> > > Date: Fri, 3 Aug 2018 13:44:45 +0100 > From: Rosemary Probert <rosemary@rprobert.co.uk> > Subject: [FreeHelp]Server not found > To: Freepages Help <freepages-help@rootsweb.com> > Message-ID: <87fd4763-a2b3-736a-3441-b1c36eae1229@rprobert.co.uk> > Content-Type: text/plain; charset="utf-8"; format=flowed > > My site is back online > https://www.rootsweb.com/~rprobert > > So now I'm trying to reset my password - but without success. > > I've read Pat Asher's summary and requested a new password but the link > sent doesn't work - "We can’t connect to the server at > useraccountrootsweb.com" > > I've copied and pasted the link, making sure that it was all there. > I've tried several times within the hour. > And I cleared my cache > > All I can think of now is that the email address I have now isn't the > one I originally opened my account with - probably more than 15 years ago. > > Or am I missing something? > > Thank you > > Rosemary > > Rosemary, I think you may be missing one period in that link between useraccount and rootsweb. I believe this is the correct URL for requesting a password reset. https://useraccount.rootsweb.com/websites/requestChangePassword Hope this helps, -- Charlie Carothers http://www.freebiblecommentary.org <http://freebiblecommentary.org>