I re-did my password, waited a half hour, and still can't get into dasisson. My new password had 13 characters. Here's the log from CuteFTP9.3: STATUS:> [8/1/2018 12:41:11 PM] Getting listing "/dasisson/public_html"... STATUS:> [8/1/2018 12:41:11 PM] Resolving host name sitesuser.rootsweb.com... STATUS:> [8/1/2018 12:41:11 PM] Host name sitesuser.rootsweb.com resolved: ip = 52.86.148.35. STATUS:> [8/1/2018 12:41:11 PM] Connecting to SFTP server... sitesuser.rootsweb.com:22 (ip = 52.86.148.35)... STATUS:> [8/1/2018 12:41:13 PM] Can't connect to sitesuser.rootsweb.com:22. STATUS:> [8/1/2018 12:41:13 PM] SFTP connection closed. 　And from FileZilla: Status: Connecting to sitesuser.rootsweb.com... Response: fzSftp started, protocol_version=8 Command: open "dasisson@sitesuser.rootsweb.com" 22 Command: Pass: ************* Error: Authentication failed. Error: Critical error: Could not connect to server