I have my new password for my site dasisson. I've always used CuteFTP for this, and couldn't connect using my version 8. Apparently version 8 couldn't do SFTP, only FTP. So I upgraded to CuteFTP 9.3, which can do sftp, but it still won't connect. So I installed FileZilla, and it still doesn't connect. I get the same error message that Walter was getting. I'll try again, but is there something simple that people typically overlook? Thanks, Carol Regehr--cregehr@yahoo.com

At 03:27 PM 7/30/2018, Carol Regehr via FREEPAGES-HELP wrote: >I have my new password for my site dasisson. >I've always used CuteFTP for this, and couldn't connect using my >version 8. Apparently version 8 couldn't do SFTP, only FTP. So I >upgraded to CuteFTP 9.3, which can do sftp, but it still won't connect. >So I installed FileZilla, and it still doesn't connect. I get the >same error message that Walter was getting. >I'll try again, but is there something simple that people typically overlook? At 4:18PM EDT, I just confirmed I can connect using BOTH Filezilla and my preferred program, WS_ftp Pro. So I have to assume the parameters you are entering are not correct in some respect. One of the early errors that users committed was entering the host name incorrectly, i.e. siteuser.rootsweb.com or siteusers.rootsweb.com instead of the correct one: sitesuser.rootsweb.com Please go to sites.rootsweb.com/~pasher/ and review the instructions for uploading with various FTP clients posted there. If you still can not connect, copy the entire (failed) connection log and post it here so we can try to identify the error. Pat A.

Here's the log from CuteFTP: STATUS:> [7/30/2018 3:53:23 PM] Getting listing "/dasisson/public_html"... STATUS:> [7/30/2018 3:53:23 PM] Resolving host name sitesuser.rootsweb.com... STATUS:> [7/30/2018 3:53:24 PM] Host name sitesuser.rootsweb.com resolved: ip = 52.86.148.35. STATUS:> [7/30/2018 3:53:24 PM] Connecting to SFTP server... sitesuser.rootsweb.com:22 (ip = 52.86.148.35)... STATUS:> [7/30/2018 3:53:27 PM] Can't connect to sitesuser.rootsweb.com:22. STATUS:> [7/30/2018 3:53:27 PM] SFTP connection closed. From FileZilla: Status: Connecting to sitesuser.rootsweb.com... Response: fzSftp started, protocol_version=8 Command: open "dasisson@sitesuser.rootsweb.com" 22 Command: Pass: *********** Error: Authentication failed. Error: Critical error: Could not connect to server Thank you, Carol On ‎Monday‎, ‎July‎ ‎30‎, ‎2018‎ ‎03‎:‎28‎:‎56‎ ‎PM, Pat Asher <pjroots@att.net> wrote: At 03:27 PM 7/30/2018, Carol Regehr via FREEPAGES-HELP wrote: >I have my new password for my site dasisson. >I've always used CuteFTP for this, and couldn't connect using my >version 8. Apparently version 8 couldn't do SFTP, only FTP. So I >upgraded to CuteFTP 9.3, which can do sftp, but it still won't connect. >So I installed FileZilla, and it still doesn't connect. I get the >same error message that Walter was getting. >I'll try again, but is there something simple that people typically overlook? At 4:18PM EDT, I just confirmed I can connect using BOTH Filezilla and my preferred program, WS_ftp Pro. So I have to assume the parameters you are entering are not correct in some respect. One of the early errors that users committed was entering the host name incorrectly, i.e. siteuser.rootsweb.com or siteusers.rootsweb.com instead of the correct one: sitesuser.rootsweb.com Please go to sites.rootsweb.com/~pasher/ and review the instructions for uploading with various FTP clients posted there. If you still can not connect, copy the entire (failed) connection log and post it here so we can try to identify the error. Pat A. _______________________________________________ Email preferences: http://bit.ly/rootswebpref Unsubscribe and Archives https://mailinglists.rootsweb.com/listindexes/search/freepages-help Privacy Statement: https://ancstry.me/2JWBOdY Terms and Conditions: https://ancstry.me/2HDBym9 Rootsweb Blog: http://rootsweb.blog RootsWeb is funded and supported by Ancestry.com and our loyal RootsWeb community

Carol, I had the engineers check the logs. It is a bad password. Please get the reset link again and change your password. And then reconnect. And that is my advice to everyone seeing an authentication failed error. Anne On Mon, Jul 30, 2018 at 2:14 PM, Carol Regehr via FREEPAGES-HELP < freepages-help@rootsweb.com> wrote: > Here's the log from CuteFTP: > > STATUS:> [7/30/2018 3:53:23 PM] Getting listing "/dasisson/public_html"... > > STATUS:> [7/30/2018 3:53:23 PM] Resolving host name > sitesuser.rootsweb.com... > > STATUS:> [7/30/2018 3:53:24 PM] Host name sitesuser.rootsweb.com > resolved: ip = 52.86.148.35. > > STATUS:> [7/30/2018 3:53:24 PM] Connecting to SFTP server... > sitesuser.rootsweb.com:22 (ip = 52.86.148.35)... > > STATUS:> [7/30/2018 3:53:27 PM] Can't connect to sitesuser.rootsweb.com:22 > . > > STATUS:> [7/30/2018 3:53:27 PM] SFTP connection closed. > > From FileZilla: > > Status: Connecting to sitesuser.rootsweb.com... > > Response: fzSftp started, protocol_version=8 > > Command: open "dasisson@sitesuser.rootsweb.com" 22 > > Command: Pass: *********** > > Error: Authentication failed. > > Error: Critical error: Could not connect to server > Thank you, > Carol > > > > On ‎Monday‎, ‎July‎ ‎30‎, ‎2018‎ ‎03‎:‎28‎:‎56‎ ‎PM, Pat Asher < > pjroots@att.net> wrote: > > At 03:27 PM 7/30/2018, Carol Regehr via FREEPAGES-HELP wrote: > >I have my new password for my site dasisson. > >I've always used CuteFTP for this, and couldn't connect using my > >version 8. Apparently version 8 couldn't do SFTP, only FTP. So I > >upgraded to CuteFTP 9.3, which can do sftp, but it still won't connect. > >So I installed FileZilla, and it still doesn't connect. I get the > >same error message that Walter was getting. > >I'll try again, but is there something simple that people typically > overlook? > > At 4:18PM EDT, I just confirmed I can connect using BOTH Filezilla > and my preferred program, WS_ftp Pro. So I have to assume the > parameters you are entering are not correct in some respect. > > One of the early errors that users committed was entering the host > name incorrectly, i.e. > siteuser.rootsweb.com or siteusers.rootsweb.com > instead of the correct one: > sitesuser.rootsweb.com > > Please go to sites.rootsweb.com/~pasher/ > and review the instructions for uploading with various FTP clients > posted there. If you still can not connect, copy the entire (failed) > connection log and post it here so we can try to identify the error. > > Pat A. > > _______________________________________________ > Email preferences: http://bit.ly/rootswebpref > Unsubscribe and Archives https://mailinglists.rootsweb. > com/listindexes/search/freepages-help > Privacy Statement: https://ancstry.me/2JWBOdY Terms and Conditions: > https://ancstry.me/2HDBym9 > Rootsweb Blog: http://rootsweb.blog > RootsWeb is funded and supported by Ancestry.com and our loyal RootsWeb > community > > > _______________________________________________ > Email preferences: http://bit.ly/rootswebpref > Unsubscribe and Archives https://mailinglists.rootsweb. > com/listindexes/search/freepages-help > Privacy Statement: https://ancstry.me/2JWBOdY Terms and Conditions: > https://ancstry.me/2HDBym9 > Rootsweb Blog: http://rootsweb.blog > RootsWeb is funded and supported by Ancestry.com and our loyal RootsWeb > community >

Woo hoo! I just couldn't get into my site to ftp uploads for updates. I tried everything. I was so frustrated, I stopped trying for a couple of weeks and went off and did other household chores. Today I went through all those Freepage Help list e-mails that had accumulated since then, looking for a clue. And there it was. A discussion about the character &. Heh heh. So now we're back in business. Coffee and donuts on the house! Carol--cregehr@yahoo.com