We had a bug in the password code that would allow you to enter 10 or 11 character passwords but they didn't go through. The result page said it did, but it didn't! As of now, you can have 10 to 32 character passwords, but if you entered a 10 to 11 character previously, you need to RESET it. https://useraccount.rootsweb.com/websites/requestChangePassword For those of you who felt like you were losing your minds, I am sorry. :-) Anne

The password was the thing...Thank you. I can access the server, I've downloaded the zip file. My laptop is happy to have everything tucked away again. I've sent the men in white coats away! Bryan On 02-Aug-18 4:03:50 AM, Anne Mitchell <annerootsweb@gmail.com> wrote: We had a bug in the password code that would allow you to enter 10 or 11 character passwords but they didn't go through. The result page said it did, but it didn't! As of now, you can have 10 to 32 character passwords, but if you entered a 10 to 11 character previously, you need to RESET it. https://useraccount.rootsweb.com/websites/requestChangePassword For those of you who felt like you were losing your minds, I am sorry. :-) Anne _______________________________________________ Email preferences: http://bit.ly/rootswebpref Unsubscribe and Archives https://mailinglists.rootsweb.com/listindexes/search/freepages-help Privacy Statement: https://ancstry.me/2JWBOdY Terms and Conditions: https://ancstry.me/2HDBym9 Rootsweb Blog: http://rootsweb.blog RootsWeb is funded and supported by Ancestry.com and our loyal RootsWeb community

Anne, I reset password again yesterday, still not working today for sftp. user name is bowenfamilytn I still get: Status: Connecting to sitesuser.rootsweb.com... Response: fzSftp started, protocol_version=8 Command: open "bowenfamilytn@sitesuser.rootsweb.com" 22 Command: Pass: ********** Error: Authentication failed. Error: Critical error: Could not connect to server Rik Rasmussen [image: photo] *Rik Rasmussen* rikrasmussen@gmail.com Wake Forest, NC <http://facebook.com/rikrasmussen> <http://twitter.com/rikrasmussen> On Wed, Aug 1, 2018 at 12:03 PM Anne Mitchell <annerootsweb@gmail.com> wrote: > We had a bug in the password code that would allow you to enter 10 or 11 > character passwords but they didn't go through. The result page said it > did, but it didn't! > > As of now, you can have 10 to 32 character passwords, but if you entered a > 10 to 11 character previously, you need to RESET it. > > https://useraccount.rootsweb.com/websites/requestChangePassword > > For those of you who felt like you were losing your minds, I am sorry. :-) > > Anne > > -- [image: photo] *Rik Rasmussen* rikrasmussen@gmail.com | Wake Forest, NC <http://facebook.com/rikrasmussen> <http://twitter.com/rikrasmussen>