The Rootsweb Hit Counter (http://freepages.genealogy.rootsweb.ancestry.com/~gearyfamily/adding-counte r.html ) in my website at : <http://freepages.genealogy.rootsweb.ancestry.com/~coopersofclatt/> http://freepages.genealogy.rootsweb.ancestry.com/~coopersofclatt/ has stopped working after Rootsweb reinstated their site following the outage. The link I have used to reset the counter <http://counter.rootsweb.com/cgi-bin/changecounter.cgi> http://counter.rootsweb.com/cgi-bin/changecounter.cgi also does not work. Rootsweb state in the message below that it's not their responsibility so any suggestions to fix this will be greatly appreciated. Kind regards Allan Sent from my NotebookPC From: RootsWeb.com Support [mailto:[email protected]] Sent: 16 March 2016 19:40 To: [email protected] Subject: Rootsweb Hit Counter not working [Incident: 160316-000872] Image <http://c.ancestry.com/Affiliate/Knowledgebase/Images/Ancestry/rootsweb_logo .jpg> Recently you requested personal assistance from our Support Center. Below is a summary of your request and our response. Please reply to this message if your issue has not been resolved. Thank you for allowing us to be of service to you. _____ Response (Kevin) (03/16/2016 03:39 PM) Dear Allan, Thank you for contacting RootsWeb in regard to the counters not working on your web site. We are sorry for the difficulty. We do not provide technical assistance with the operation of these web pages. We only provide the web space. We recommend that you subscribe to a Mailing List for assistance in resolving any problems that you encounter with them. RootsWeb provides several email lists that are specifically set up to help new webmasters. You can ask questions and receive advice from other users who may have already encountered a similar problem and discovered the answer. You must subscribe to a RootsWeb mailing list to be able to post. * For Freepages accounts, we recommend <http://lists.rootsweb.com/index/other/RootsWeb_Support/Freepages-Help.html> Freepages-Help * For accounts on other servers, subscribe to <http://lists.rootsweb.com/index/other/RootsWeb_Support/RootsWeb-Help.html> RootsWeb-Help * You can search for other RootsWeb support lists at <http://lists.rootsweb.com/> RootsWeb Mailing List When writing to a list with a question about your web site, be sure to include the URL (web address beginning with http://) of the page you are asking about. If there is anything else with which we might assist you, please let us know. Kevin RootsWeb Support Team http://www.rootsweb.ancestry.com Email: [email protected] Customer (Allan Cooper) (03/15/2016 03:58 PM) The Rootsweb Hit Counter in my website is not working and the website to reset the Hit Counter is also not working. Kind regards Allan <http://rootsweb.custhelp.com/rd/AvMjQQpbDv8S~XWyGgAa~yKaFYcq_i75Mv9r~zj~PP_ i.gif> [---001:001362:10150---]

At 10:57 AM 3/17/2016, Allan Cooper via wrote: >The Rootsweb Hit Counter >(http://freepages.genealogy.rootsweb.ancestry.com/~gearyfamily/adding-counte >r.html ) in my website at : ><http://freepages.genealogy.rootsweb.ancestry.com/~coopersofclatt/> >http://freepages.genealogy.rootsweb.ancestry.com/~coopersofclatt/ has >stopped working after Rootsweb reinstated their site following the outage. >The link I have used to reset the counter ><http://counter.rootsweb.com/cgi-bin/changecounter.cgi> >http://counter.rootsweb.com/cgi-bin/changecounter.cgi also does not work. The changecounter script has not worked for years. That said, my counter at <http://freepages.genealogy.rootsweb.ancestry.com/~pasher/> appears to still be working. OTOH, your counter at <http://freepages.genealogy.rootsweb.ancestry.com/!coopersofclatt/> is not displayed at all which leads me to believe the designated counter name in your counter code is not correct, i.e. "df=HitCounterFT" If you have made a record of the correct name for your counter, change your page code to reflect the correct name. Otherwise, try creating a new counter. The instructions are at <http://rootsweb.custhelp.com/app/answers/detail/a_id/3214/kw/counter/session/L3RpbWUvMTQ1ODI0NjY3Ny9zaWQvSEtuNmxKTG0%3D> While I haven't created a new counter in a while, you used to be able to set the starting number for the new counter. Be sure to make a record of the name you choose for the new counter so that you can add it to any page you choose going forward. Pat A.