At 04:11 PM 3/30/2016, you wrote: >It still didnt work! >the setting: use passive mode for data connection was checked >the force passive connection to use host address to connect was not checked >i checked it but that didn;'t work. >i clicked the details button to get this from connection log! >Cut and pasted the view log below > >Finding Host users.freepages.rootsweb.com ... >Connecting to 66.43.28.143:21 >Connected to 66.43.28.143:21 in 0.093600 seconds, Waiting for Server Response >Error reading response from server. >Connection closed by remote host. >Host type (1): AUTO It shouldn't make a difference, but just in case, change the Host Name to: users.freepages.rootsweb.ancestry.com In Site Manager under Startup, enter the remote site folder name: genealogy_html or whatever remote directory where you want your files to appear, i.e. family_html, history_html, misc_html, etc. Under Advanced, Server Type: FTP Host Type: Unix (standard) You should not check the "force passive" box. If the connection still fails, copy the ENTIRE connection log for us to review. Pat A.

I found the directory of the WS_ftp_log files. a directory with rtf files , one added everytime i try to connect. Making the changes didn't work. here is the content of the file KettleTree20160330181402_2232.rtf Finding Host users.freepages.rootsweb.ancestry.com ... Connecting to 66.43.28.143:21 Connected to 66.43.28.143:21 in 0.083004 seconds, Waiting for Server Response Error reading response from server. Connection closed by remote host. Host type (1): Unix (Standard) i am at a loss. lonnie ----- Original Message ----- From: "Pat Asher" <[email protected]> To: "LONNIE" <[email protected]> Cc: "freepages-help" <[email protected]> Sent: Wednesday, March 30, 2016 5:00:07 PM Subject: Re: [FreeHelp] freepages login help At 04:11 PM 3/30/2016, you wrote: >It still didnt work! >the setting: use passive mode for data connection was checked >the force passive connection to use host address to connect was not checked >i checked it but that didn;'t work. >i clicked the details button to get this from connection log! >Cut and pasted the view log below > >Finding Host users.freepages.rootsweb.com ... >Connecting to 66.43.28.143:21 >Connected to 66.43.28.143:21 in 0.093600 seconds, Waiting for Server Response >Error reading response from server. >Connection closed by remote host. >Host type (1): AUTO It shouldn't make a difference, but just in case, change the Host Name to: users.freepages.rootsweb.ancestry.com In Site Manager under Startup, enter the remote site folder name: genealogy_html or whatever remote directory where you want your files to appear, i.e. family_html, history_html, misc_html, etc. Under Advanced, Server Type: FTP Host Type: Unix (standard) You should not check the "force passive" box. If the connection still fails, copy the ENTIRE connection log for us to review. Pat A.