Yvonne, Stick with Filezilla. The problems are not yours. To avoid all the pitfalls - created by Rootsweb I must say: In Filezilla Open File/Site Manager - (you've probably done this a million times before!) Use SFTP Host: sitesuser.rootsweb.com - Watch the spelling they don't make it easy - they are technocrats not humans! Logon is Normal User and Password as yours. BUT rootsweb has acknowledged their password system was rubbish. So before you start -  go to here (AGAIN!!) https://useraccount.rootsweb.com/websites/requestChangePassword [https://useraccount.rootsweb.com/websites/requestChangePassword]  and change your password to at least 13 characters, one number and one character like ! # ) ( Even though you've probably done it ten+ times before, as I have! But I'm now working! Wait at least 15 minutes. Then try and login to your old pages with Filezilla: http://sites.rootsweb.com/~your username/index.html (index bit not totally necessary) Give it another 10 mins and try again. Give me an email if you're stuck. Bryan NZ On 02-Aug-18 4:42:50 PM, Yvonne Bowers <ybowers@gmail.com> wrote: After great advice off and on-list, I had a 14 character password and am using FileZilla instead of Dreamweaver CS5 to connect to the servers. Again using SFTP - SSH File Transfer Protocol; sitesuser.rootswebl.com, logon type Normal, User ybowers, new 14-character password on Port 22 I am continually getting: Error: Disconnected: No supported authentication methods available (server sent: publickey,gssapi-keyex,gssapi-with-mic) Error: Could not connect to server Would greatly appreciate some additional help. Also, my sites are all active but I never got any kind of a letter from Rootsweb. Was I supposed to? They are my sites - here’s an example of one of the URLS http://sites.rootsweb.com/~yvonne/norcallib.html BTW, I also tried ~yvonne instead of ybowers. No go. Thank you all! Y. Yvonne Bowers Listmom, Boardmom, Webmom Rootsweb since 1997 _______________________________________________ Email preferences: http://bit.ly/rootswebpref Unsubscribe and Archives https://mailinglists.rootsweb.com/listindexes/search/freepages-help Privacy Statement: https://ancstry.me/2JWBOdY Terms and Conditions: https://ancstry.me/2HDBym9 Rootsweb Blog: http://rootsweb.blog RootsWeb is funded and supported by Ancestry.com and our loyal RootsWeb community

Yvonne, You posted the following url - http://sites.rootsweb.com/~yvonne/norcallib.html - which worked! Please check carefully the FTP data you posted, especially the ybowers versus yvonne. Barry /If you don't know where you are going, any road will get you there./ - /Lewis Carroll./ On 2/08/2018 16:42, Yvonne Bowers wrote: > After great advice off and on-list, I had a 14 character password and am using FileZilla instead of Dreamweaver CS5 to connect to the servers. > > Again using SFTP - SSH File Transfer Protocol; sitesuser.rootswebl.com, logon type Normal, User ybowers, new 14-character password on Port 22 > I am continually getting: > > Error: Disconnected: No supported authentication methods available (server sent: publickey,gssapi-keyex,gssapi-with-mic) > Error: Could not connect to server > > Would greatly appreciate some additional help. > > Also, my sites are all active but I never got any kind of a letter from Rootsweb. Was I supposed to? They are my sites - here’s an example of one of the URLS > > http://sites.rootsweb.com/~yvonne/norcallib.html > > BTW, I also tried ~yvonne instead of ybowers. No go. > > Thank you all! > > Y. > > > > > Yvonne Bowers > Listmom, Boardmom, Webmom > Rootsweb since 1997 > > > > > _______________________________________________ > Email preferences: http://bit.ly/rootswebpref > Unsubscribe and Archives https://mailinglists.rootsweb.com/listindexes/search/freepages-help > Privacy Statement: https://ancstry.me/2JWBOdY Terms and Conditions: https://ancstry.me/2HDBym9 > Rootsweb Blog: http://rootsweb.blog > RootsWeb is funded and supported by Ancestry.com and our loyal RootsWeb community

After great advice off and on-list, I had a 14 character password and am using FileZilla instead of Dreamweaver CS5 to connect to the servers. Again using SFTP - SSH File Transfer Protocol; sitesuser.rootswebl.com, logon type Normal, User ybowers, new 14-character password on Port 22 I am continually getting: Error: Disconnected: No supported authentication methods available (server sent: publickey,gssapi-keyex,gssapi-with-mic) Error: Could not connect to server Would greatly appreciate some additional help. Also, my sites are all active but I never got any kind of a letter from Rootsweb. Was I supposed to? They are my sites - here’s an example of one of the URLS http://sites.rootsweb.com/~yvonne/norcallib.html BTW, I also tried ~yvonne instead of ybowers. No go. Thank you all! Y. Yvonne Bowers Listmom, Boardmom, Webmom Rootsweb since 1997

Cindy, You have been lucky! Reading everything carefully and noting the "go to" bits has obviously worked for you. For those who are still having trouble, Anne Mitchell has posted that those who used the original 10 - 11 character password, and were successful, will need to reset their password once more, i.e. [https://useraccount.rootsweb.com/websites/changePassword?requestId=.....] Passwords must be between 10 and 32 characters long, and must contain at least one uppercase letter, one lowercase letter, one number, and one of the following special characters: _ ! & @ # ( ) Asterisk (*) is not an accepted character. Perserverance is a virtue! Barry

Thank you all for the directions and updates about logging in to FileZilla. I have used it for several years to upload to my freepages and love it. I have a 12 character password (the only one since requesting my site to come back online), the newest version of FileZilla, and the information provided regarding all the correct settings to use. I was able to log on with my first attempt. I intend to wait to update my site until all the bugs are worked out. Thank you again for all the clarifications! Cindy Blankenship Sent from my iPhone

Not sure if it will work or not as a fp include since the favicon statement goes in the head section. Remember FP only adds what is in between the opening and closing body tag. I add it as part of the DWT which is only available for fp2003 and EW. ----- Thanks Pat. I'll just put up with it, I guess.

Hi Wayne, Did you see a message from Anne earlier today saying that folks who can't sign in should change their passwords? Judy

Before I start here's a little information on me. I retired after 50 years working in the IT industry first starting with military computers using tubes. Next with a major computer company working with medium and large scale main frame computers. Next came servers, both Novel and Microsoft along with pc's and laptops. I have worked in both the hardware and software side for fifty years. I never seen a screw up as large as Ancestry has done with the Rootsweb servers. The first mistake was taken the running Rootsweb servers down ( yes they may have had security problems but they have been there for years ) before they had the new system up and running with all the major systems tested and working at least 95%. It looks like nothing was tested before letting users try to connect back their webpages. The reply link for changing passwords was/is still incorrect. (missing a period in the password reset link) [ https://useraccountrootsweb.com/websites/changePassword?requestId=..... ] should be [ https://useraccount.rootsweb.com/websites/changePassword?requestId=..... ]. When you finally get connected and change the password, it seems a lot of users ( including me ) still cannot connect to the sftp servers in order to make changes to their webpages. There have been a lot of different ideals posted here on how to connect to the sftp servers but they do not seem to be working for a lot of users ( including me ). Not sure if this because of the password or a sftp connection problem. I have been using filezilla to connect to Rootsweb for many years but have also tried cuteftp plus other ftp programs but still cannot connect. Although I can connect to my website ( https://sites.rootsweb.com/~wlsetzer<https://sites.rootsweb.com/%7Ewlsetzer> ) I notice that the SSI's ( <!--#include virtual="./ssi_header.txt" --> ) that have been working for years is not working. Did they switch webservers from what was being used to different webserver software meaning we will have to switch the SSI's format. Not sure what else is not working on my webpages at this time. I understand our rootsweb websites are a FREE service and we cannot expect a lot but 7 months is a very long time for the servers to be down. It really makes one wander if one would want to use the payed services from Ancestry. Thanks for letting me sound off. Wayne Setzer wsetzer@hotmail.com<mailto:wsetzer@hotmail.com>

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The password was the thing...Thank you. I can access the server, I've downloaded the zip file. My laptop is happy to have everything tucked away again. I've sent the men in white coats away! Bryan On 02-Aug-18 4:03:50 AM, Anne Mitchell <annerootsweb@gmail.com> wrote: We had a bug in the password code that would allow you to enter 10 or 11 character passwords but they didn't go through. The result page said it did, but it didn't! As of now, you can have 10 to 32 character passwords, but if you entered a 10 to 11 character previously, you need to RESET it. https://useraccount.rootsweb.com/websites/requestChangePassword For those of you who felt like you were losing your minds, I am sorry. :-) Anne _______________________________________________ Email preferences: http://bit.ly/rootswebpref Unsubscribe and Archives https://mailinglists.rootsweb.com/listindexes/search/freepages-help Privacy Statement: https://ancstry.me/2JWBOdY Terms and Conditions: https://ancstry.me/2HDBym9 Rootsweb Blog: http://rootsweb.blog RootsWeb is funded and supported by Ancestry.com and our loyal RootsWeb community

Yvonne, Your information also shows the old server name, it is now sitesuser.rootsweb.com On 8/1/18, Patricia Geary <patgeary@comcast.net> wrote: > Only the newest version of Dreamweaver will allow you to publish through the > software. You will have to publish using a 3rd party FTP like Filezilla. > > pat > > -----Original Message----- > From: Yvonne Bowers [mailto:ybowers@gmail.com] > Sent: Wednesday, August 1, 2018 1:35 PM > To: Freepages Web Sites <freepages-help@rootsweb.com> > Subject: [FreeHelp]Connecting With Dreamweaver > >... I’m trying to connect via: > > sftp > Server Name sites.rootsweb.com <http://sites.rootsweb.com/> > sftp Address: sites.rootsweb.com <http://sites.rootsweb.com/> > User Name: ybowers > Password Just changed it to over 10 letters using the characters suggested > by Jorge >

The ID is sybleg. It is in the genealogy group.  What else do you need?Thanks,Syble Cline Glasscock On Wednesday, August 1, 2018, 10:11:36 AM CDT, Anne Mitchell <annerootsweb@gmail.com> wrote: Syble, What site are you trying to have restored? On Tue, Jul 31, 2018 at 12:12 PM, Syble Glasscock via FREEPAGES-HELP < freepages-help@rootsweb.com> wrote: > I filled out the form asking to restore my website, but I rec'd an e-mail > stating the e-mail address, which is this one and the only one I've ever > used with my website, was not a valid e-mail address.  What should I > do.Syble syble_gen@yahoo.com > >    On Thursday, July 26, 2018, 2:17:20 PM CDT, Pat Asher <pjroots@att.net> > wrote: > >  With all the mails we have been receiving about how to get our sites > back on line, I was forgetting what information I had gotten from > where or who, so I put together what is hopefully a one-stop page > that includes the directions we have received from Anne, as well as > tips and suggestions from those of us who have successfully navigated > the new system and various ftp programs. See > > http://sites.rootsweb.com/~pasher/index.html > > > Pat A. > > _______________________________________________ > Email preferences: http://bit.ly/rootswebpref > Unsubscribe and Archives https://mailinglists.rootsweb. > com/listindexes/search/freepages-help > Privacy Statement: https://ancstry.me/2JWBOdY Terms and Conditions: > https://ancstry.me/2HDBym9 > Rootsweb Blog: http://rootsweb.blog > RootsWeb is funded and supported by Ancestry.com and our loyal RootsWeb > community > > > _______________________________________________ > Email preferences: http://bit.ly/rootswebpref > Unsubscribe and Archives https://mailinglists.rootsweb. > com/listindexes/search/freepages-help > Privacy Statement: https://ancstry.me/2JWBOdY Terms and Conditions: > https://ancstry.me/2HDBym9 > Rootsweb Blog: http://rootsweb.blog > RootsWeb is funded and supported by Ancestry.com and our loyal RootsWeb > community > _______________________________________________ Email preferences: http://bit.ly/rootswebpref Unsubscribe and Archives https://mailinglists.rootsweb.com/listindexes/search/freepages-help Privacy Statement: https://ancstry.me/2JWBOdY Terms and Conditions: https://ancstry.me/2HDBym9 Rootsweb Blog: http://rootsweb.blog RootsWeb is funded and supported by Ancestry.com and our loyal RootsWeb community

Only the newest version of Dreamweaver will allow you to publish through the software. You will have to publish using a 3rd party FTP like Filezilla. pat -----Original Message----- From: Yvonne Bowers [mailto:ybowers@gmail.com] Sent: Wednesday, August 1, 2018 1:35 PM To: Freepages Web Sites <freepages-help@rootsweb.com> Subject: [FreeHelp]Connecting With Dreamweaver All my sites are up and active - yay. Now I’m trying to update them. Using Mac High Sierra, I’ve used Adobe Dreamweaver CS5 v11 for many years for my Rootsweb sites. In trying to connect I’m continually getting the following error: Cannot make connection to the host - Dreamweaver could not connect because the server is down or not accepting connections. I don’t know if that’s true or if I’m just entering something wrong (probably the latter). I’m trying to connect via: sftp Server Name sites.rootsweb.com <http://sites.rootsweb.com/> sftp Address: sites.rootsweb.com <http://sites.rootsweb.com/> User Name: ybowers Password Just changed it to over 10 letters using the characters suggested by Jorge on Port 22 What is the correct entry? Thanks! Yvonne Bowers Listmom, Boardmom, Webmom Rootsweb since 1997 _______________________________________________ Email preferences: http://bit.ly/rootswebpref Unsubscribe and Archives https://mailinglists.rootsweb.com/listindexes/search/freepages-help Privacy Statement: https://ancstry.me/2JWBOdY Terms and Conditions: https://ancstry.me/2HDBym9 Rootsweb Blog: http://rootsweb.blog RootsWeb is funded and supported by Ancestry.com and our loyal RootsWeb community

I re-did my password, waited a half hour, and still can't get into dasisson. My new password had 13 characters. Here's the log from CuteFTP9.3: STATUS:> [8/1/2018 12:41:11 PM] Getting listing "/dasisson/public_html"... STATUS:> [8/1/2018 12:41:11 PM] Resolving host name sitesuser.rootsweb.com... STATUS:> [8/1/2018 12:41:11 PM] Host name sitesuser.rootsweb.com resolved: ip = 52.86.148.35. STATUS:> [8/1/2018 12:41:11 PM] Connecting to SFTP server... sitesuser.rootsweb.com:22 (ip = 52.86.148.35)... STATUS:> [8/1/2018 12:41:13 PM] Can't connect to sitesuser.rootsweb.com:22. STATUS:> [8/1/2018 12:41:13 PM] SFTP connection closed. 　And from FileZilla: Status: Connecting to sitesuser.rootsweb.com... Response: fzSftp started, protocol_version=8 Command: open "dasisson@sitesuser.rootsweb.com" 22 Command: Pass: ************* Error: Authentication failed. Error: Critical error: Could not connect to server

All my sites are up and active - yay. Now I’m trying to update them. Using Mac High Sierra, I’ve used Adobe Dreamweaver CS5 v11 for many years for my Rootsweb sites. In trying to connect I’m continually getting the following error: Cannot make connection to the host - Dreamweaver could not connect because the server is down or not accepting connections. I don’t know if that’s true or if I’m just entering something wrong (probably the latter). I’m trying to connect via: sftp Server Name sites.rootsweb.com <http://sites.rootsweb.com/> sftp Address: sites.rootsweb.com <http://sites.rootsweb.com/> User Name: ybowers Password Just changed it to over 10 letters using the characters suggested by Jorge on Port 22 What is the correct entry? Thanks! Yvonne Bowers Listmom, Boardmom, Webmom Rootsweb since 1997

Thank you Anne, That was it. I used one character that was not in the instructions and apparently wasn't allowed. "Passwords must be between 10 and 32 characters long, and must contain at least one uppercase letter, one lowercase letter, one number, and one of the following special characters: _ ! & @ # ( ) Asterisk (*) is not an accepted character." I reset the password and I am now in. Jorge Heredia

We had a bug in the password code that would allow you to enter 10 or 11 character passwords but they didn't go through. The result page said it did, but it didn't! As of now, you can have 10 to 32 character passwords, but if you entered a 10 to 11 character previously, you need to RESET it. https://useraccount.rootsweb.com/websites/requestChangePassword For those of you who felt like you were losing your minds, I am sorry. :-) Anne

It can take up to 10 to 15 minutes for your password changes to get updated in the system. So try it again now. And if it doesn't work, then go reset your password. SFTP and sftp are the same thing. Anne On Wed, Aug 1, 2018 at 12:54 AM, Bryan <bryannp@gmail.com> wrote: > Henrik, I think you are right. It's not us who are wrong it's rootsweb's > side. Every password I have changed (3 now) is not accepted. Caps or not > with SFTP makes no difference. I've posted a note in to Filezilla's forum, > and the immediate answer from one of their respondents is to go back to the > server's admin. So over to Rootsweb I'd say. > Bryan > On 01-Aug-18 5:27:38 PM, Henrik Rasmussen <rikrasmussen@gmail.com> wrote: > I normally put the sites in the site manager and don't use those one time > boxes. However, I tried it and still does not work for me. I did notice > that if I type SFTP Filezilla converts it to sftp. > > It seems that the server is not accepting the new password I recently set > up. > > > [image: photo] > *Rik Rasmussen* > > rikrasmussen@gmail.com > Wake Forest, NC > > > On Tue, Jul 31, 2018 at 5:18 PM walter bruetsch > wrote: > > > In FileZilla, the SFTP goes into the host "box", located top,left hand > > side. > > SFTP://sitesuser.rootsweb.com > > > > The Port is 22. You supply the User and PassWord. > > I am using the latest download version of FileZilla. Just 2 days old. > > > > Wishing you success, Walt > > > > > > > > Date: Tue, 31 Jul 2018 11:23:11 -0400 > > From: walter bruetsch > > Subject: [FreeHelp]Obtaining new password > > To: > > Message-ID: > > Content-Type: text/plain; charset="ISO-8859-1" > > > > The process of obtaining a new password was successful! > > > > However, be aware that the link to move to the next webpage, where you > will > > "enter your desired PW", needs to have a period "." after useraccount. > and > > before .rootsweb.com. (Only 1 period: useraccount.rootsweb.com) > > > > Then, when I entered my information into FileZilla, sftp didn't work, but > > SFTP > > did. > > Entering all caps worked. (SFTP://sites.....) > > > > Now I can breath again. Best wishes, Walt Bruetsch > > > > > > > > ------------------------------ > > > > Date: Tue, 31 Jul 2018 10:32:23 -0500 > > From: the cohens > > Subject: [FreeHelp]Re: Can't FTP connect with FileZilla > > To: Freepages Web Sites > > Message-ID: > > > > KcDYD091XT8iVvZqwny8pVYY-u1mu6gA4UxDQgzJr+w@mail.gmail.com> > > Content-Type: text/plain; charset="UTF-8" > > > > Hi Jorge, > > > > Did you read Walter's post? He said that sftp did NOT work in > > FileZilla but SFTP did work. > > > > Also, ftp is not permitted, you can only use sftp or SFTP. Plain ftp > > has minimal security, which is why it is no longer permitted. > > > > If SFTP does not work in your FileZilla, you may need to compare > > versions of FileZilla, in case different versions are picky about > > whether to use sftp or SFTP. > > > > > > Date: Tue, 31 Jul 2018 12:34:07 -0400 > > From: Henrik Rasmussen > > Subject: [FreeHelp]Re: Obtaining new password > > To: Freepages Web Sites > > Message-ID: > > > > TvAtp-Y6sVTqC8S90OA2ECTisKXmw7At+zQDLS+eOcnGA@mail.gmail.com> > > Content-Type: text/plain; charset="UTF-8" > > > > Where in Filezilla did you enter the SFTP? In my Filezilla SFTP is > selected > > from a pull down menu, not typed in. > > > > [image: photo] > > *Rik Rasmussen* > > > > rikrasmussen@gmail.com > > Wake Forest, NC > > > > > > > > [image: photo] > > *Rik Rasmussen* > > rikrasmussen@gmail.com | Wake Forest, NC > > > > > > ------------------------------ > > > > > > _______________________________________________ > > Email preferences: http://bit.ly/rootswebpref > > Unsubscribe and Archives > > https://mailinglists.rootsweb.com/listindexes/search/freepages-help > > Privacy Statement: https://ancstry.me/2JWBOdY Terms and Conditions: > > https://ancstry.me/2HDBym9 > > Rootsweb Blog: http://rootsweb.blog > > RootsWeb is funded and supported by Ancestry.com and our loyal RootsWeb > > community > > > > -- > > > [image: photo] > *Rik Rasmussen* > rikrasmussen@gmail.com | Wake Forest, NC > > > _______________________________________________ > Email preferences: http://bit.ly/rootswebpref > Unsubscribe and Archives https://mailinglists.rootsweb. > com/listindexes/search/freepages-help > Privacy Statement: https://ancstry.me/2JWBOdY Terms and Conditions: > https://ancstry.me/2HDBym9 > Rootsweb Blog: http://rootsweb.blog > RootsWeb is funded and supported by Ancestry.com and our loyal RootsWeb > community > > _______________________________________________ > Email preferences: http://bit.ly/rootswebpref > Unsubscribe and Archives https://mailinglists.rootsweb. > com/listindexes/search/freepages-help > Privacy Statement: https://ancstry.me/2JWBOdY Terms and Conditions: > https://ancstry.me/2HDBym9 > Rootsweb Blog: http://rootsweb.blog > RootsWeb is funded and supported by Ancestry.com and our loyal RootsWeb > community >

Try resetting your password. Our logs show it was a bad password. Anne On Wed, Aug 1, 2018 at 1:40 AM, Jorge Heredia <jorge@xs4all.nl> wrote: > > I'm using latest FileZilla version 3.35.1. > > I do use SFTP, which I didn't specify before. I called it FTP as a generic > name, in the same way that you may refer just to HTML when in fact you mean > HTML5, for instance. > > In FileZilla > File > Site Manager > General, under "Protocol" there is a > pull down menu where you can choose the option SFTP. > > You don't need to type anything in the "Host" box before the host name. > Anyway, I've tried typing both, sftp://... and SFTP://... before > sitesuser.rootsweb.com and I get the same error: > > Status: Connecting to sitesuser.rootsweb.com... > Response: fzSftp started, protocol_version=8 > Command: open "herediasittig@sitesuser.rootsweb.com" 22 > Command: Pass: ************* > Error: Authentication failed. > Error: Critical error: Could not connect to server > > I hope someone can figure out what is not working. > > Thanks, > > Jorge Heredia > > _______________________________________________ > Email preferences: http://bit.ly/rootswebpref > Unsubscribe and Archives https://mailinglists.rootsweb. > com/listindexes/search/freepages-help > Privacy Statement: https://ancstry.me/2JWBOdY Terms and Conditions: > https://ancstry.me/2HDBym9 > Rootsweb Blog: http://rootsweb.blog > RootsWeb is funded and supported by Ancestry.com and our loyal RootsWeb > community >