Connie, have you tried just asking for a new site to be created? Since the backup in many cases only picked up the sites from June 2015, if you applied for it after that, there may be no record at all of your site. Just a thought. Pat G -----Original Message----- From: Connie Tooley via [mailto:[email protected]] Sent: Monday, April 4, 2016 10:41 AM To: [email protected] Subject: Re: [FreeHelp] FREEPAGES-HELP Digest, Vol 11, Issue 48 lost my freepage website after the site hardware problem and now they will not fix my user name and password for the file manager, Why??Already e-mail them and this is there answer????