Pat Asher probably can provide a better answer but I would imagine you are going to have to wait until things are back to normal with Rootsweb since their backup appears not to have the information on your site and you cannot create a new one cause that part of their site is not working. Pat G. From: Connie Tooley [mailto:[email protected]] Sent: Monday, April 4, 2016 6:02 PM To: [email protected] Subject: Re: [FreeHelp] FREEPAGES-HELP Digest, Vol 11, Issue 48 October 26 2015. -----Original Message----- From: Patricia Geary < <mailto:[email protected]> [email protected]> To: 'Connie Tooley' < <mailto:[email protected]> [email protected]> Cc: freepages-help < <mailto:[email protected]> [email protected]> Sent: Mon, Apr 4, 2016 4:44 pm Subject: RE: [FreeHelp] FREEPAGES-HELP Digest, Vol 11, Issue 48 Connie, what is the date on the email? After June 2015 perhaps. pat From: Connie Tooley [ <mailto:[email protected]?> mailto:[email protected]] Sent: Monday, April 4, 2016 5:28 PM To: <mailto:[email protected]> [email protected] Subject: Re: [FreeHelp] FREEPAGES-HELP Digest, Vol 11, Issue 48 I have my email, when I signed up and have try it many times. Does not work, I will try to ask for a new site. I ask about this in email and was told No. I will try on the site. Connie -----Original Message----- From: Patricia Geary < <mailto:[email protected]> [email protected]> To: 'Connie Tooley' < <mailto:[email protected]> [email protected]>; freepages-help < <mailto:[email protected]> [email protected]> Sent: Mon, Apr 4, 2016 4:19 pm Subject: RE: [FreeHelp] FREEPAGES-HELP Digest, Vol 11, Issue 48 Connie, have you tried just asking for a new site to be created? Since the backup in many cases only picked up the sites from June 2015, if you applied for it after that, there may be no record at all of your site. Just a thought. Pat G -----Original Message----- From: Connie Tooley via [ <mailto:[email protected]?> mailto:[email protected]] Sent: Monday, April 4, 2016 10:41 AM To: <mailto:[email protected]> [email protected] Subject: Re: [FreeHelp] FREEPAGES-HELP Digest, Vol 11, Issue 48 lost my freepage website after the site hardware problem and now they will not fix my user name and password for the file manager, Why??Already e-mail them and this is there answer????