Please could you let me know what the user name is and when she registered. I suspect that doing the lost password process before having completed registration may have caused problems. Barrie > -----Original Message----- > From: Debs [mailto:[email protected]] > Sent: 23 September 2004 20:17 > To: [email protected] > Subject: Unable to complete registration > > > I have a new transcriber who has not received her email for > confirmation of registration. She has gone into file > management and done the lost password request twice with her > email filter on low and still nothing. Her email address has > not changed. What action do we take to correct this please > Debbie Valentine > --- > Outgoing mail is certified Virus Free. > Checked by AVG anti-virus system (http://www.grisoft.com). > Version: 6.0.767 / Virus Database: 514 - Release Date: 21/09/04 > > > ==== FREEBMD-SYNDICATES Mailing List ==== > For those in -L mode, to unsubscribe from this mailing list > please send the command UNSUBSCRIBE in the body of the > message to - [email protected] > > ============================== > Gain access to over two billion names including the new > Immigration Collection with an Ancestry.com free trial. > Click to learn more. > http://www.ancestry.com/rd/redir.asp?targetid=> 4930&sourceid=1237 >