I'm using latest FileZilla version 3.35.1. I do use SFTP, which I didn't specify before. I called it FTP as a generic name, in the same way that you may refer just to HTML when in fact you mean HTML5, for instance. In FileZilla > File > Site Manager > General, under "Protocol" there is a pull down menu where you can choose the option SFTP. You don't need to type anything in the "Host" box before the host name. Anyway, I've tried typing both, sftp://... and SFTP://... before sitesuser.rootsweb.com and I get the same error: Status: Connecting to sitesuser.rootsweb.com... Response: fzSftp started, protocol_version=8 Command: open "herediasittig@sitesuser.rootsweb.com" 22 Command: Pass: ************* Error: Authentication failed. Error: Critical error: Could not connect to server I hope someone can figure out what is not working. Thanks, Jorge Heredia
Try resetting your password. Our logs show it was a bad password. Anne On Wed, Aug 1, 2018 at 1:40 AM, Jorge Heredia <jorge@xs4all.nl> wrote: > > I'm using latest FileZilla version 3.35.1. > > I do use SFTP, which I didn't specify before. I called it FTP as a generic > name, in the same way that you may refer just to HTML when in fact you mean > HTML5, for instance. > > In FileZilla > File > Site Manager > General, under "Protocol" there is a > pull down menu where you can choose the option SFTP. > > You don't need to type anything in the "Host" box before the host name. > Anyway, I've tried typing both, sftp://... and SFTP://... before > sitesuser.rootsweb.com and I get the same error: > > Status: Connecting to sitesuser.rootsweb.com... > Response: fzSftp started, protocol_version=8 > Command: open "herediasittig@sitesuser.rootsweb.com" 22 > Command: Pass: ************* > Error: Authentication failed. > Error: Critical error: Could not connect to server > > I hope someone can figure out what is not working. > > Thanks, > > Jorge Heredia > > _______________________________________________ > Email preferences: http://bit.ly/rootswebpref > Unsubscribe and Archives https://mailinglists.rootsweb. > com/listindexes/search/freepages-help > Privacy Statement: https://ancstry.me/2JWBOdY Terms and Conditions: > https://ancstry.me/2HDBym9 > Rootsweb Blog: http://rootsweb.blog > RootsWeb is funded and supported by Ancestry.com and our loyal RootsWeb > community >