If the counter worked before the outage, and you made no website changes, then the HelpDesk staff doesn't get the difference. If you made no page changes, and it worked before the outage, write back to them and say "Please report this to the sole technician responsible for Rootsweb / Freepages website issues::: The RW counter that worked before the outage stopped working after Rootsweb ran the backups for all web spaces housed under Rootsweb. Nothing was changed to the local or live site by the webmaster." But then, I'd go find a different counter, because RW hasn't fixed lots of stuff. OR, choose what lots of us decided a long time ago:: just stop using any counter on your pages. Freefind or Google Webmaster Tools tells you site and page stats without using an image counter. Judy

Good morning from a sunny France, RW hasn't fixed lots of stuff. Could we know what is now working normally, and what items don't yet - what items may not in the future, if any? Could be useful: no point in aggravating problems by trying to use what's not functional. Thank you, Caroline ____ "Tilberia" http://freepages.family.rootsweb.com/~cmtilbury "TheTilbury Magazine" http://freepages.genealogy.rootsweb.ancestry.com/~cmtilbury/ttm/ttm_frontpage.html Every path has its puddle. Life has no reverse gear. NB: an e-mail message remains the Intellectual Property of the sender; traffic on this e-mail server may be normally subject to UK and French copyright law. -----Original Message----- From: JFlorian via <[email protected]> To: Allan Cooper <[email protected]>; [email protected] <[email protected]> Sent: Thu, 17 Mar 2016 19:15 Subject: Re: [FreeHelp] FW: Rootsweb Hit Counter not working [Incident: 160316-000872] ... But then, I'd go find a different counter, because RW hasn't fixed lots of stuff. ... Judy ------------------------------- To unsubscribe from the list, please send an email to [email protected] with the word 'unsubscribe' without the quotes in the subject and the body of the message