At 01:45 PM 2/16/2011, Pam Orcutt wrote: >When I requested my free page I thought I could have more than one >free account >I need to rename my account reflecting that I have only one. How do >I do that? Pam, The Freepages agreement states that each user may have only one account, and that account names can NOT be changed. See http://accounts.rootsweb.ancestry.com/index.cgi?op=show&page=freeacct.htm&agree=1 Pat Asher

On 2/16/2011 2:14 PM, Pat Asher wrote: > At 01:45 PM 2/16/2011, Pam Orcutt wrote: >> When I requested my free page I thought I could have more than one >> free account >> I need to rename my account reflecting that I have only one. How do >> I do that? > > Pam, > > The Freepages agreement states that each user may have only one > account, and that account names can NOT be changed. See > > http://accounts.rootsweb.ancestry.com/index.cgi?op=show&page=freeacct.htm&agree=1 > > > Pat Asher But is there not a facility to contact customer care and ask them to change the account name, or to cancel the account so that a more appropriate name can be selected?? There can not be many companies that would be so rigid that they would deny a reasonable request. Ian Singer -- ========================================================================= See my homepage at http://www.iansinger.com hosted on http://www.1and1.com/?k_id=10623894 All genealogy is stored in TMG from http://www.whollygenes.com Charts and searching using TNG from http://www.tngsitebuilding.com I am near Toronto Canada, can I tell where you are from your reply? =========================================================================