Before I start here's a little information on me. I retired after 50 years working in the IT industry first starting with military computers using tubes. Next with a major computer company working with medium and large scale main frame computers. Next came servers, both Novel and Microsoft along with pc's and laptops. I have worked in both the hardware and software side for fifty years. I never seen a screw up as large as Ancestry has done with the Rootsweb servers. The first mistake was taken the running Rootsweb servers down ( yes they may have had security problems but they have been there for years ) before they had the new system up and running with all the major systems tested and working at least 95%. It looks like nothing was tested before letting users try to connect back their webpages. The reply link for changing passwords was/is still incorrect. (missing a period in the password reset link) [ https://useraccountrootsweb.com/websites/changePassword?requestId=..... ] should be [ https://useraccount.rootsweb.com/websites/changePassword?requestId=..... ]. When you finally get connected and change the password, it seems a lot of users ( including me ) still cannot connect to the sftp servers in order to make changes to their webpages. There have been a lot of different ideals posted here on how to connect to the sftp servers but they do not seem to be working for a lot of users ( including me ). Not sure if this because of the password or a sftp connection problem. I have been using filezilla to connect to Rootsweb for many years but have also tried cuteftp plus other ftp programs but still cannot connect. Although I can connect to my website ( https://sites.rootsweb.com/~wlsetzer<https://sites.rootsweb.com/%7Ewlsetzer> ) I notice that the SSI's ( <!--#include virtual="./ssi_header.txt" --> ) that have been working for years is not working. Did they switch webservers from what was being used to different webserver software meaning we will have to switch the SSI's format. Not sure what else is not working on my webpages at this time. I understand our rootsweb websites are a FREE service and we cannot expect a lot but 7 months is a very long time for the servers to be down. It really makes one wander if one would want to use the payed services from Ancestry. Thanks for letting me sound off. Wayne Setzer wsetzer@hotmail.com<mailto:wsetzer@hotmail.com>

Hi Wayne, Did you see a message from Anne earlier today saying that folks who can't sign in should change their passwords? Judy

I saw it, I did it. Did not help. On Wed, Aug 1, 2018 at 9:40 PM JFlorian <cageycat@gmail.com> wrote: > Hi Wayne, > > Did you see a message from Anne earlier today saying that folks who can't > sign in should change their passwords? > > Judy > > _______________________________________________ > Email preferences: http://bit.ly/rootswebpref > Unsubscribe and Archives > https://mailinglists.rootsweb.com/listindexes/search/freepages-help > Privacy Statement: https://ancstry.me/2JWBOdY Terms and Conditions: > https://ancstry.me/2HDBym9 > Rootsweb Blog: http://rootsweb.blog > RootsWeb is funded and supported by Ancestry.com and our loyal RootsWeb > community > -- [image: photo] *Rik Rasmussen* rikrasmussen@gmail.com | Wake Forest, NC <http://facebook.com/rikrasmussen> <http://twitter.com/rikrasmussen>