Pat A. has given the accounts address to retrieve account details. Let me review a few other things: 1. Search your email box for the Rootsweb Welcome letter you got when you signed up. *I copied the message and sent mine back to myself with a Subject I can easily find. And I made copies offline. 2. Make sure if you copy info from the email that there is NO space before or after. TYPE the info, don't copy if your copying failed the first time. OR paste your password into Windows Notepad and copy it from there (with no spaces). 3. Some passwords are in MiXeD cAse and MUST be entered exactly as shown. #2 and #3 are unforgiving. One tiny mistake will keep you out of your site. When I was new, I didn't understand these points and was upset when I could not "get in". But if you do as Pat directed to get the info sent to you, then follow the steps above, you'll have a better chance to succeed in accessing your site. Then IF it doesn't work and you have to contact Rootsweb, you'll be able to state what you already tried. Judy