: sorry, but I don't see any "x" on the right end of the line. At the right end of the row is displayed a "do not enter" symbol (as seen in the screenshot) and when clicked, it offers to unlink the tree and FTMM2, but that's not what I want to do. Important Note: The author of this message may not be subscribed to this list. If you would like to reply to them, please click on the Message Board URL link above and respond on the board.

This is a Message Board Post that is gatewayed to this mailing list. Author: dklart Surnames: Classification: queries Message Board URL: http://boards.rootsweb.com/topics.software.ftmmac/126.1/mb.ashx Message Board Post: You don't need to be a paying subscriber to use the Ancestry.com online member tree program. The reason to have your data in a desk-top application is that it's in a desk-top application. You're in control. There's a good deal of commentary on the boards (check out the Member Trees board) about on-line vs desk-top. No, there is no demo of FTM Mac2. Important Note: The author of this message may not be subscribed to this list. If you would like to reply to them, please click on the Message Board URL link above and respond on the board.

This is a Message Board Post that is gatewayed to this mailing list. Author: raspain Surnames: Classification: queries Message Board URL: http://boards.rootsweb.com/topics.software.ftmmac/126/mb.ashx Message Board Post: Hello there, I have a Mac OSX desktop/Version 10.5.8. I have been building my tree(s) for about 3 years now on Ancestry.com. I feel I've pretty much exhausted most of the information gleanable and was thinking I would save myself some money and buy software for my Mac and cancel my subscription as I'm not adding much that's new. Some months I don't have any time to be searching, but am still paying my subscription. I realize this is a new software release (FTM Mac 2) and reviews and bugs are forthcoming. I have no experience with FTM (either platform) nor Reunion, MacFamilyTree or any of the others. 1. Can I upload my tree(s) from Ancestry to the software I would purchase/install on my Mac? Is this what is meant by "synching?" 2. If so, would my information be a mirror image of what I currently have built in my Ancestry trees? 3. Is there any place to view a demo of what that would look like? I'm so used to using Ancestry and FamilySearch. Trying to make a decision. Thank you! Annie Important Note: The author of this message may not be subscribed to this list. If you would like to reply to them, please click on the Message Board URL link above and respond on the board.

This is a Message Board Post that is gatewayed to this mailing list. Author: rworthington Surnames: Classification: queries Message Board URL: http://boards.rootsweb.com/topics.software.ftmmac/125.1.1.1.1.1.1.1.1.1.1.2.1.1.1.1/mb.ashx Message Board Post: Kitty, No, I am a User, like yourself. If the downloaded and linked file in FTMM-2 is NO Good, as you have described, unlinking and download and linking again isn't going to hurt anything. You can always just download your AMT without Linking, then Upload and Link from that downloaded that new file after you know that the FTMM-2 file is OK. Russ Important Note: The author of this message may not be subscribed to this list. If you would like to reply to them, please click on the Message Board URL link above and respond on the board.

This is a Message Board Post that is gatewayed to this mailing list. Author: Kitty3245 Surnames: Classification: queries Message Board URL: http://boards.rootsweb.com/topics.software.ftmmac/125.1.1.1.1.1.1.1.1.1.1.2.1.1.1/mb.ashx Message Board Post: Do you work for Ancestry.com? I am reluctant to do this and risk losing even more. Important Note: The author of this message may not be subscribed to this list. If you would like to reply to them, please click on the Message Board URL link above and respond on the board.

This is a Message Board Post that is gatewayed to this mailing list. Author: rworthington Surnames: Classification: queries Message Board URL: http://boards.rootsweb.com/topics.software.ftmmac/125.1.1.1.1.1.1.1.1.1.1.2.1.1/mb.ashx Message Board Post: Kitty, Please unlink that ATM from FTMM-2. Then Download and Link again, to a NEW FTMM-2 file. Something is wrong with that first download. PLEASE wait until the Media Complete is seen in the Plan Workspace. Russ Important Note: The author of this message may not be subscribed to this list. If you would like to reply to them, please click on the Message Board URL link above and respond on the board.

This is a Message Board Post that is gatewayed to this mailing list. Author: Kitty3245 Surnames: Classification: queries Message Board URL: http://boards.rootsweb.com/topics.software.ftmmac/125.1.1.1.1.1.1.1.1.1.1.2.1/mb.ashx Message Board Post: FTMM-2 says it has 3 media. The images (that I can see) in FTMM-2 are: a magnifying glass, a blue box; the third is not there. So 0 media in FTMM-2. AMT shows the media count I listed previously. Whether it deleted anything on AMT or not I am not sure, but AMT has untied my profile pictures. I agree, they should be the SAME, that's my issue - they certainly are not! Important Note: The author of this message may not be subscribed to this list. If you would like to reply to them, please click on the Message Board URL link above and respond on the board.