I have a new transcriber who has not received her email for confirmation of registration. She has gone into file management and done the lost password request twice with her email filter on low and still nothing. Her email address has not changed. What action do we take to correct this please Debbie Valentine --- Outgoing mail is certified Virus Free. Checked by AVG anti-virus system (http://www.grisoft.com). Version: 6.0.767 / Virus Database: 514 - Release Date: 21/09/04