Lonnie, all I can think of at this point is that you have a firewall that is preventing the connection. It could be either your AV firewall or your router. Check the settings in your AV program to be sure you have given WS_ftp access rights. Pat At 06:19 PM 3/30/2016, you wrote: >I found the directory of the WS_ftp_log files. >a directory with rtf files , one added everytime i try to connect. >Making the changes didn't work. > >here is the content of the file KettleTree20160330181402_2232.rtf > >Finding Host users.freepages.rootsweb.ancestry.com ... > >Connecting to 66.43.28.143:21 > >Connected to 66.43.28.143:21 in 0.083004 seconds, Waiting for Server Response > >Error reading response from server. > >Connection closed by remote host. > >Host type (1): Unix (Standard) > > >i am at a loss. > >lonnie > > >---------- >From: "Pat Asher" <[email protected]> >To: "LONNIE" <[email protected]> >Cc: "freepages-help" <[email protected]> >Sent: Wednesday, March 30, 2016 5:00:07 PM >Subject: Re: [FreeHelp] freepages login help > >At 04:11 PM 3/30/2016, you wrote: > >It still didnt work! > >the setting: use passive mode for data connection was checked > >the force passive connection to use host address to connect was not checked > >i checked it but that didn;'t work. > >i clicked the details button to get this from connection log! > >Cut and pasted the view log below > > > >Finding Host users.freepages.rootsweb.com ... > >Connecting to 66.43.28.143:21 > >Connected to 66.43.28.143:21 in 0.093600 seconds, Waiting for > Server Response > >Error reading response from server. > >Connection closed by remote host. > >Host type (1): AUTO > >It shouldn't make a difference, but just in case, change the Host Name to: >users.freepages.rootsweb.ancestry.com > >In Site Manager under Startup, enter the remote site folder name: >genealogy_html > >or whatever remote directory where you want your files to appear, >i.e. family_html, history_html, misc_html, etc. > >Under Advanced, >Server Type: FTP >Host Type: Unix (standard) >You should not check the "force passive" box. > >If the connection still fails, copy the ENTIRE connection log for us >to review. > > >Pat A. > > >