Here is the copy of an email I received from a new transcriber: "I have downloaded the relevant files but find the WinBMD programme difficult to work with because when I try to close the programme or a window within it tells me that the programme is not responding and will be closed. Is that a familiar problem or should I try the SpeedBMD programme? I am using W2000." I've asked him if anything else was running - including any AV program but have not had a reply yet. Anyone have any thoughts? -- Philip Powell Looking north across the Derwent Valley and Northumberland to The Cheviot