Syble, What site are you trying to have restored? On Tue, Jul 31, 2018 at 12:12 PM, Syble Glasscock via FREEPAGES-HELP < freepages-help@rootsweb.com> wrote: > I filled out the form asking to restore my website, but I rec'd an e-mail > stating the e-mail address, which is this one and the only one I've ever > used with my website, was not a valid e-mail address. What should I > do.Syble syble_gen@yahoo.com > > On Thursday, July 26, 2018, 2:17:20 PM CDT, Pat Asher <pjroots@att.net> > wrote: > > With all the mails we have been receiving about how to get our sites > back on line, I was forgetting what information I had gotten from > where or who, so I put together what is hopefully a one-stop page > that includes the directions we have received from Anne, as well as > tips and suggestions from those of us who have successfully navigated > the new system and various ftp programs. See > > http://sites.rootsweb.com/~pasher/index.html > > > Pat A. > > _______________________________________________ > Email preferences: http://bit.ly/rootswebpref > Unsubscribe and Archives https://mailinglists.rootsweb. > com/listindexes/search/freepages-help > Privacy Statement: https://ancstry.me/2JWBOdY Terms and Conditions: > https://ancstry.me/2HDBym9 > Rootsweb Blog: http://rootsweb.blog > RootsWeb is funded and supported by Ancestry.com and our loyal RootsWeb > community > > > _______________________________________________ > Email preferences: http://bit.ly/rootswebpref > Unsubscribe and Archives https://mailinglists.rootsweb. > com/listindexes/search/freepages-help > Privacy Statement: https://ancstry.me/2JWBOdY Terms and Conditions: > https://ancstry.me/2HDBym9 > Rootsweb Blog: http://rootsweb.blog > RootsWeb is funded and supported by Ancestry.com and our loyal RootsWeb > community >

Not sure if it will work or not as a fp include since the favicon statement goes in the head section. Remember FP only adds what is in between the opening and closing body tag. I add it as part of the DWT which is only available for fp2003 and EW. I thought I remembered someone inserting it using a ssi. pat -----Original Message----- From: JFlorian [mailto:cageycat@gmail.com] Sent: Wednesday, August 1, 2018 12:52 AM To: LIST_freepages-help@rootsweb.com <freepages-help@rootsweb.com> Subject: [FreeHelp]favicon I was wondering, can a favicon sit in a Frontpage _include and still work the same? Or does it have to be on every page? On thousands of pages, it becomes a nuisance on the webmaster's side (like now with sorting out RW real broken links, from just unhinged not-really-broken links). Ideas? http://www.dwuser.com/education/content/quick-tip-adding-a-favicon-to-your-w ebsite/

At 07:32 PM 7/31/2018, Pat Connors wrote: >Is there a difference between rootsweb-help and freepages-help or do >they both cover the freepages? Freepages-Help specializes in Freepages sites and issues specific to them. RootsWeb-Help is primarily for questions about USGenWeb and Homepages sites. But some questions/problems are the same for all web sites, regardless of the type of account you have, especially now when we are all learning how to get our RootsWeb hosted web sites back on line. Pat Asher List Admin for both :)

I'm using latest FileZilla version 3.35.1. I do use SFTP, which I didn't specify before. I called it FTP as a generic name, in the same way that you may refer just to HTML when in fact you mean HTML5, for instance. In FileZilla > File > Site Manager > General, under "Protocol" there is a pull down menu where you can choose the option SFTP. You don't need to type anything in the "Host" box before the host name. Anyway, I've tried typing both, sftp://... and SFTP://... before sitesuser.rootsweb.com and I get the same error: Status:    Connecting to sitesuser.rootsweb.com... Response:    fzSftp started, protocol_version=8 Command:    open "herediasittig@sitesuser.rootsweb.com" 22 Command:    Pass: ************* Error:    Authentication failed. Error:    Critical error: Could not connect to server I hope someone can figure out what is not working. Thanks, Jorge Heredia

Henrik, I think you are right. It's not us who are wrong it's rootsweb's side. Every password I have changed (3 now) is not accepted. Caps or not with SFTP makes no difference. I've posted a note in to Filezilla's forum, and the immediate answer from one of their respondents is to go back to the server's admin. So over to Rootsweb I'd say. Bryan On 01-Aug-18 5:27:38 PM, Henrik Rasmussen <rikrasmussen@gmail.com> wrote: I normally put the sites in the site manager and don't use those one time boxes. However, I tried it and still does not work for me. I did notice that if I type SFTP Filezilla converts it to sftp. It seems that the server is not accepting the new password I recently set up. [image: photo] *Rik Rasmussen* rikrasmussen@gmail.com Wake Forest, NC On Tue, Jul 31, 2018 at 5:18 PM walter bruetsch wrote: > In FileZilla, the SFTP goes into the host "box", located top,left hand > side. > SFTP://sitesuser.rootsweb.com > > The Port is 22. You supply the User and PassWord. > I am using the latest download version of FileZilla. Just 2 days old. > > Wishing you success, Walt > > > > Date: Tue, 31 Jul 2018 11:23:11 -0400 > From: walter bruetsch > Subject: [FreeHelp]Obtaining new password > To: > Message-ID: > Content-Type: text/plain; charset="ISO-8859-1" > > The process of obtaining a new password was successful! > > However, be aware that the link to move to the next webpage, where you will > "enter your desired PW", needs to have a period "." after useraccount. and > before .rootsweb.com. (Only 1 period: useraccount.rootsweb.com) > > Then, when I entered my information into FileZilla, sftp didn't work, but > SFTP > did. > Entering all caps worked. (SFTP://sites.....) > > Now I can breath again. Best wishes, Walt Bruetsch > > > > ------------------------------ > > Date: Tue, 31 Jul 2018 10:32:23 -0500 > From: the cohens > Subject: [FreeHelp]Re: Can't FTP connect with FileZilla > To: Freepages Web Sites > Message-ID: > > KcDYD091XT8iVvZqwny8pVYY-u1mu6gA4UxDQgzJr+w@mail.gmail.com> > Content-Type: text/plain; charset="UTF-8" > > Hi Jorge, > > Did you read Walter's post? He said that sftp did NOT work in > FileZilla but SFTP did work. > > Also, ftp is not permitted, you can only use sftp or SFTP. Plain ftp > has minimal security, which is why it is no longer permitted. > > If SFTP does not work in your FileZilla, you may need to compare > versions of FileZilla, in case different versions are picky about > whether to use sftp or SFTP. > > > Date: Tue, 31 Jul 2018 12:34:07 -0400 > From: Henrik Rasmussen > Subject: [FreeHelp]Re: Obtaining new password > To: Freepages Web Sites > Message-ID: > > TvAtp-Y6sVTqC8S90OA2ECTisKXmw7At+zQDLS+eOcnGA@mail.gmail.com> > Content-Type: text/plain; charset="UTF-8" > > Where in Filezilla did you enter the SFTP? In my Filezilla SFTP is selected > from a pull down menu, not typed in. > > [image: photo] > *Rik Rasmussen* > > rikrasmussen@gmail.com > Wake Forest, NC > > > > [image: photo] > *Rik Rasmussen* > rikrasmussen@gmail.com | Wake Forest, NC > > > ------------------------------ > > > _______________________________________________ > Email preferences: http://bit.ly/rootswebpref > Unsubscribe and Archives > https://mailinglists.rootsweb.com/listindexes/search/freepages-help > Privacy Statement: https://ancstry.me/2JWBOdY Terms and Conditions: > https://ancstry.me/2HDBym9 > Rootsweb Blog: http://rootsweb.blog > RootsWeb is funded and supported by Ancestry.com and our loyal RootsWeb > community > -- [image: photo] *Rik Rasmussen* rikrasmussen@gmail.com | Wake Forest, NC _______________________________________________ Email preferences: http://bit.ly/rootswebpref Unsubscribe and Archives https://mailinglists.rootsweb.com/listindexes/search/freepages-help Privacy Statement: https://ancstry.me/2JWBOdY Terms and Conditions: https://ancstry.me/2HDBym9 Rootsweb Blog: http://rootsweb.blog RootsWeb is funded and supported by Ancestry.com and our loyal RootsWeb community

I normally put the sites in the site manager and don't use those one time boxes. However, I tried it and still does not work for me. I did notice that if I type SFTP Filezilla converts it to sftp. It seems that the server is not accepting the new password I recently set up. [image: photo] *Rik Rasmussen* rikrasmussen@gmail.com Wake Forest, NC <http://facebook.com/rikrasmussen> <http://twitter.com/rikrasmussen> On Tue, Jul 31, 2018 at 5:18 PM walter bruetsch <waltbruetsch@usa.net> wrote: > In FileZilla, the SFTP goes into the host "box", located top,left hand > side. > SFTP://sitesuser.rootsweb.com > > The Port is 22. You supply the User and PassWord. > I am using the latest download version of FileZilla. Just 2 days old. > > Wishing you success, Walt > > > > Date: Tue, 31 Jul 2018 11:23:11 -0400 > From: walter bruetsch <waltbruetsch@usa.net> > Subject: [FreeHelp]Obtaining new password > To: <freepages-help@rootsweb.com> > Message-ID: <418wgEPwL4800Set.1533050591@web07.cms.usa.net> > Content-Type: text/plain; charset="ISO-8859-1" > > The process of obtaining a new password was successful! > > However, be aware that the link to move to the next webpage, where you will > "enter your desired PW", needs to have a period "." after useraccount. and > before .rootsweb.com. (Only 1 period: useraccount.rootsweb.com) > > Then, when I entered my information into FileZilla, sftp didn't work, but > SFTP > did. > Entering all caps worked. (SFTP://sites.....) > > Now I can breath again. Best wishes, Walt Bruetsch > > > > ------------------------------ > > Date: Tue, 31 Jul 2018 10:32:23 -0500 > From: the cohens <the.cohens.in.california@gmail.com> > Subject: [FreeHelp]Re: Can't FTP connect with FileZilla > To: Freepages Web Sites <freepages-help@rootsweb.com> > Message-ID: > <CABkUD9= > KcDYD091XT8iVvZqwny8pVYY-u1mu6gA4UxDQgzJr+w@mail.gmail.com> > Content-Type: text/plain; charset="UTF-8" > > Hi Jorge, > > Did you read Walter's post? He said that sftp did NOT work in > FileZilla but SFTP did work. > > Also, ftp is not permitted, you can only use sftp or SFTP. Plain ftp > has minimal security, which is why it is no longer permitted. > > If SFTP does not work in your FileZilla, you may need to compare > versions of FileZilla, in case different versions are picky about > whether to use sftp or SFTP. > > > Date: Tue, 31 Jul 2018 12:34:07 -0400 > From: Henrik Rasmussen <rikrasmussen@gmail.com> > Subject: [FreeHelp]Re: Obtaining new password > To: Freepages Web Sites <freepages-help@rootsweb.com> > Message-ID: > <CAGDi= > TvAtp-Y6sVTqC8S90OA2ECTisKXmw7At+zQDLS+eOcnGA@mail.gmail.com> > Content-Type: text/plain; charset="UTF-8" > > Where in Filezilla did you enter the SFTP? In my Filezilla SFTP is selected > from a pull down menu, not typed in. > > [image: photo] > *Rik Rasmussen* > > rikrasmussen@gmail.com > Wake Forest, NC > <http://facebook.com/rikrasmussen> <http://twitter.com/rikrasmussen> > > > [image: photo] > *Rik Rasmussen* > rikrasmussen@gmail.com | Wake Forest, NC > <http://facebook.com/rikrasmussen> <http://twitter.com/rikrasmussen> > > ------------------------------ > > > _______________________________________________ > Email preferences: http://bit.ly/rootswebpref > Unsubscribe and Archives > https://mailinglists.rootsweb.com/listindexes/search/freepages-help > Privacy Statement: https://ancstry.me/2JWBOdY Terms and Conditions: > https://ancstry.me/2HDBym9 > Rootsweb Blog: http://rootsweb.blog > RootsWeb is funded and supported by Ancestry.com and our loyal RootsWeb > community > -- [image: photo] *Rik Rasmussen* rikrasmussen@gmail.com | Wake Forest, NC <http://facebook.com/rikrasmussen> <http://twitter.com/rikrasmussen>

If any other webmaster preceded you, that's what that means. Just put that info in on the bottom of the form. If this is not the problem, ask Anne.

I was wondering, can a favicon sit in a Frontpage _include and still work the same? Or does it have to be on every page? On thousands of pages, it becomes a nuisance on the webmaster's side (like now with sorting out RW real broken links, from just unhinged not-really-broken links). Ideas? http://www.dwuser.com/education/content/quick-tip-adding-a-favicon-to-your-website/

The 2 are different. However, fortunately, both Pat A and Pat G are on both lists. And Anne (staff) is on the RW list.

Is there a difference between rootsweb-help and freepages-help or do they both cover the freepages? -- Pat Connors http://www.connorsgenealogy.com

In FileZilla, the SFTP goes into the host "box", located top,left hand side. SFTP://sitesuser.rootsweb.com The Port is 22. You supply the User and PassWord. I am using the latest download version of FileZilla. Just 2 days old. Wishing you success, Walt Date: Tue, 31 Jul 2018 11:23:11 -0400 From: walter bruetsch <waltbruetsch@usa.net> Subject: [FreeHelp]Obtaining new password To: <freepages-help@rootsweb.com> Message-ID: <418wgEPwL4800Set.1533050591@web07.cms.usa.net> Content-Type: text/plain; charset="ISO-8859-1" The process of obtaining a new password was successful! However, be aware that the link to move to the next webpage, where you will "enter your desired PW", needs to have a period "." after useraccount. and before .rootsweb.com. (Only 1 period: useraccount.rootsweb.com) Then, when I entered my information into FileZilla, sftp didn't work, but SFTP did. Entering all caps worked. (SFTP://sites.....) Now I can breath again. Best wishes, Walt Bruetsch ------------------------------ Date: Tue, 31 Jul 2018 10:32:23 -0500 From: the cohens <the.cohens.in.california@gmail.com> Subject: [FreeHelp]Re: Can't FTP connect with FileZilla To: Freepages Web Sites <freepages-help@rootsweb.com> Message-ID: <CABkUD9=KcDYD091XT8iVvZqwny8pVYY-u1mu6gA4UxDQgzJr+w@mail.gmail.com> Content-Type: text/plain; charset="UTF-8" Hi Jorge, Did you read Walter's post? He said that sftp did NOT work in FileZilla but SFTP did work. Also, ftp is not permitted, you can only use sftp or SFTP. Plain ftp has minimal security, which is why it is no longer permitted. If SFTP does not work in your FileZilla, you may need to compare versions of FileZilla, in case different versions are picky about whether to use sftp or SFTP. Date: Tue, 31 Jul 2018 12:34:07 -0400 From: Henrik Rasmussen <rikrasmussen@gmail.com> Subject: [FreeHelp]Re: Obtaining new password To: Freepages Web Sites <freepages-help@rootsweb.com> Message-ID: <CAGDi=TvAtp-Y6sVTqC8S90OA2ECTisKXmw7At+zQDLS+eOcnGA@mail.gmail.com> Content-Type: text/plain; charset="UTF-8" Where in Filezilla did you enter the SFTP? In my Filezilla SFTP is selected from a pull down menu, not typed in. [image: photo] *Rik Rasmussen* rikrasmussen@gmail.com Wake Forest, NC <http://facebook.com/rikrasmussen> <http://twitter.com/rikrasmussen> [image: photo] *Rik Rasmussen* rikrasmussen@gmail.com | Wake Forest, NC <http://facebook.com/rikrasmussen> <http://twitter.com/rikrasmussen> ------------------------------

I filled out the form asking to restore my website, but I rec'd an e-mail stating the e-mail address, which is this one and the only one I've ever used with my website, was not a valid e-mail address.  What should I do.Syble syble_gen@yahoo.com On Thursday, July 26, 2018, 2:17:20 PM CDT, Pat Asher <pjroots@att.net> wrote: With all the mails we have been receiving about how to get our sites back on line, I was forgetting what information I had gotten from where or who, so I put together what is hopefully a one-stop page that includes the directions we have received from Anne, as well as tips and suggestions from those of us who have successfully navigated the new system and various ftp programs. See http://sites.rootsweb.com/~pasher/index.html Pat A. _______________________________________________ Email preferences: http://bit.ly/rootswebpref Unsubscribe and Archives https://mailinglists.rootsweb.com/listindexes/search/freepages-help Privacy Statement: https://ancstry.me/2JWBOdY Terms and Conditions: https://ancstry.me/2HDBym9 Rootsweb Blog: http://rootsweb.blog RootsWeb is funded and supported by Ancestry.com and our loyal RootsWeb community

Where in Filezilla did you enter the SFTP? In my Filezilla SFTP is selected from a pull down menu, not typed in. [image: photo] *Rik Rasmussen* rikrasmussen@gmail.com Wake Forest, NC <http://facebook.com/rikrasmussen> <http://twitter.com/rikrasmussen> On Tue, Jul 31, 2018 at 11:23 AM walter bruetsch <waltbruetsch@usa.net> wrote: > The process of obtaining a new password was successful! > > However, be aware that the link to move to the next webpage, where you will > "enter your desired PW", needs to have a period "." after useraccount. and > before .rootsweb.com. (Only 1 period: useraccount.rootsweb.com) > > Then, when I entered my information into FileZilla, sftp didn't work, but > SFTP > did. > Entering all caps worked. (SFTP://sites.....) > > Now I can breath again. Best wishes, Walt Bruetsch > > > > _______________________________________________ > Email preferences: http://bit.ly/rootswebpref > Unsubscribe and Archives > https://mailinglists.rootsweb.com/listindexes/search/freepages-help > Privacy Statement: https://ancstry.me/2JWBOdY Terms and Conditions: > https://ancstry.me/2HDBym9 > Rootsweb Blog: http://rootsweb.blog > RootsWeb is funded and supported by Ancestry.com and our loyal RootsWeb > community > -- [image: photo] *Rik Rasmussen* rikrasmussen@gmail.com | Wake Forest, NC <http://facebook.com/rikrasmussen> <http://twitter.com/rikrasmussen>

Hi Jorge, Did you read Walter's post? He said that sftp did NOT work in FileZilla but SFTP did work. Also, ftp is not permitted, you can only use sftp or SFTP. Plain ftp has minimal security, which is why it is no longer permitted. If SFTP does not work in your FileZilla, you may need to compare versions of FileZilla, in case different versions are picky about whether to use sftp or SFTP. On 7/31/18, Jorge Heredia <jorge@xs4all.nl> wrote: > Day after day I keep trying and trying and cannot connect with FileZilla. > > I've got ocassionally some other errors but this is the most frequent > error log: > > Status: Connecting to sitesuser.rootsweb.com... > Response: fzSftp started, protocol_version=8 > Command: open "herediasittig@sitesuser.rootsweb.com" 22 > Command: Pass: ************* > Error: Authentication failed. > Error: Critical error: Could not connect to server >

The process of obtaining a new password was successful! However, be aware that the link to move to the next webpage, where you will "enter your desired PW", needs to have a period "." after useraccount. and before .rootsweb.com. (Only 1 period: useraccount.rootsweb.com) Then, when I entered my information into FileZilla, sftp didn't work, but SFTP did. Entering all caps worked. (SFTP://sites.....) Now I can breath again. Best wishes, Walt Bruetsch

Day after day I keep trying and trying and cannot connect with FileZilla. I've got ocassionally some other errors but this is the most frequent error log: Status:    Connecting to sitesuser.rootsweb.com... Response:    fzSftp started, protocol_version=8 Command:    open "herediasittig@sitesuser.rootsweb.com" 22 Command:    Pass: ************* Error:    Authentication failed. Error:    Critical error: Could not connect to server I have tried changing my password several times. Last time I was very careful to copy and paste the same password when I changed it and when I entered it to FileZilla. So it's is not that I entered the wrong password. I've sent a message before to Ann Mitchell, I haven't got any personal answerbut at least she's aware of this problem. I keep reading these bulletins and don't find an answer to my problem. I see that there are more people with similar problems, and I also understand that Rootsweb has so much to do in order to bring back all the web pages that still many things remain to be fixed on the way. I just want to find the solution to this problem ans hope someone has an idea that finally makes FTP connecting with FileZilla work. Thanks, Jorge Heredia

While we are still bringing hosted websites back online you can now download the contents of what was on your site for you to use. The contents of your site were zipped up on or around July 25, 2018. First, go to https://useraccount.rootsweb.com/websites/getDownloadLinks and enter the email that you believe your hosted website was under. You will receive an email with text that looks like: This email address was used to request the downloadable links for one or more administrator accounts for a website hosted at Rootsweb. If you did not make this request, you may safely ignore this message. Below are links that you can use to download your websites for accounts linked to this email address: Download web site link: vasmyth https://acom-rootsweb-sites.s3.amazonaws.com/www/vasmyth.zip?AWSAccessKeyId= <stuffremoved> Download web site link: vabedfor {We are still processing this website. Try again in a week or two.} These links will expire in 6 months. Sincerely, the Rootsweb Team If there is a link, you may download by clicking on the link. If not, we are still processing. We have processed all sites that have a size of 10G or less. The rest we are working on. Your RootsWeb Team

Carol, I had the engineers check the logs. It is a bad password. Please get the reset link again and change your password. And then reconnect. And that is my advice to everyone seeing an authentication failed error. Anne On Mon, Jul 30, 2018 at 2:14 PM, Carol Regehr via FREEPAGES-HELP < freepages-help@rootsweb.com> wrote: > Here's the log from CuteFTP: > > STATUS:> [7/30/2018 3:53:23 PM] Getting listing "/dasisson/public_html"... > > STATUS:> [7/30/2018 3:53:23 PM] Resolving host name > sitesuser.rootsweb.com... > > STATUS:> [7/30/2018 3:53:24 PM] Host name sitesuser.rootsweb.com > resolved: ip = 52.86.148.35. > > STATUS:> [7/30/2018 3:53:24 PM] Connecting to SFTP server... > sitesuser.rootsweb.com:22 (ip = 52.86.148.35)... > > STATUS:> [7/30/2018 3:53:27 PM] Can't connect to sitesuser.rootsweb.com:22 > . > > STATUS:> [7/30/2018 3:53:27 PM] SFTP connection closed. > > From FileZilla: > > Status: Connecting to sitesuser.rootsweb.com... > > Response: fzSftp started, protocol_version=8 > > Command: open "dasisson@sitesuser.rootsweb.com" 22 > > Command: Pass: *********** > > Error: Authentication failed. > > Error: Critical error: Could not connect to server > Thank you, > Carol > > > > On ‎Monday‎, ‎July‎ ‎30‎, ‎2018‎ ‎03‎:‎28‎:‎56‎ ‎PM, Pat Asher < > pjroots@att.net> wrote: > > At 03:27 PM 7/30/2018, Carol Regehr via FREEPAGES-HELP wrote: > >I have my new password for my site dasisson. > >I've always used CuteFTP for this, and couldn't connect using my > >version 8. Apparently version 8 couldn't do SFTP, only FTP. So I > >upgraded to CuteFTP 9.3, which can do sftp, but it still won't connect. > >So I installed FileZilla, and it still doesn't connect. I get the > >same error message that Walter was getting. > >I'll try again, but is there something simple that people typically > overlook? > > At 4:18PM EDT, I just confirmed I can connect using BOTH Filezilla > and my preferred program, WS_ftp Pro. So I have to assume the > parameters you are entering are not correct in some respect. > > One of the early errors that users committed was entering the host > name incorrectly, i.e. > siteuser.rootsweb.com or siteusers.rootsweb.com > instead of the correct one: > sitesuser.rootsweb.com > > Please go to sites.rootsweb.com/~pasher/ > and review the instructions for uploading with various FTP clients > posted there. If you still can not connect, copy the entire (failed) > connection log and post it here so we can try to identify the error. > > Pat A. > > _______________________________________________ > Email preferences: http://bit.ly/rootswebpref > Unsubscribe and Archives https://mailinglists.rootsweb. > com/listindexes/search/freepages-help > Privacy Statement: https://ancstry.me/2JWBOdY Terms and Conditions: > https://ancstry.me/2HDBym9 > Rootsweb Blog: http://rootsweb.blog > RootsWeb is funded and supported by Ancestry.com and our loyal RootsWeb > community > > > _______________________________________________ > Email preferences: http://bit.ly/rootswebpref > Unsubscribe and Archives https://mailinglists.rootsweb. > com/listindexes/search/freepages-help > Privacy Statement: https://ancstry.me/2JWBOdY Terms and Conditions: > https://ancstry.me/2HDBym9 > Rootsweb Blog: http://rootsweb.blog > RootsWeb is funded and supported by Ancestry.com and our loyal RootsWeb > community >

Here's the log from CuteFTP: STATUS:> [7/30/2018 3:53:23 PM] Getting listing "/dasisson/public_html"... STATUS:> [7/30/2018 3:53:23 PM] Resolving host name sitesuser.rootsweb.com... STATUS:> [7/30/2018 3:53:24 PM] Host name sitesuser.rootsweb.com resolved: ip = 52.86.148.35. STATUS:> [7/30/2018 3:53:24 PM] Connecting to SFTP server... sitesuser.rootsweb.com:22 (ip = 52.86.148.35)... STATUS:> [7/30/2018 3:53:27 PM] Can't connect to sitesuser.rootsweb.com:22. STATUS:> [7/30/2018 3:53:27 PM] SFTP connection closed. From FileZilla: Status: Connecting to sitesuser.rootsweb.com... Response: fzSftp started, protocol_version=8 Command: open "dasisson@sitesuser.rootsweb.com" 22 Command: Pass: *********** Error: Authentication failed. Error: Critical error: Could not connect to server Thank you, Carol On ‎Monday‎, ‎July‎ ‎30‎, ‎2018‎ ‎03‎:‎28‎:‎56‎ ‎PM, Pat Asher <pjroots@att.net> wrote: At 03:27 PM 7/30/2018, Carol Regehr via FREEPAGES-HELP wrote: >I have my new password for my site dasisson. >I've always used CuteFTP for this, and couldn't connect using my >version 8. Apparently version 8 couldn't do SFTP, only FTP. So I >upgraded to CuteFTP 9.3, which can do sftp, but it still won't connect. >So I installed FileZilla, and it still doesn't connect. I get the >same error message that Walter was getting. >I'll try again, but is there something simple that people typically overlook? At 4:18PM EDT, I just confirmed I can connect using BOTH Filezilla and my preferred program, WS_ftp Pro. So I have to assume the parameters you are entering are not correct in some respect. One of the early errors that users committed was entering the host name incorrectly, i.e. siteuser.rootsweb.com or siteusers.rootsweb.com instead of the correct one: sitesuser.rootsweb.com Please go to sites.rootsweb.com/~pasher/ and review the instructions for uploading with various FTP clients posted there. If you still can not connect, copy the entire (failed) connection log and post it here so we can try to identify the error. Pat A. _______________________________________________ Email preferences: http://bit.ly/rootswebpref Unsubscribe and Archives https://mailinglists.rootsweb.com/listindexes/search/freepages-help Privacy Statement: https://ancstry.me/2JWBOdY Terms and Conditions: https://ancstry.me/2HDBym9 Rootsweb Blog: http://rootsweb.blog RootsWeb is funded and supported by Ancestry.com and our loyal RootsWeb community

At 03:27 PM 7/30/2018, Carol Regehr via FREEPAGES-HELP wrote: >I have my new password for my site dasisson. >I've always used CuteFTP for this, and couldn't connect using my >version 8. Apparently version 8 couldn't do SFTP, only FTP. So I >upgraded to CuteFTP 9.3, which can do sftp, but it still won't connect. >So I installed FileZilla, and it still doesn't connect. I get the >same error message that Walter was getting. >I'll try again, but is there something simple that people typically overlook? At 4:18PM EDT, I just confirmed I can connect using BOTH Filezilla and my preferred program, WS_ftp Pro. So I have to assume the parameters you are entering are not correct in some respect. One of the early errors that users committed was entering the host name incorrectly, i.e. siteuser.rootsweb.com or siteusers.rootsweb.com instead of the correct one: sitesuser.rootsweb.com Please go to sites.rootsweb.com/~pasher/ and review the instructions for uploading with various FTP clients posted there. If you still can not connect, copy the entire (failed) connection log and post it here so we can try to identify the error. Pat A.