Hi Jerry and Everyone, Here's how I got to the password webpage. 1. Go to rootsweb.blog 2. Scroll down to July 19th post: Getting into... 3. Click on the URL ending with .../requestChangePassword. Notice the "." between ...account.roots.... Follow instructions to input your Email address. 4. If you get an error message that the server can't be found, go up to the TOP and in the URL, insert that period "." in front of roots. 5. When you get to the password webpage, you should be able to enter your new password. Has to be more than 10. Lots of us are using 13 values of upper & lower case letters, numbers and symbols. Only use the symbols shown. With the new password, wait ~15 minutes, and then you can use your FTP program, like FileZilla to go and look at your files on the new Roots servers. Best of luck, Walt > > Date: Sat, 4 Aug 2018 08:29:29 -0400 > From: "J Taylor`" <ancestor.twigs@gmail.com> > Subject: [FreeHelp]Help with password > To: freepages-help@rootsweb.com > Message-ID: > <CABB36TjQnxf5Yp7EVSxhOJ6u2nTDkuxPsgxawHSyjr1cD-PF5Q@mail.gmail.com> > Content-Type: text/plain; charset="UTF-8" > > My site is online and I have requested a password several times but have > not received it. I get the notice after I request it that if I have not > received it in 15 minutes to try again. I know I am using the right email > address. Who do I contact? > > Thank you, > Jerry Taylor >