This may be a special problem: I have three USER NAMES with the same E-mail account. When I use the Request new PassWord webpage, it just asks for the Email. Inputted waltbruetsch@usa.net and got one account: bruetsch This account hasn't yet been brought back on line. Which may explain why I can't connect to the server. (See below) The other USER Names are flmcgs and flmartin. These two sites have been restored. Now, how can I get new passWords for these last two? And how long are the passwords supposed to be? 8? 16? many more? Thank you, Walt Bruetsch Date: Mon, 30 Jul 2018 14:14:50 -0400 From: walter bruetsch <waltbruetsch@usa.net> Subject: [FreeHelp]Tried to connect to FTP server To: <freepages-help@rootsweb.com> Message-ID: <059wgdsNY4080Set.1532974490@web08.cms.usa.net> Content-Type: text/plain; charset="ISO-8859-1" Just received a password string. Using FileZilla and get the following message: Response: fzSFtp started, protocal_version=8 Command: open "bruetschWsites.user.rootsweb.com"22 Command: Trust new Host Key: once Command: Pass:***********many of these Error: Authentication failed Error: Critical error: Could not connect to server. Where does the PassWord begin? .../changePassWord?requestld=****long line of characters, letters, and numbers. Thanks, Walt Bruetsch