This is a Message Board Post that is gatewayed to this mailing list. Author: Riegelbaum Surnames: Classification: queries Message Board URL: http://boards.rootsweb.com/topics.software.ftmmac/113.7.1.1.1.1.1.1.1.1.1/mb.ashx Message Board Post: I suspect the support team is too busy answering our emails to look at the message boards. Hopefully someone in management is, but even if they aren't, they should be aware of the problems, because I sent them to their Executive Office, who responded, "We have forwarded your suggestions to our developers for further review and consideration. In regards to the customer service received, we have forwarded your email to their managers for further review and evaluation." So hopefully they'll get the bugs worked out soon. Important Note: The author of this message may not be subscribed to this list. If you would like to reply to them, please click on the Message Board URL link above and respond on the board.

This is a Message Board Post that is gatewayed to this mailing list. Author: rsfred711 Surnames: Classification: queries Message Board URL: http://boards.rootsweb.com/topics.software.ftmmac/113.7.1.1.1.1.1.1.1.1/mb.ashx Message Board Post: Thank you. I'll follow up on your suggestions. Too bad Ftmm does not do what it is supposed to do, doesn't seem too much to ask. When I talk to the support teams they are nice, helpful about sending emails to tell me how to......except it is always remove and reinstall....give me a break...AND none that I have spoken to have even looked at the message board. Important Note: The author of this message may not be subscribed to this list. If you would like to reply to them, please click on the Message Board URL link above and respond on the board.

This is a Message Board Post that is gatewayed to this mailing list. Author: Anthony0114 Surnames: Classification: queries Message Board URL: http://boards.rootsweb.com/topics.software.ftmmac/150.1/mb.ashx Message Board Post: Same here - it runs fine on initial installation but crashes after installing the update. Guess we will have to wait for another update and see if it fixes things. Menwhile am going to roll back to release version..... Important Note: The author of this message may not be subscribed to this list. If you would like to reply to them, please click on the Message Board URL link above and respond on the board.

This is a Message Board Post that is gatewayed to this mailing list. Author: rsfred711 Surnames: Classification: queries Message Board URL: http://boards.rootsweb.com/topics.software.ftmmac/113.7.1.1.1.1.1.1/mb.ashx Message Board Post: Since I am only 6 months in..but working on my research pretty consistently, I am beginning to wonder if I should cut my losses now on FTMM - had hoped FTMM2 would be better - and go to a new MAC Genealogy product. I thought I did my homework on looking for the best program since I am new to Apple products but am finding that software first built on pc framework may not transition well. Any recommendation for a product? I noticed you mention Reunion. Since FTMM is the only one I have used I am game...would like one that does not crash a lot, and has the capability for stories, photos, reports etc. And like you, the pros you mention on FTMM are good but a lot of cons. Maybe all the good programs also have those features, but seems the MAC field may be limited. Thanks for your help. Important Note: The author of this message may not be subscribed to this list. If you would like to reply to them, please click on the Message Board URL link above and respond on the board.

This is a Message Board Post that is gatewayed to this mailing list. Author: HJC3HJC3 Surnames: Classification: queries Message Board URL: http://boards.rootsweb.com/topics.software.ftmmac/153.1.1.2.1.1.1/mb.ashx Message Board Post: It's ok Russ, I was just teasing ya. You'd be surprised how often I get that. Howard (or Harold, Homer, Harvey or most anything else starting with H) Important Note: The author of this message may not be subscribed to this list. If you would like to reply to them, please click on the Message Board URL link above and respond on the board.

This is a Message Board Post that is gatewayed to this mailing list. Author: rworthington Surnames: Classification: queries Message Board URL: http://boards.rootsweb.com/topics.software.ftmmac/153.1.1.2.1.1/mb.ashx Message Board Post: Howard, My mistake. Sorry. Russ Important Note: The author of this message may not be subscribed to this list. If you would like to reply to them, please click on the Message Board URL link above and respond on the board.

This is a Message Board Post that is gatewayed to this mailing list. Author: HJC3HJC3 Surnames: Classification: queries Message Board URL: http://boards.rootsweb.com/topics.software.ftmmac/153.1.1.2.1/mb.ashx Message Board Post: No problem Ralph. Howard Important Note: The author of this message may not be subscribed to this list. If you would like to reply to them, please click on the Message Board URL link above and respond on the board.

This is a Message Board Post that is gatewayed to this mailing list. Author: HJC3HJC3 Surnames: Classification: queries Message Board URL: http://boards.rootsweb.com/topics.software.ftmmac/153.1.1.1.1/mb.ashx Message Board Post: Yes and no. I was able to get the migration to complete but the resulting file was not able to be opened. I worked extensively with tech support to try to fix the issue. As I recall, the utility that was online was actually an older version than what was bundled with the software. My process did complete so I don't know if I can be of any help to you. Seems to me the issue I had was with the media files. Good Luck, Howard Important Note: The author of this message may not be subscribed to this list. If you would like to reply to them, please click on the Message Board URL link above and respond on the board.

This is a Message Board Post that is gatewayed to this mailing list. Author: rworthington Surnames: Classification: queries Message Board URL: http://boards.rootsweb.com/topics.software.ftmmac/153.1.1.2/mb.ashx Message Board Post: Harold, Sorry, forgot about the CD. I was looking at the Knowledge Base website. Thank you for the clarification. Russ Important Note: The author of this message may not be subscribed to this list. If you would like to reply to them, please click on the Message Board URL link above and respond on the board.

This is a Message Board Post that is gatewayed to this mailing list. Author: farrington2011 Surnames: Classification: queries Message Board URL: http://boards.rootsweb.com/topics.software.ftmmac/153.1.1.1/mb.ashx Message Board Post: I have a 2011 FTM PC file, I am trying to convert it to FTMM 2 which came with the utility. The utility that came with it did not work so I tried the one that FTM has posted in their help section. That one didn't work either. Any ideas? HJC did you get the utility to work? Important Note: The author of this message may not be subscribed to this list. If you would like to reply to them, please click on the Message Board URL link above and respond on the board.

This is a Message Board Post that is gatewayed to this mailing list. Author: HJC3HJC3 Surnames: Classification: queries Message Board URL: http://boards.rootsweb.com/topics.software.ftmmac/153.1.1/mb.ashx Message Board Post: Russ, The migration utility was bundled with FTMM2. It definitely works with FTMM2. As released, it did not convert from 2012 to FTMM2, but would do so from 2011 to FTMM2. If you have a 2012 file you need to first save it as 2011 then convert to FTMM2. Important Note: The author of this message may not be subscribed to this list. If you would like to reply to them, please click on the Message Board URL link above and respond on the board.

This is a Message Board Post that is gatewayed to this mailing list. Author: rworthington Surnames: Classification: queries Message Board URL: http://boards.rootsweb.com/topics.software.ftmmac/153.1/mb.ashx Message Board Post: farrington, I am not sure that the Migration Utility is available for FTMM-2. It's for FTM2011 to FTMM-1. Russ Important Note: The author of this message may not be subscribed to this list. If you would like to reply to them, please click on the Message Board URL link above and respond on the board.

This is a Message Board Post that is gatewayed to this mailing list. Author: rworthington Surnames: Classification: queries Message Board URL: http://boards.rootsweb.com/topics.software.ftmmac/18.1.1.2.1/mb.ashx Message Board Post: hluebbert, Please go to the Knowledge Base website: http://ancestry.custhelp.com/ and enter 452 in the Search Support field and click on the Search Button. That will take you to an article that should help you with this. Russ Important Note: The author of this message may not be subscribed to this list. If you would like to reply to them, please click on the Message Board URL link above and respond on the board.

This is a Message Board Post that is gatewayed to this mailing list. Author: farrington2011 Surnames: Classification: queries Message Board URL: http://boards.rootsweb.com/topics.software.ftmmac/153/mb.ashx Message Board Post: I just bought the MAC 2 version of FTM and am trying to migrate my PC version from FTM 2011. The utility appears to be working and then gets hung up at the end while completing the task: "Inserting 0 rows into TaskCategoryRel table ..." It's been stuck there for hours and I've tried it multiple times with both the ftm and ftmb files, same problem with both. I see others with this problem when I google, but no solutions. Anyone have any ideas or success? Thanks Important Note: The author of this message may not be subscribed to this list. If you would like to reply to them, please click on the Message Board URL link above and respond on the board.

This is a Message Board Post that is gatewayed to this mailing list. Author: carriemel Surnames: Classification: queries Message Board URL: http://boards.rootsweb.com/topics.software.ftmmac/87.3/mb.ashx Message Board Post: You can change the display size in settings and that helps. I totally agree though a bit bummed out at the tiny words. FTM please fix :( Important Note: The author of this message may not be subscribed to this list. If you would like to reply to them, please click on the Message Board URL link above and respond on the board.

This is a Message Board Post that is gatewayed to this mailing list. Author: roger_neilson Surnames: Classification: queries Message Board URL: http://boards.rootsweb.com/topics.software.ftmmac/152.2/mb.ashx Message Board Post: Words of caution, a whole area of a major update that simply is too buggy to try and use properly as yet. I have to echo your comments on the 'support'. My purchase and use of this is because - if the features worked - this software has features that no other competitor has. However its becoemign a real confidence issue for me. So many bugs and no sense of any urgency about support. Important Note: The author of this message may not be subscribed to this list. If you would like to reply to them, please click on the Message Board URL link above and respond on the board.

This is a Message Board Post that is gatewayed to this mailing list. Author: HJC3HJC3 Surnames: Classification: queries Message Board URL: http://boards.rootsweb.com/topics.software.ftmmac/148.2.1.1/mb.ashx Message Board Post: I was able to sync Important Note: The author of this message may not be subscribed to this list. If you would like to reply to them, please click on the Message Board URL link above and respond on the board.

This is a Message Board Post that is gatewayed to this mailing list. Author: Luc227 Surnames: Classification: queries Message Board URL: http://boards.rootsweb.com/topics.software.ftmmac/148.2.1/mb.ashx Message Board Post: Is everyone still getting sync failure today? Mine will not sync right now Hope its on their end Important Note: The author of this message may not be subscribed to this list. If you would like to reply to them, please click on the Message Board URL link above and respond on the board.

This is a Message Board Post that is gatewayed to this mailing list. Author: roger_neilson Surnames: Classification: queries Message Board URL: http://boards.rootsweb.com/topics.software.ftmmac/148.2/mb.ashx Message Board Post: I have been happily synching for days now, really pleased that it seemed to be sorted and working 100%. Today I have made several key changes on the FTMM2 side and it has synched fine - it says. When I open up my Ancestry tree, none of the changes are there....... Wonderful! Important Note: The author of this message may not be subscribed to this list. If you would like to reply to them, please click on the Message Board URL link above and respond on the board.

This is a Message Board Post that is gatewayed to this mailing list. Author: teresahein Surnames: Classification: queries Message Board URL: http://boards.rootsweb.com/topics.software.ftmmac/148.1.2.1.1.1.2/mb.ashx Message Board Post: Sad to say I am also have the same problems. I have not called Ancestry yet, however, it looks that it may be the next best thing to do. I was wondering if I was doing something wrong on my end. Looks like many people have this problem. Important Note: The author of this message may not be subscribed to this list. If you would like to reply to them, please click on the Message Board URL link above and respond on the board.